Wed.Dec 20, 2017

Four Ways to Make NPS a More Actionable Metric

CUE

It’s been nearly 15 years since Bain’s Fred Reichheld first introduced the Net Promoter System (NPS), a simple calculation of customers’ willingness to recommend a brand. By asking a single question, “How likely are you to recommend us to a friend?”, NPS distilled the complex topic of customer satisfaction into a single number. And a decade and a half later, the majority of organizations use this score to benchmark how they’re doing against this goal.

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Recap of 2017 Predictions & Trends for User Experience Design & Research

Userzoom

At the start of 2017 I made several predictions about UX design and research. Let’s see how I did. Happy December! Hopefully you had a great 2017 and (soon) a very happy 2018! It’s been an exciting and productive year for us and I hope it has been for you as well. A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018.

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Looking Back to Look Forward in 2018

Rahul Abhyankar

The year is winding down. Perhaps you have a crackling fireplace going. Perhaps there is a beautifully decorated tree in the corner with boxes of gifts around it, all waiting to be opened. As you sip or swill that eggnog, or your favorite beverage, it’s as good a time as any to ask – So…what … Continue reading Looking Back to Look Forward in 2018 → Product Management

How do you define and source an audience for user testing?

AlphaHQ

Continually sourcing users is one of the core challenges for product teams that want to rapidly experiment and validate product decisions. To be effective in most enterprise contexts, you’ll need procedures to mitigate bias and a streamlined technology in order to define and source an audience for ongoing testing. For product teams just beginning to make the shift to data-driven practices, it’s common to simply get feedback from family, friends, or patrons of a nearby Starbucks.

Embedded Analytics Product Fit Guide - A Product Manager’s Handbook

Adding embedded analytics to your software doesn’t have to be an overwhelming task. This guide is the perfect companion for SaaS product managers. It will walk you through the process of choosing the right analytics provider step by step.

Our top 10 user testing stories of 2017

TryMyUI

Some of our most popular articles in 2017 addressed ways of doing better research for e-commerce platforms, on mobile devices, or at different stages of the product cycle. Check out the year's most-read stories. The post Our top 10 user testing stories of 2017 appeared first on TryMyUI Blog. TryMyUI Reading User Testing UX UX Stories UX Trends

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How Automattic is sustaining the perception of presence in its distributed team

PYMNTS

How Automattic is sustaining the perception of presence in its distributed team Here at RealtimeBoard, we set out on a mission to build a universal whiteboarding tool that helps companies to embrace digital transformation, manage remote teams and think visually in order to speed up internal processes and delight their customers. That’s why we are […]. The post How Automattic is sustaining the perception of presence in its distributed team appeared first on RealtimeBoard Blog.

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How do you define and source an audience for user testing?

AlphaHQ

Continually sourcing users is one of the core challenges for product teams that want to rapidly experiment and validate product decisions. To be effective in most enterprise contexts, you’ll need procedures to mitigate bias and a streamlined technology in order to define and source an audience for ongoing testing. For product teams just beginning to make the shift to data-driven practices, it’s common to simply get feedback from family, friends, or patrons of a nearby Starbucks.

A year in review: productboard’s top 10 posts from 2017

ProductBoard

At productboard we aim to bake best practices of product management straight into the interface, so you can improve the way you manage your products right out of the box. In the meantime, we’ll continue publishing thoughts and ideas we’ve learned from great product managers here. Read on for our top posts from 2017! Still prioritizing features in a spreadsheet? Here’s why that should scare you…. Source. Company

A year in review: productboard’s top 10 posts from 2017

ProductBoard

At productboard we aim to bake best practices of product management straight into the interface, so you can improve the way you manage your products right out of the box. In the meantime, we’ll continue publishing thoughts and ideas we’ve learned from great product managers here. Read on for our top posts from 2017! ?? Still prioritizing features in a spreadsheet? Here’s why that should scare you… In recent years the pace of the market has accelerated dramatically.

Product Management: Guide to Thriving as a Product Manager

As more organizations move from project to product thinking, Product Managers are occupying increasingly crucial roles. Download this guide to learn tips and strategies that will help you grow into a strong Product Manager and thrive in the position.