Wed.Dec 20, 2017

Four Ways to Make NPS a More Actionable Metric

Mind the Product

It’s been nearly 15 years since Bain’s Fred Reichheld first introduced the Net Promoter System (NPS), a simple calculation of customers’ willingness to recommend a brand. By asking a single question, “How likely are you to recommend us to a friend?”, NPS distilled the complex topic of customer satisfaction into a single number. And a decade and a half later, the majority of organizations use this score to benchmark how they’re doing against this goal.

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How do you define and source an audience for user testing?

AlphaHQ

Continually sourcing users is one of the core challenges for product teams that want to rapidly experiment and validate product decisions.

A year in review: productboard’s top 10 posts from 2017

ProductBoard

At productboard we aim to bake best practices of product management straight into the interface, so you can improve the way you manage your products right out of the box. In the meantime, we’ll continue publishing thoughts and ideas we’ve learned from great product managers here.

Recap of 2017 Predictions & Trends for User Experience Design & Research

Userzoom

At the start of 2017 I made several predictions about UX design and research. Let’s see how I did. Happy December! Hopefully you had a great 2017 and (soon) a very happy 2018! It’s been an exciting and productive year for us and I hope it has been for you as well. A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018.

Rapid Experimentation at Every Stage of Product Development

Speaker: Tanya Koshy, VP of Product, UserTesting

Experimentation isn't something you do once you have designs or once you’ve built the product; it's important to validate early and often to better understand your customer, their needs, and the market opportunity. Join Tanya Koshy, VP of Product at UserTesting, as she explores how, by using customer feedback at every stage of the product development process, you can better and more quickly iterate on your product ideas. Ultimately, this rapid experimentation during development will enable you to deliver customer value faster.

A year in review: productboard’s top 10 posts from 2017

ProductBoard

At productboard we aim to bake best practices of product management straight into the interface, so you can improve the way you manage your products right out of the box. In the meantime, we’ll continue publishing thoughts and ideas we’ve learned from great product managers here. Read on for our top posts from 2017! Still prioritizing features in a spreadsheet? Here’s why that should scare you…. Source. Company

More Trending

How Automattic is sustaining the perception of presence in its distributed team

Miro

How Automattic is sustaining the perception of presence in its distributed team Here at RealtimeBoard, we set out on a mission to build a universal whiteboarding tool that helps companies to embrace digital transformation, manage remote teams and think visually in order to speed up internal processes and delight their customers. That’s why we are […]. The post How Automattic is sustaining the perception of presence in its distributed team appeared first on RealtimeBoard Blog.

Blog 61

Our top 10 user testing stories of 2017

TryMyUI

Some of our most popular articles in 2017 addressed ways of doing better research for e-commerce platforms, on mobile devices, or at different stages of the product cycle. Check out the year's most-read stories. The post Our top 10 user testing stories of 2017 appeared first on TryMyUI Blog. TryMyUI Reading User Testing UX UX Stories UX Trends