Tue.Oct 02, 2018

article thumbnail

Establishing an Effective Product Strategy Process

Roman Pichler

Why a Product Strategy Process Matters. An effective product strategy process should ensure that a valid product strategy and an actionable product roadmap are always available—that a shared and valid approach to achieving product success is available at anytime, as the picture below illustrates. In the picture above, the product strategy describes how a visionary, inspirational goal is attained.

article thumbnail

We killed the blog. We hope you like it.

Intercom, Inc.

You might have noticed Inside Intercom is looking a little different today. What you’re experiencing is the result of almost a year’s work, designed not just to showcase the breadth of content we publish, but to make it easy for you to discover and consume it. Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom.

Blog 162
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How Starbucks and Apptentive Connect Digital and Physical Customer Experiences

Alchemer Mobile

Starbucks pioneered the way in connecting digital and physical experiences, a task with many moving pieces that add a level of complexity that’s infamously difficult to get right. Since launching Mobile Order and Pay, a feature that drove 11% of all U.S. transactions in 2017, Starbucks has perfected the art of seamless cross-channel experiences. We were honored to host Keerthi Thiruvazhi, Director of Digital Product Management at Starbucks , at this year’s Customer Love Summit.

article thumbnail

Product Discovery vs Daily Business by Natalie Moschner and Giorgia Gabrielli

Mind the Product

In this talk to the MTP Engage Hamburg audience my colleague Natalie Moschner and I share some of our experiences and learnings from implementing product discovery in daily work routines, and we look at how we integrated product discovery in a firm with over 400 employees like AutoScout24. Product Discovery Basics. Firstly, you should keep in mind that there are three conditions for a successful product discovery process: the desire for a new solution, an open-minded company, and overall technic

article thumbnail

Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

article thumbnail

How to Shape Remarkable Products in the Messy Middle of Building Startups

First Round Review

Behance founder and Adobe's Chief Product Officer Scott Belsky believes the hardest and most crucial part of any bold venture is the middle stretch of company building. Here he zeroes in on what startups must do to iterate and improve products mid-flight.

More Trending

article thumbnail

A Product Excellence Framework by Google Product Manager

The Product Coalition

Sara Zare is concerned with aligning goals across teams. Currently Product & Program Manager at Google, she will reflect on a Product Excellence Framework that can achieve this. Before Google, Sara worked for Cornerstone OnDemand , ZS Associates and UCLA (University of California, Los Angeles). In her wide experience with different products, she has acquired multiple insights on knowing your users when there are millions of them ; on predicting pitfalls before they become challenging; and on

article thumbnail

UXspresso with Nat Geo: Dealing with negative feedback

TryMyUI

Critical user test results can be a hard pill to swallow, but the UX team at National Geographic told us why "failed" tests are actually a blessing. The post UXspresso with Nat Geo: Dealing with negative feedback appeared first on TryMyUI Blog.

article thumbnail

Research Design 101: A Guide To Planning Experiment Design

UX Studio

Every day, we conduct research. Every research study has its own purpose it lines up with. But how do our researchers plan their research ? What methods for designing research reflect the goals and delivers results? In this article, we go back to the very basics of research and its types. Then, we walk you through our process of assumption validation in a day-to-day setting.

article thumbnail

Modern Product Management techniques for today’s SaaS business

CardBoard

Managing a Software as a Service (SaaS) product can be quite a challenge, but it doesn’t always have to be that way. Perhaps the best thing you can do to lead your SaaS product is to use other SaaS products. Whenever you need to do something, always check to see if there is someone out there who already provides a solution. What’s great about this is that most of them provide a free trial.

article thumbnail

From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

article thumbnail

Building a Culture of Customer Obsession, One Hugger at a Time

ProductCraft

Picture this: you’re in the final meeting before greenlighting a feature to be released to your customers. As the engineering team takes everyone in the room through the user’s workflow someone raises a red flag. “I think this new workflow will be too confusing for a segment of our customers,” they say. “250 people use. The post Building a Culture of Customer Obsession, One Hugger at a Time appeared first on ProductCraft by Pendo.

article thumbnail

How Policy Can Kill your IoT Product (Even Before You Launch It) with ChargePoint

Daniel Elizalde IoT Blog

In this episode of the IoT Product Leadership podcast, we discuss how policy can kill your IoT product even before you launch it. My guest is Anthony Harrison. Director of Public Policy at ChargePoint, the world’s largest network of electric vehicle charging stations. Anthony is a seasoned expert on Public policy; specifically he is an expert on how policy impacts technology and business strategy.

article thumbnail

Imagining a New Field Service Organization

TSIA

Imagine you work in an organization where you get paid up front and every time you get called to provide a service, you are essentially eroding the organization’s profitability. Your organizational motto is “Get in, get out, and get to the next job” Now imagine you work at another company where you also get paid in advance, but during each call for service, you help the customer get more from their purchase and expose them to new value-added services, in addition to fixing the