Hiring a CS Ops Leader? Here’s What to Look for.
JULY 12, 2023
As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No pressure!) There’s no way to get there without dialing in digital tactics, and Customer Success Operations , or CS Ops, has emerged as one of the hottest career tracks in the field.