Wed.Jan 18, 2023

article thumbnail

Starting a new job in product – Lily and Randy on The Product Experience

Mind the Product

What’s it like starting a brand new job in product with a shiny new title? How do you approach onboarding and ensure that you have a smooth transition into your new team in your first 90 days? In this podcast episode, Lily Smith — who recently just started a new role at BBC Maestro as [.] Read more » The post Starting a new job in product – Lily and Randy on The Product Experience appeared first on Mind the Product.

Branding 204
article thumbnail

Product in Practice: Building to Learn at Singularity Creations

Product Talk

Saying no is a huge part of excelling in your product practice. If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. But this isn’t always easy. Product people naturally want to solve any problems they’re presented with. Especially when you know it’s just a small request that wouldn’t take too much time to build.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

Intercom, Inc.

It can be quite a challenge to find and address the points of friction that are chasing your customers away. In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. It’s probably fair to say we’re all a bit obsessed with growth. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies.

article thumbnail

PLG Marketing: How Product-Led Strategy Drives Marketing Success

Userpilot

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers.

article thumbnail

Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

article thumbnail

Dig Deeper on 1-1 Interviews with Insightful Follow-Up Questions

dscout People Nerds

It’s easy to miss out on golden opportunities during generative research without pushing further.

105
105

More Trending

article thumbnail

4 Key Takeaways From Our Annual Planning Webinar

ProductPlan

Most product professionals have mixed feelings about annual planning, and while they may vary widely, they’re held very strongly. 41% of product managers rated their happiness with their current product planning process a three out of five in Product Plan’s 2022 Annual Product Manager’s Survey. Even worse, 29% of product managers said they were either unhappy or very unhappy with their product planning process.

Webinar 52
article thumbnail

ONE THING on Writing an Awesome Company Mission Statement

Product Culture

Your mission statement is one of the most important tools to help your team, investors, stakeholders, and customers know who you are and what you’re all about. This one statement serves as an essential way to ensure the customer remains front and center. Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from

article thumbnail

The benchmarking data that can lead your team to success

ProductBoard

How the Customer Success team at Productboard is helping customers look at performance through industry benchmark data Editor’s note: This article was written by Daniel Tuohy, Customer Success Manager, Enterprise In our recent 2022 Product Excellence Report, we partnered with Product Collective to survey over 1,400 product managers and leaders to better understand the current state of product.

article thumbnail

Optimizing In-Product Research with Ryan Glasgow of Sprig

UserInterviews

In-product research is a powerful way of understanding user sentiment. Learn about best practices for in-product research at different product lifecycle stages.

article thumbnail

Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

article thumbnail

9 Product Quality Metrics to Improve with Beta Testing

Centercode

One way to measure and improve the quality of your products is by tracking relevant product quality metrics during development.

article thumbnail

The future of learning: Meet the edtech companies leading the way

Intercom, Inc.

Education is not exactly what we would call a tech-driven industry. Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Enter 2020. The COVID-19 pandemic brought about a seismic shift in education, and all over the world, schools and universities were forced to move their classes online to keep students and faculty safe while making sure educatio

article thumbnail

The New Customer Success Manager – Leading Strategically vs. Reacting Tactically

Product Management University

The importance of the customer success manager role has grown commensurately with the popularity of subscription-based/recurring revenue models because of the implications on customer retention, wallet share and overall account revenue. What is a Customer Success Manager? The ultimate goal of a customer success manager is to make sure existing customers get the intended value from your products/services in ways that can be quantified.

article thumbnail

Five Ways to Evolve With Gainsight in 2023

Gainsight

At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve. . At our last Evolve event, we discussed how to leverage digital customer success strategies to proactively drive outcomes for users and durable growth for SaaS businesses. . This quarter, we have even more product enhancements that help companies streamline work and digitally scale customer engagement.

article thumbnail

Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.