TSIA

AUGUST 29, 2014

Today, most B2B support knowledge bases are locked behind customer logins. But “The Times They Are A-Changin’ ” It’s time to rethink that decision. In this two-part blog series, I’m going to talk about the ways in which knowledge management is evolving and how your business can adapt.

B2B 40

B2B Blog Customer Experience Management 40

UserTesting

AUGUST 26, 2014

Looking for an awesome UX blog to read? We’ve compiled a list of some of our favorite blogs in the industry (in no particular order). Feel free to add your own suggestions in the comments area at the bottom of … The post The 18 Blogs Every UX Pro Should Follow appeared first on UserTesting Blog.

Blog 37

Blog UX 37

UserTesting

AUGUST 26, 2014

Looking for an awesome UX blog to read? We’ve compiled a list of some of our favorite blogs in the industry (in no particular order). Feel free to add your own suggestions in the comments area at the bottom of … The post The 18 Blogs Every UX Pro Should Follow appeared first on UserTesting Blog.

Blog 28

Blog UX 28

TSIA

AUGUST 26, 2014

The growing popularity of field service mobility, such as the use of smartphones and tablets while responding to a service call, have had major implications for field services organizations. While increased mobility is one obvious advantage, the rapid development of video conferencing, mobile knowledge management applications, and wearables is rapidly creating an even greater positive impact.

Customer Experience 40

Customer Experience User Experience Positioning Development 40

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