Gainsight
SEPTEMBER 15, 2022
Data tell a story in customer success. . When interpreted and presented correctly, they reveal what you are doing right or wrong and where you need to improve. They can even tell you when a customer is optimally ready for expansions, upsells, and cross-sells. Data provides the trigger for your Customer Success organization to execute on those opportunity.
Mind the Product
SEPTEMBER 15, 2022
The key to understanding your customers is behavior analytics. By collecting data on your customers, you can more easily plot the path your product needs to take and can ensure success by building greater demand for your product launch. Here's how you can master this skill to aid your product path. [.] Read more » The post How behavior analytics can help with your product path appeared first on Mind the Product.
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The Product Coalition
SEPTEMBER 15, 2022
Calculating the return on investment (ROI) of improvements to retention can seem like a daunting or complex task. But, finding a simple way to articulate your ROI will make it easier for your team and management to understand, and will ultimately drive a better decision about the value of the improvements. The following formula is useful for determining whether to invest in a major new initiative, as well as giving you an outline of how much you can afford to invest.
Intercom, Inc.
SEPTEMBER 15, 2022
A slight raise of the eyebrow, folded arms, an inviting smile – face-to-face conversations are a lot more than a simple exchange of words. When people talk, the majority of what is being communicated isn’t in the words we use, but rather in non-verbal cues like body language, gestures, and tone of voice that help us clarify the intention of the speaker and give us a bit more context into the conversation.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Userpilot
SEPTEMBER 15, 2022
Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. Want to learn how to collect and act on customer intelligence data?
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Userpilot
SEPTEMBER 15, 2022
Are you measuring customer happiness? Should you? In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. TL;DR. Customer happiness dictates user loyalty based on how happy they are with your team or product.
dscout People Nerds
SEPTEMBER 15, 2022
Listen in on a special one-on-one with People Nerds’ Ben Wiedmaier, sharing his unique perspective in the industry.
Userpilot
SEPTEMBER 15, 2022
In UX design , the sign-up page is the gateway to your product. If designed poorly, it could negatively affect your user experience and discourage visitors from trying your product. Let’s discuss some best practices to improve sign-up pages and make them more engaging and visitor-focused. TL;DR. A sign-up page is the first step of your user acquisition funnel.
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