Wed.Nov 02, 2022

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The CFOs at a 160-year-old retailer and Gainsight talk about their approaches to modern KPIs

Gainsight

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Right now all companies—whether they’ve been around for 100 years or are just emerging—are focusing on KPIs that reflect modern technologies.

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2023 Product Conference List

Product Talk

We are starting to pull together our list of 2023 product conferences. This list is by no means exhaustive. If you know of product conferences that are not on the list and you think they should be, please send an email to conferences@producttalk.org. We’ll also keep updating this list as we hear about more events. Are you looking for the 2022 Product Conferences list?

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How To Build an Instagram-like App in Five Steps

The Product Coalition

Is it worth developing an Instagram-like app? How do you do it? Read this article to learn how to build an Instagram-like app in five steps. A global market study by DataReportal found that 4.7 billion people use social media. About 1.5 billion are Instagram users. Facebook, YouTube, and WhatsApp are still niche leaders, but they are not analogs. Instagram is a unique photo-sharing platform that has no comparable clone app in terms of popularity.

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10 Ways of Adding Value to Products in SaaS to Drive High-Margin Sales and Increase Profitability

Userpilot

How does adding value to products contribute to faster product growth? Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. In this article, we cover: How to define product value and a value-added product. How to measure product value. 10 ways to add value to products in SaaS. Let’s get started.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Quality baked in

Business of Software Conference

I was an avid traveler, lived on the road and full time RV’d with my family – building our business, schooling kids, & living as cheaply as possible. Full stop March 2020. I’ve admittedly been afraid to leave the house since. I’ve been working up the courage recently, but found many excuses not to travel – even to nearby cities. I’ve attended BoS online conferences since 2020 and they have forever changed the way we work and run our business; the talks are welcoming, intimate, an

Travel 80

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Feedback Management

ProductPlan

What is feedback management? Feedback management collects user feedback to identify opportunities to improve a product or service. Product teams who regularly listen to what users say about their pain points, needs, successes, failures, and wishes for future products or features can use that data to drive product decisions and prioritize the roadmap.

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Musk’s Takeover of Twitter Reminds Me of PE Tech M&A in 2003, With Some Important Twists

DevelopmentCorporate

Elon Musk’s $44 Billion takeover of Twitter will be another radical shift for the software industry. In many way what has transpired in the past week reminds me of Private Equity Tech M&A in the early 2000s. There are some very important differences however. Will the X super app be the long term savior of Twitter and another huge notch in Elon’s belt?

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ONE THING on Technology Debt

Product Culture

As a product grows in popularity, it often becomes more complex, with the added features, functionality, and scale demanded by its expanding customer base. These changes may require rewriting or refactoring parts of the code before you can expand further, addressing what is usually called technology debt. Such work is hidden entirely from the customer but may require a large percentage of the resources available for roadmap work.

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AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience

Userpilot

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. In spite of this, companies often struggle with it. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. You don’t have to worry though, there is a solution!

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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We’ve got mail: Introducing Intercom email features to complement your customer support strategy

Intercom, Inc.

In 2022, there are countless ways to reach your customers. . Despite all of these leaps forward, email remains a constant in customer communications. Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the number of emails landing in customer inboxes grows, so do customer expectations. .