Wed.Oct 21, 2020

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7 steps to creating better help center content

Intercom, Inc.

Maya Angelou, the poet and civil rights activist, said it best: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”. That’s a universal truth, but one businesses forget about at their peril. The feelings customers take away from an experience with your company are far more important than any “response time” metric.

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5 Plays Every Sales Playbook Should Have

Product Management University

The whole point of creating a sales playbook is to give your sales team “situational sales tools” that make them highly effective in every part of the sales process. The end game is a shorter sales process where you’re the clear choice. Here are five staples that should make the shortlist in every sales playbook. The Playbook: 1. The Product Overview. “Can you give me an overview of your products/services?

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A Psycho-analytical Approach to Creating High-Converting Websites

The Product Coalition

Symmetrical landing page structures which popular web-building tools offer may not always deliver the conversion you expect if you do not understand the mechanisms behind them. Photo by ?? ?? on Unsplash Background Try recalling your recent visits to landing pages which are trying to sell you something. Chances are, your mind would register a rather common page structure where you would see an impressive “hero image” and a slew of sales-centric information before a final “call-to-action” button

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Balancing Family Life with a Career in Product Management – Shelly Kalish & Karen Hershenson on The Product Experience

Mind the Product

“People are hard.” That’s what Mind the Product co-founder Janna Bastow said in her keynote speech at #mtpcon in 2017. As product managers, we have to deal with demanding, unreasonable people who hold us to unrealistic standards and want everything delivered yesterday – and as a parent, you have to deal with stakeholders and team members [.].

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Productboard accelerates growth to serve larger organizations and teams

ProductBoard

We are delighted to announce new additions to our product, customer base, and leadership team, as well as a refresh of our brand! This week, we are hosting our 2020 Product Excellence Summit – a virtual event featuring a panel of product thought leaders and a global audience of 3000+ product professionals. Besides kicking off the very first conference in Productboard history, we have some other.

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Onwards & upwards! A fresh new brand to take Productboard into the future

ProductBoard

I founded Productboard five years ago with a simple mission: to help companies build products that matter, together. Five years may not seem like much, but in the hyper-growth world of startups, it’s a long time. In those five years, we’ve grown from a tiny startup with a handful of people to an established, globally recognized company. Earlier this year, we closed our $45 million Series B.

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The Complete Guide to EHR Development for 2021

Arkenea

Planning to develop an EHR software for your healthcare organization? Here are the answers to all the questions you might have. The post The Complete Guide to EHR Development for 2021 appeared first on Arkenea.

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Early-stage SaaS founders-Here is a 101 on metrics nobody told you ever

NextBigWhat

Early-stage bottom-up SaaS founders – this thread is for you. Below. Most important metrics to track. Tools to track these metrics. How to best visualize and share these metrics. 1/ What metrics should early-stage bottom-up SaaS founders focus on? Pre-revenue. 1. Retention: User: % of new users who are still active 3-6 months later. Logo: % of new companies who are still active 3-6 months later.

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5 Actionable Product Adoption Tactics You Should Try

Userpilot

This is the second part of our ‘How to Create Your First Product Adoption Strategy’ guide. In the first part , we discussed why having a Product Adoption Strategy is so important, and how to go about creating one. We also discussed the first 3 goals of a Product Adoption Strategy, namely: 1. Increasing New User Activation. 2. Increasing secondary Feature Engagement & Adoption. 3.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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Announcing Amplitude’s Inaugural Pioneer Awards

Amplitude

What does it mean to be a pioneer of digital products? It means knowing how to build with data and foster a culture where decisions are data-informed. It means knowing how important it is to build fast and experiment, learning and growing along with your team. And most of all, it means grounding everything you do in a deep understanding of your customers’ needs, so much so that you can anticipate what to build next.

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Announcing Amplitude’s Inaugural Pioneer Awards

Amplitude

What does it mean to be a pioneer of digital products? It means knowing how to build with data and foster a culture where decisions are data-informed. It means knowing how important it is to build fast and experiment, learning and growing along with your team. And most of all, it means grounding everything you do in a deep understanding of your customers’ needs, so much so that you can anticipate what to build next.