Wed.Dec 20, 2017

Four Ways to Make NPS a More Actionable Metric

Mind the Product

It’s been nearly 15 years since Bain’s Fred Reichheld first introduced the Net Promoter System (NPS), a simple calculation of customers’ willingness to recommend a brand. By asking a single question, “How likely are you to recommend us to a friend?”, NPS distilled the complex topic of customer satisfaction into a single number. And a decade and a half later, the majority of organizations use this score to benchmark how they’re doing against this goal.

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How do you define and source an audience for user testing?


Continually sourcing users is one of the core challenges for product teams that want to rapidly experiment and validate product decisions.

A year in review: productboard’s top 10 posts from 2017


At productboard we aim to bake best practices of product management straight into the interface, so you can improve the way you manage your products right out of the box. In the meantime, we’ll continue publishing thoughts and ideas we’ve learned from great product managers here.

Recap of 2017 Predictions & Trends for User Experience Design & Research


At the start of 2017 I made several predictions about UX design and research. Let’s see how I did. Happy December! Hopefully you had a great 2017 and (soon) a very happy 2018! It’s been an exciting and productive year for us and I hope it has been for you as well. A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018.

Make an Impact with Analytics and Journey Maps

Speaker: Kirui K. K., Co-founder and CEO of Tanasuk Africa

If you want to offer a better user experience, it can be tempting to track each and every data point in your product. However, this can quickly get complicated and overwhelming as you collect more and more data. How do you know which metrics will help you improve? Kirui K. K., Co-founder & CEO Tanasuk Africa, wants you to know that analytics don't have to be complicated to make an impact - no matter the size of your company. Join him as he explains how to create a customer journey map, then use that map to figure out the metrics you need to know - and how to use them.

Looking Back to Look Forward in 2018

Rahul Abhyankar

The year is winding down. Perhaps you have a crackling fireplace going. Perhaps there is a beautifully decorated tree in the corner with boxes of gifts around it, all waiting to be opened. As you sip or swill that eggnog, or your favorite beverage, it’s as good a time as any to ask – So…what … Continue reading Looking Back to Look Forward in 2018 → Product Management

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Our top 10 user testing stories of 2017


Some of our most popular articles in 2017 addressed ways of doing better research for e-commerce platforms, on mobile devices, or at different stages of the product cycle. Check out the year's most-read stories. The post Our top 10 user testing stories of 2017 appeared first on TryMyUI Blog. TryMyUI Reading User Testing UX UX Stories UX Trends

How Automattic is sustaining the perception of presence in its distributed team


How Automattic is sustaining the perception of presence in its distributed team Here at RealtimeBoard, we set out on a mission to build a universal whiteboarding tool that helps companies to embrace digital transformation, manage remote teams and think visually in order to speed up internal processes and delight their customers. That’s why we are […]. The post How Automattic is sustaining the perception of presence in its distributed team appeared first on RealtimeBoard Blog.

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