ProductCraft

JUNE 21, 2019

Today’s product managers, particularly those in the B2B SaaS space, have access to enormous amounts of data. And while more data is typically a good thing, it can be a challenge to separate signal from noise. In the early days of product management, product delivery was the only metric that really mattered. Now, product managers. Read more » The post Three KPIs All PMs Should Know How to Measure appeared first on ProductCraft by Pendo.

B2B 93

B2B Product Management Product Manager Management 93

Mind the Product

JUNE 21, 2019

Product management is notoriously difficult to define. We are generalists, and we work with many others. We take responsibility for the lifecycle of our product. These statements apply to almost all product managers, but they paint an incomplete picture. It’s not Enough to be a Generalist. It’s not enough to be a generalist or to work closely with a wide range of people.

Feedback Software 150

Feedback Software Product Research Consulting Leadership 150

Business of Software Conference

JUNE 21, 2019

“You’ve got a cool product, but nobody understands it. You think it’s simple, but customers don’t. They compare your products with those that are nothing like it.” Ouch. From page 1 of Obviously Awesome: How To Nail Product Positioning So Customers Get It, Buy It, Love It , it was clear that the team at Business of Software needed to read April Dunford’s new book.

Positioning 56

Positioning Books User Testing Weak Development Team 56

ProductBoard

JUNE 21, 2019

“Hospitals are complicated.” That’s what Albert Tai said when he started shadowing physicians around during their workdays. “They carry four or five pagers, and there’s no way for them to know who’s actually on call that day. They get really frustrated.” Like many industries, healthcare has been slow to modernize. Pagers, fax machines, paperwork, and other relics of decades past still dominate a.

Healthcare 75

Healthcare 75

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

Arkenea

JUNE 21, 2019

The amount of data being generated along with the multitude of sources that contribute towards data including IOT devices, social media data, sales as well as internal business data has increased significantly. This along with the rise in computing power, rising need for big data analytics and cloud computing have rendered the traditional data management […].

Management 45

Management Management 45

Atomic Spin PM

JUNE 21, 2019

This spring, Atomic gained a Delivery Lead in Ann Arbor and an IT Operations Engineer in Grand Rapids. Now that they’ve settled in, I asked each of them to tell me about themselves and what it’s been like working at Atomic. Stephen Guyton. Stephen is Atomic’s new IT Operations Engineer. He keeps our internal infrastructure up and running across both offices.

Engineering 40

Engineering Definition Positioning Books 40

AB Tasty

JUNE 21, 2019

If you’re considering conducting a customer survey, read our top 7 NPS survey best practices that will ensure your survey delivers results. This article was originally posted on AB Tasty as NPS Survey Best Practices That Will Help Evolve Your Customer Service.

Customer Experience 40

Customer Experience Article User Experience 40

ProductCraft

JUNE 21, 2019

In his Inc. article, “The Secret Ratio That Proves Why Customer Reviews Are So Important,” author Andrew Thomas concluded that it takes roughly 40 positive customer experiences to undo the damage of a single negative review. We spend a lot of time identifying buyers, key stakeholders, influencers, and blockers during the sales process. But what. Read more » The post Dealing With Detractors: Four Steps for Addressing Negative Feedback appeared first on ProductCraft by Pendo.

User Testing 85

User Testing Customer Feedback Customer Experience Positioning 85