April, 2014

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The “And” in Business for Business (B4B): Enabling a Successful Transition to an Outcome-Based Services Model

TSIA

Field and support organizations are challenged today to replace traditional service offerings, whereby technical services are provided for a fixed price, to new models where technical services revenues are earned by delivering positive customer outcomes. The most challenging problem is a short-term financial one. As the operating models transition, the service organization finds itself unable to deliver short-term financial commitments, as well as generate the investment dollars needed to enable

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The Journey of Smell from Ricoh to Rahul

SidsAvenue

The African Safari Its year 300 BC, tribal people in a remote village in modern Africa are in a state of shock. They are mourning the death of a young man and his uncommon death. The tribal community is aware of people dying natural death, people dying while hunting, people dying in inter-community fights But they could not imagine somebody dying of drinking a liquid that is not poison.

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Facebook and UserTesting Join Forces to Help App Developers Succeed

UserTesting

This morning at f8 , Facebook announced that it has selected UserTesting to be a partner in its FbStart program , which helps small mobile app startups build, test, launch, and scale their products. Developers who participate in the program … The post Facebook and UserTesting Join Forces to Help App Developers Succeed appeared first on UserTesting Blog.

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Customer Experience Journey Mapping

TSIA

Seeing ourselves as others see us is a gift. And customer experience mapping (CEM) gives us all the power to do it! All it takes it stepping away from your desks for a while—and some empathetic imagination.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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5 Key Practices of a Successful MSP: #4?Scalable and Repeatable Delivery Organization

TSIA

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to the view all posts in this series.

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Churn Is a Downstream Issue. So Don’t Fix Churn; Create an Anti-Churn Environment

TSIA

Losing customers is not a good thing, so many vendors actively try to fix churn, often by “saving” customers who have failed to renew. But churn is a downstream issue: Customers leave because they fail to find value in the products or services. Once they decide the value is not there, saving them is unlikely, even with significant financial concessions.

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5 Key Practices of a Successful MSP: #2? A Standard Services Catalogue

TSIA

In part one of this five-part mini-series outlining five key practices of a successful managed service provider (MSP), I discussed “ A Well-Defined and Documented Managed Services Strategy.” Any business without a well-documented business plan is a “bad experience for all involved,” just waiting to happen. A critical part of strategy execution is knowing exactly what product you want to bring to your customers.

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5 Key Practices of a Successful MSP: #3?Specialized MS Sales Expertise

TSIA

Hopefully you’ve been following along this popular blog miniseries focusing on the Five Key Practices of a Successful Managed Services Provider (MSP), based on a TSIA research report of the same title. If you haven’t had a chance to check them out, or you need a quick refresh, follow this link to the entire series so far.

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Facebook and UserTesting Join Forces to Help App Developers Succeed

UserTesting

This morning at f8 , Facebook announced that it has selected UserTesting to be a partner in its FbStart program , which helps small mobile app startups build, test, launch, and scale their products. Developers who participate in the program … The post Facebook and UserTesting Join Forces to Help App Developers Succeed appeared first on UserTesting Blog.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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New Mobile App: Crowdsource Your Decisions with Query by UserTesting

UserTesting

One decision can change the course of your life and each one of us makes thousands of decisions everyday. But making decisions can be hard. With UserTesting’s brand new mobile app, Query, it doesn’t have to be. By harnessing the … The post New Mobile App: Crowdsource Your Decisions with Query by UserTesting appeared first on UserTesting Blog.

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New Mobile App: Crowdsource Your Decisions with Query by UserTesting

UserTesting

One decision can change the course of your life and each one of us makes thousands of decisions everyday. But making decisions can be hard. With UserTesting’s brand new mobile app, Query, it doesn’t have to be. By harnessing the … The post New Mobile App: Crowdsource Your Decisions with Query by UserTesting appeared first on UserTesting Blog.