Wed.Jan 18, 2023

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Starting a new job in product – Lily and Randy on The Product Experience

Mind the Product

What’s it like starting a brand new job in product with a shiny new title? How do you approach onboarding and ensure that you have a smooth transition into your new team in your first 90 days? In this podcast episode, Lily Smith — who recently just started a new role at BBC Maestro as [.] Read more » The post Starting a new job in product – Lily and Randy on The Product Experience appeared first on Mind the Product.

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Product in Practice: Building to Learn at Singularity Creations

Product Talk

Saying no is a huge part of excelling in your product practice. If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. But this isn’t always easy. Product people naturally want to solve any problems they’re presented with. Especially when you know it’s just a small request that wouldn’t take too much time to build.

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The New Customer Success Manager – Leading Strategically vs. Reacting Tactically

Product Management University

The importance of the customer success manager role has grown commensurately with the popularity of subscription-based/recurring revenue models because of the implications on customer retention, wallet share and overall account revenue. What is a Customer Success Manager? The ultimate goal of a customer success manager is to make sure existing customers get the intended value from your products/services in ways that can be quantified.

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A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

Intercom, Inc.

It can be quite a challenge to find and address the points of friction that are chasing your customers away. In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. It’s probably fair to say we’re all a bit obsessed with growth. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Dig Deeper on 1-1 Interviews with Insightful Follow-Up Questions

dscout People Nerds

It’s easy to miss out on golden opportunities during generative research without pushing further.

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Jira Product Discovery: Atlassian’s New Tool for Product Managers

Modus Create

Created by Point A team in 2021, Jira Product Discovery is a new tool (currently in beta) by Atlassian for product managers. It helps you organize, prioritize, and analyze ideas and provides ways to bring them to life. Product managers and stakeholders can aggregate the idea’s information, context, and value by allowing users to capture insights about their ideas from various sources.

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9 Product Quality Metrics to Improve with Beta Testing

Centercode

One way to measure and improve the quality of your products is by tracking relevant product quality metrics during development.

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4 Key Takeaways From Our Annual Planning Webinar

ProductPlan

Most product professionals have mixed feelings about annual planning, and while they may vary widely, they’re held very strongly. 41% of product managers rated their happiness with their current product planning process a three out of five in Product Plan’s 2022 Annual Product Manager’s Survey. Even worse, 29% of product managers said they were either unhappy or very unhappy with their product planning process.

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ONE THING on Writing an Awesome Company Mission Statement

Product Culture

Your mission statement is one of the most important tools to help your team, investors, stakeholders, and customers know who you are and what you’re all about. This one statement serves as an essential way to ensure the customer remains front and center. Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies. The report shows how leaders are leveraging eCommerce to break data silos, unify channels, and deliver the personalized experiences that customers demand.

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Five Ways to Evolve With Gainsight in 2023

Gainsight

At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve. . At our last Evolve event, we discussed how to leverage digital customer success strategies to proactively drive outcomes for users and durable growth for SaaS businesses. . This quarter, we have even more product enhancements that help companies streamline work and digitally scale customer engagement.

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Optimizing In-Product Research with Ryan Glasgow of Sprig

UserInterviews

In-product research is a powerful way of understanding user sentiment. Learn about best practices for in-product research at different product lifecycle stages.

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The benchmarking data that can lead your team to success

ProductBoard

How the Customer Success team at Productboard is helping customers look at performance through industry benchmark data Editor’s note: This article was written by Daniel Tuohy, Customer Success Manager, Enterprise In our recent 2022 Product Excellence Report, we partnered with Product Collective to survey over 1,400 product managers and leaders to better understand the current state of product.

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The future of learning: Meet the edtech companies leading the way

Intercom, Inc.

Education is not exactly what we would call a tech-driven industry. Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Enter 2020. The COVID-19 pandemic brought about a seismic shift in education, and all over the world, schools and universities were forced to move their classes online to keep students and faculty safe while making sure educatio

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng