Mind the Product

JULY 14, 2020

As product people one of our most important skills should be the ability to say no. We may have to use it when the stakeholders want to implement certain features or when the developers at our startup try to refactor the MVP code. But there is an additional power that you should master when developing [.]. Read More. The post Why Product Managers Must Learn to say “I Don’t Know” appeared first on Mind the Product.

Product Management 32

Product Management Product Manager Management Management 32

ProductCraft

JULY 14, 2020

Good design starts with a good understanding of people. To design an effective onboarding process for your users, you first need to understand how people think and perform actions. What are the different biases that drive people? How do they make unconscious decisions and form judgments? Before we talk about psychology, let’s define what it. Read more » The post The Psychology of Onboarding appeared first on ProductCraft by Pendo.

User Testing 80

User Testing Customer Feedback Product Management Product Manager 80

Miro

JULY 14, 2020

Introducing Miro Live Embed and new collaborations with Microsoft, Atlassian, Airtable, Coda, and ProcoreJuly 14, 2020In the new normal of remote work, we rely heavily on technology to collaborate more effectively and re-create the connection of being together. Each of the apps we use is like a virtual conference room, providing a digital space to […].

Technology 89

Technology Blog 89

Intercom, Inc.

JULY 14, 2020

Customer success – every business wants to invest in it but only a few know what it actually entails or how to do it well. There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive. But what does all this really mean, and how will it help us help our customers be more successful?

Books 249

Books Customer Experience Customer Feedback Onboarding KPIs 249

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

Mind the Product

JULY 14, 2020

Having explored the platform yesterday, day two of #mtpcon Digital saw attendees and speakers ready and raring to go from the off. We enjoyed keynotes on hacking our careers and inclusive design plus breakout sessions on everything from accessibility, psychological safety and more! Here’s what we’ve ticked off our list today. At last night’s afterparty, it [.].

Product Management 108

Product Management Product Manager Management Management 108

Mind the Product

JULY 14, 2020

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016, her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.]. Read More. The post Sleeping Giants – Nandini Jammi on The Product Experience [Rebroadcast] appeared first on Mind the Product.

Feedback Software 104

Feedback Software Customer Experience Product Research Technical Review 104

The Product Coalition

JULY 14, 2020

Making your proposal tell a laconic yet comprehensive and well-founded story will leave your prospect no choice but to conclude they won’t… Continue reading on Product Coalition ».

Software Developers 90

Software Developers Software Development Development Product Management 90

Johanna Rothman

JULY 14, 2020

Several weeks ago, I posted my innovation principles , based on Modern Management Made Easy , book 3. I developed them because I was discovering the user journey through the book. I needed a way to link the ideas together. Of course, I also created principles for managing yourself (Book 1) and for leading and serving others (Book 2). Of course, I did.

Software Review 74

Software Review Technical Review Management Management 74

The Product Coalition

JULY 14, 2020

What’s stopping you? Continue reading on Product Coalition ».

Product Management 124

Product Management Product Manager Management Management 124

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

NextBigWhat

JULY 14, 2020

[link] April Underwood offers inside stories and lessons learned from leading product at two category-defining companies, Slack and Twitter. — Ask yourself this question: “Why is it fantastic that this is the first audience that we have? How do we leverage that to play to our strengths?”. We recognized that actually getting it right for our first engineering audience was the avenue for us to spread wall to wall.

Engineering 64

Engineering Product Management Product Manager Management 64

Bain Public

JULY 14, 2020

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on July 28th in collaboration with Holt Accelerator. This online event will have participants from across the globe, ranging from New Zealand to California. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy.

Workshop 52

Workshop Data Visualization Leadership Startups 52

Arkenea

JULY 14, 2020

A wayfinding application is key to hospital navigation. Here is the complete guide to designing and developing one for your institution. The post Ultimate Guide To Building A Wayfinding Application appeared first on Arkenea.

Development 52

Development 52

Product Culture

JULY 14, 2020

I’m working on a model to describe the scope of a team. Teams can "own": Tickets: Members are experts working on tickets, written by others, led by more experienced experts Features: Technical teams delivering features requested by others, led by project managers Products: Technical and UX teams delivering solutions to customer problems, led by product managers Outcomes: Fully cross-functional teams driving toward business results, led by a new breed of product-oriented general manager Outcome T

Reporting Tools 40

Reporting Tools Workshop Vision Roadmap 40

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Gainsight

JULY 14, 2020

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? Amidst the end of the school year, graduation chaos, and planning for the next school year, educators have not only been bombarded by every email subscription list they’ve ever signed up for but also marketing campaigns from new and old EdTech companies.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

TSIA

JULY 14, 2020

Over the past few years, there's been a significant increase in the amount of service revenue coming from managed services, making it the fastest growing service line in the technology industry. With so much growth and activity, it’s important that all managed services providers understand exactly which critical metrics and managed services KPIs (key performance indicators) they should be monitoring to track their overall performance, as well as how those figures will evolve over time.

Management 52

Management Management Technology 52

Indicative

JULY 14, 2020

Data is known to be the world’s most valuable resource. But companies struggle to make use of the information they’re collecting. The challenge, according to Deloitte, Duke University, and the American Marketing Association is a lack of alignment between data and decision-making. For this reason, it can be challenging for an individual within an organization to make informed, in-the-moment judgment calls.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Testing 137