Tue.Jan 31, 2023

article thumbnail

Product Vision Board Checklist

Roman Pichler

Overview The checklist below is structured according to the five elements of the product vision board. These are vision, target group, needs, product, and business goals. You can download the list together with the product vision board template by clicking on the image below. Vision Inspiring : Describes the positive change the product should create.

Vision 225
article thumbnail

Announcing Intercom’s new AI features

Intercom, Inc.

The arrival of ChatGPT just eight weeks ago was a watershed moment. Suddenly it seemed that generative AI might transform industries from education to marketing. And Intercom’s area of focus – customer service – is among those most poised to benefit. However, getting from technological breakthrough to useful applications is far from straightforward.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How You Deal With the People Involved: Lessons in Stakeholder Management

The Product Coalition

How to collaborate with stakeholders to ensure everybody wins. “Solving a situation depends on how you deal with the people involved.” -unknown The product which one manages is as good as the team that works on it. Any vision one might have for the product will never lift off the ground unless the entire team buys in and signs off on it. Stakeholder management is the most important but often underrated skill.

article thumbnail

Our grand experiment with GPT and generative AI

Intercom, Inc.

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike.

article thumbnail

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

article thumbnail

Pull, Don’t Push: How Catalysts Overcome Barriers and Drive Product Adoption

First Round Review

Marketing expert Jonah Berger has spent years probing into the science behind changing people’s minds, and why becoming an effective change agent is about lowering barriers, not pushing harder. He distilled five of the most common barriers into a simple framework and walks us through how founders can more effectively build and sell products.

Framework 104

More Trending

article thumbnail

Modus Create Welcomes Ingo Piroth as Chief Revenue Officer

Modus Create

We are excited to share that Ingo Piroth has joined Modus Create as Chief Revenue Officer. The addition reflects our continued focus on growth, including five acquisitions in 12 months and inclusion on the Inc. 5000 list of fastest-growing companies for the eighth consecutive time. Ingo will be responsible for Modus Create’s overall revenue achievement and lead growth teams.

article thumbnail

New Client Onboarding Checklist Template To Nail Your Customer Onboarding Process

Userpilot

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. GET your own copy of the new client onboarding checklist template In this article, we’re going to explore core aspects of the client onboarding process, map out what you should include in a client onboarding checklist, and specific tactics for success.

article thumbnail

3 Ways Manufacturers Can Improve Product Roadmap Management Strategy

Gocious Blog

Your product roadmap is an essential part of the manufacturing process. It guides production while defining the product vision from conception to development. Product manufacturing can be a complex process. If you consider the design and engineering of a vehicle, many components come into play. There is a product team in place for each feature of a vehicle, from the engine, tires, frame, and brakes to the axles, gears, seating, electrical, and lighting to the product software.

Roadmap 83
article thumbnail

Product Launch Success: How To Define It & Track Success With Product Launch KPIs, and Metrics?

Userpilot

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. Here we will discuss how you can define product launch success and how to track, monitor, and improve it. TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market.

article thumbnail

Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

article thumbnail

When Should You Skip Doing User Research?

dscout People Nerds

Passing up on doing research doesn’t always feel intuitive—but sometimes it’s a better choice for the long-term.

article thumbnail

Customer Success Qualified Lead: What Is a CSQL & How To Use It To Drive Revenue Growth?

Userpilot

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? If not, then you’re missing out! In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. Let’s get started! TL;DR Customer Success Qualified Leads (CSQLs) are leads sourced from existing customers with the potential to become long-term, profitable customers.

article thumbnail

Stir Up Innovation and Fun with a Customer Day

dscout People Nerds

Running a customer day is a fantastic way to drum up new ideas and build meaningful relationships. Here’s how to get started.

52
article thumbnail

Customer Activation Funnel: How to Get New Users to Experience Value

Userpilot

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Let’s dive straight into it!

article thumbnail

Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

article thumbnail

7 Tips to Enhance Your QA Environment Remotely

Centercode

Learn how to maximize the effectiveness and efficiency of your QA environments with this blog.

Blog 52
article thumbnail

Weighted Decision Matrix: A Tool for Pro-level Prioritization

airfocus

The weighted decision matrix is a powerful technique to prioritize what you should focus on when you have many options. Build your own or use a template.

40
article thumbnail

The Ultimate Guide to Customer Activation for SaaS: Strategies, Tools & Examples

Userpilot

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS.

article thumbnail

7 Best Canny.io Alternatives for Your Business

airfocus

In this article, we’ll be taking a look at Canny and 7 viable alternatives for you.

Article 40
article thumbnail

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

article thumbnail

CSAT, CES, NPS: Customer Satisfaction Benchmarking In SaaS

Userpilot

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? Comparing your performance against other companies in your industry can give you a crystal clear view of where you stand. You can then make more informed decisions to improve customer satisfaction and retain more customers. In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it.