Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Usersnap. My Customer.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Usersnap. My Customer.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. User Experience as a field? Not really a thing.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

The Product Guy

MARCH 14, 2017

You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level. Designers has to work well with developers.

User Testing 121

User Testing Research Software Feedback Software Data Visualization 121

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. You could be a lone PM in a tiny startup with no Product Management team, meaning that you only report to the CEO, or maybe a CTO.

Product Management 182

Product Management Product Manager Data Visualization Weak Development Team 182

Centercode

NOVEMBER 20, 2019

And with retailers continuing to offer massive discounts, you can bet your bottom dollar that consumers will be spending millions on technology. The Centercode Research Team surveyed over 4000 consumers about their attitudes toward popular tech gifts. To Ensure a Fun Experience: Collect Ideas and Praise.

User Testing 56

User Testing Product Research Customer Feedback Customer Experience 56

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. A typical (potential) user of any digital product should be able to interact with it without frustration, and easily accomplish set goals. Testing competitors’ solutions. When to do it?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Does eG Enterprise alert or report on this?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. 5 pitfalls and how to fix them.

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

Userzoom

SEPTEMBER 10, 2019

Tip #1 – make your portal less ‘otherworldly’ When we think about user experience, we usually think about customers. Of course, optimising the user experience isn’t just important for selling stuff … Making the process of donating to a charity simple and intuitive will increase the amount of donations.

Research Software 43

Research Software User Testing Reporting Tools Customer Experience 43

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. Purchases Are More Research-Driven.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

Imaginary Cloud - Design

OCTOBER 28, 2021

App Design. ? Design can be defined as functional art, made with practical purposes in mind: to improve usability, shape experience, create identity, promote engagement and generate impact, depending on the medium it uses. The solution was to underline and color the linked words blue. App Design. Adaptable. ?

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

Userzoom

DECEMBER 10, 2019

Our Senior UX Director Lee Duddell discusses the importance of democratizing UX , while highlighting the mistakes that people make when they begin sharing research empowerment around the organisation and how they can avoid them. Lee: So we’re gonna talk about democratizing research. There are structures. Show of hands?

UX 84

UX User Testing Product Research Research Software 84

Userzoom

NOVEMBER 27, 2019

If you’re in the process of democratizing UX beyond the boundaries of your own UX team, and equipping other people in the organization with the skills to run their own research, s tandardization can increase efficiency and helps set expectations of what’s involved in a user research project. UX Researcher | GrubHub. “It

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

Userzoom

DECEMBER 18, 2019

We’re signing off now until January 2020, but in the meantime, we’d like to highlight some of the most popular, useful and downright entertaining resources we published this year – and for added handiness, I’ve categorised them into these themes and trends… Integrating research into product development.

UX 18

UX Product Research User Testing Data Visualization 18

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. 29% of enterprises have a VP of Design of Chief Experience Officer in 2019 , up from 21% in 2018. But how can you get research into this early stage?

User Testing 91

User Testing Product Research UX Data Visualization 91