The Product Coalition

JULY 8, 2021

Since volumes of textual data increase, natural language processing becomes an effective tool for financial analysis. It’s an environment where technology can learn to think like a human, make the best decisions, and predict the most likely future. However, NLP technology opens up new opportunities for customer service enhancement.

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Userpilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Analyzing customer service data to identify common issues and queries among new users. Then you can refine your help center resources and use them to provide proactive support and tailored solutions.

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Data Visualization Analytic Tools Feedback Software Research Software 103

Folding Burritos

FEBRUARY 13, 2018

This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. Templates and tips for less status meetings.

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Data Visualization Reporting Tools Technical Review Customer Experience 397

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

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Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Generative AI enables companies to innovate rapidly, adapt to market changes efficiently, and establish a leading position in their industries.

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Generative AI Data Visualization Reporting Tools Research Software 107

UX Planet

FEBRUARY 1, 2024

Developing applications that cater to this large market can have a widespread positive impact. Social Impact Improving access to efficient finance management tools can reduce financial stress and improve individuals' overall well-being. This results in inefficiencies, data disarray, and security risks.

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Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Track whether your support documents are helping customers and refine them accordingly. But growth isn’t the only positive of reducing support ticket volume. This will only lower their productivity and lead to burnout.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Product Talk

OCTOBER 25, 2023

As an individual contributor, you’re focusing on your own projects and progress, but as a leader you are now responsible for the team (or teams) that report up to you. Trevor Acy, Balancing Time for Learning and Bias for Action Meet Trevor Acy, the Associate Director of Product Management at Ramsey Solutions. The metrics are moving.

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Leadership Product Research Reporting Tools Feedback Software 256

TechEmpower - Product Management

AUGUST 21, 2023

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. What does a business leader do in this situation? Are you ready?

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Technical Review Software Review Development Team Review Systems Review 104

Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. TL;DR A product analyst is a professional who uses data analysis and insights to evaluate and improve the performance of a product or service. Business skills: Business analysis and business acumen.

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Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

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Data Visualization Analytic Tools Feedback Software Research Software 98

Product Management University

DECEMBER 7, 2020

Most market requirements documents (MRDs) lead off with a customer problem and why it occurs. Quickly followed by how pervasive the problem is in the market, and then the proposed solution. In most cases the problem is described in the context of how the solution will address it. Take market requirements for example.

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Userpilot

OCTOBER 20, 2023

Tools like Userpilot, Brand24, and MonkeyLearn can help you conduct your sentiment analysis more efficiently, plus gather more detailed insights. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Get your free Userpilot demo today!

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Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Nulab

SEPTEMBER 22, 2021

Without this knowledge, you could end up sinking hundreds, thousands — or even millions of dollars into a product or service that no one actually wants (looking at you, Google Glass ). Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money.

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Melissa Perri

JANUARY 4, 2020

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." 2019: "Product reports to the CPO." How do we write hypotheses well?

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Userpilot

JANUARY 9, 2024

Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. Keep error messages simple and include a constructive solution.

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Analytic Tools Data Visualization Feedback Software Research Software 105

Roman Pichler

NOVEMBER 1, 2022

Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. A handy tool to create a goal-oriented roadmap is my GO product roadmap , which you can download for free by clicking on the image below. 1 The Product Roadmap is a Feature-based Plan.

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UX Planet

JANUARY 18, 2024

UX Research Methods and Their Application in B2B Environments UX research plays a critical role in understanding user needs and crafting solutions that address complex business challenges. For B2B companies, surveys can capture trends and general attitudes toward a product or service.

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Data Visualization User Testing Research Software Product Research 74

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

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Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. What do they do? What salary do they get? And what skills they should possess? Ready to dive in? Let’s go!

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Feedback Software Analytic Tools Data Visualization Reporting Tools 98

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

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Research Software Feedback Software Reporting Tools Data Visualization 116

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Enter ChatGPT, a powerful tool that uses natural language processing to understand queries and provide human-readable responses.

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Userpilot

OCTOBER 9, 2023

Steps to launch a successful pilot project and gain valuable insights: Define the scope of your pilot, don’t test the entire system Define the target users for the pilot Build a clear hypothesis Set success criteria and metrics to measure Launch your project Collect feedback using various methods. Trend analysis report in Userpilot.

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Feedback Software Analytic Tools Data Visualization User Testing 105

Revulytics

JULY 12, 2019

For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. You can leave the unpacking of data to a third-party service that presents the insights of customer usage on an easy-to-read platform. The seeing becomes believing.

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Analytic Tools Data Visualization Reporting Tools Education 73

Usersnap

NOVEMBER 16, 2021

Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. It’s super-easy to provide visual feedback on prototypes or report bugs with this Google extension.

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Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

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Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JANUARY 11, 2024

Userpilot provides the tools you need to create an interactive, intuitive onboarding environment. FinTech onboarding is the process of welcoming and acclimating new users to your financial technology (FinTech) product or service. This data will also help you know which services or products they’ll need.

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Onboarding KPIs Customer Experience Feedback Software User Testing 105

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Accessible learning content within any platform helps your potential learners get comfortable, confident, and out into their roles as quickly as possible.

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Reporting Tools Data Visualization Onboarding KPIs User Testing 52

The Product Coalition

DECEMBER 23, 2022

This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there). Perhaps some may think our work is too abstract or conceptual, or that our position could be replaced by a dev lead.

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Analytic Tools Reporting Tools Feedback Software Product Management 110

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

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Analytic Tools Research Software Feedback Software Customer Communications 60

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. Or is it about refining, documenting, and shepherding the ongoing use of established processes?

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Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Keyword research and industry reports are two ways to track market trends and identify arising opportunities. Canva is another one.

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User Testing Data Visualization Feedback Software Research Software 105

Userpilot

DECEMBER 22, 2023

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. This support enhances their trust in the platform, especially when they encounter challenges or need to make important decisions. When navigating a complex highway system, they are absolutely priceless.

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Analytic Tools Feedback Software UX Data Visualization 105

Intercom, Inc.

JUNE 16, 2020

As Martin explains: “I firmly believe that if more companies made customers the top priority, the quality of corporate decision making would improve because thinking about the customer forces you to focus on improving your operations and the products and services you provide, rather than on spinning lines to shareholders.”.

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Customer Experience User Testing Reporting Tools Customer Feedback 237

The Product Coalition

APRIL 3, 2023

Let’s begin… Problem-focused approach > Solution-focused approach Yes, this is a very common & talked about problem & yes, I fell prey to it as well. But here’s the thing, my perception of ‘work’ was building solutions as quickly as possible to be not identified as a slow learner. That’s all for today folks.

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Research Software Reporting Tools Product Research User Testing 115

The Product Coalition

MARCH 15, 2021

It describes the ideal situation to work with teams to ideate solutions and provide a final recommendation on what to build. Who The most critical part of any software company is being crystal clear about who you are solving the problem for. Report customer needs Customers have real needs and problems?—?and That’s our job.

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Userpilot

JANUARY 22, 2024

TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product. To create a go-to-market strategy, you’ll need to identify your target market, craft your value proposition , master your product’s strategic positioning and messaging , and decide on your marketing channels.

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