Mind the Product
APRIL 2, 2021
Analytics help product people to realise their product goals through being evidence and outcome driven — today they are a vital part of any product person’s toolkit. This deep dive into analytics aims to give you some background information on analytics, some handy dos and don’ts and also shares some key insights from a new [.] Read more » The post The dos and don’ts of product analytics appeared first on Mind the Product.
Alchemer Mobile
APRIL 2, 2021
It was quite a year for healthcare. While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Healthcare apps saw incredible floods of new consumers as the world transitioned to managing health remotely, and the impact on engagement was stunning.
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nulab
APRIL 2, 2021
It’s a fact of life that things don’t always go to plan. But the secret to turning a mistake into a success isn’t a time machine (helpful though that might be) — it’s figuring out where you went wrong. Not only does this make it easier to fix the error — it also helps you make sure you and your team don’t make the same mistake again. Fishbone diagrams are a handy tool to help you do just that: root out the cause of an issue by working backward in steps.
Gainsight
APRIL 2, 2021
Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. Indeed, we even wrote a parody song last year about this (“every client’s like a snowflake”). So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.
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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.
Business of Software Conference
APRIL 2, 2021
Wade Foster will be speaking at BoS Conf Spring.Online 26-27 April on the topic: “Reflections on Growing a Remote Company in a Pandemic” You might be forgiven for thinking that companies who were already operating remotely pre-2020 have had an easier ride over the past twelve months. To a small extent that’s true: companies like Zapier who’ve been operating remotely for a decade didn’t have to work out how to work and hire remotely.
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Userpilot
APRIL 2, 2021
In my experience, SaaS founders are often overwhelmed by the subject of growth metrics. They tend to take one of two approaches: Ignore metrics completely, or Look at all the metrics under the sun, and have no sense of pattern. Both approaches are equally wrong. You can’t ignore growth metrics, but you need to look at the RIGHT metrics. And if you look at too many, you will be overwhelmed and stuck in analysis paralysis mode.
Gainsight
APRIL 2, 2021
At Workday, the CS Ops team has done a phenomenal job of aligning functions, roles, and processes to create quite the scaling machine. I spoke with Kari Ardalan, Senior Manager of Customer Success Scaled Operations, who walked me through how her department succeeds. Like many in CS Ops, Kari found her role unexpectedly. She was a field Customer Success manager with over ten years in CS.
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