Wed.Dec 20, 2017

Four Ways to Make NPS a More Actionable Metric

Mind the Product

It’s been nearly 15 years since Bain’s Fred Reichheld first introduced the Net Promoter System (NPS), a simple calculation of customers’ willingness to recommend a brand. By asking a single question, “How likely are you to recommend us to a friend?”, NPS distilled the complex topic of customer satisfaction into a single number. And a decade and a half later, the majority of organizations use this score to benchmark how they’re doing against this goal.

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Recap of 2017 Predictions & Trends for User Experience Design & Research


At the start of 2017 I made several predictions about UX design and research. Let’s see how I did. Happy December! Hopefully you had a great 2017 and (soon) a very happy 2018! It’s been an exciting and productive year for us and I hope it has been for you as well. A quick recap for UserZoom – in early 2017 we redesigned the entire UserZoom product and have consistently improved it throughout the year, and will continue to do the same in 2018.

Looking Back to Look Forward in 2018

Rahul Abhyankar

The year is winding down. Perhaps you have a crackling fireplace going. Perhaps there is a beautifully decorated tree in the corner with boxes of gifts around it, all waiting to be opened. As you sip or swill that eggnog, or your favorite beverage, it’s as good a time as any to ask – So…what … Continue reading Looking Back to Look Forward in 2018 → Product Management

Our top 10 user testing stories of 2017


Some of our most popular articles in 2017 addressed ways of doing better research for e-commerce platforms, on mobile devices, or at different stages of the product cycle. Check out the year's most-read stories. The post Our top 10 user testing stories of 2017 appeared first on TryMyUI Blog. TryMyUI Reading User Testing UX UX Stories UX Trends

Top 10 industries for monetizing data: Is yours one of them?

Find out which industries, use cases, and business applications are the best opportunities for data monetization. Understand what data is being monetized, who wants it, and why. Use data you already own to create new revenue sources. Download the eBook.

How Automattic is sustaining the perception of presence in its distributed team


How Automattic is sustaining the perception of presence in its distributed team Here at RealtimeBoard, we set out on a mission to build a universal whiteboarding tool that helps companies to embrace digital transformation, manage remote teams and think visually in order to speed up internal processes and delight their customers. That’s why we are […]. The post How Automattic is sustaining the perception of presence in its distributed team appeared first on RealtimeBoard Blog.

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A year in review: productboard’s top 10 posts from 2017


At productboard we aim to bake best practices of product management straight into the interface, so you can improve the way you manage your products right out of the box. In the meantime, we’ll continue publishing thoughts and ideas we’ve learned from great product managers here.