Education Reporting Tools Technical Review Weak Development Team 
Userpilot
MARCH 23, 2023
And how can customer success teams address them to ensure product growth? The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. 3: Poor customer service or experience with the sales teams can make customers churn.
Userpilot
APRIL 29, 2021
A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. Customer onboarding is really a synonym for customer education.
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PMLesson's Ace the PM Interview
JULY 6, 2020
Today, there's a rather substantial talent gap in the tech industry. Whether it be software engineers, data scientists, IT specialists, it now seems standard for companies to have open positions that can't be filled. Can the signing of an ISA with the bootcamp be considered a wise investment in your professional development?
Userpilot
MARCH 22, 2021
The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?
Gainsight
JULY 5, 2022
It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. However, to completely leverage the expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey.
Intercom, Inc.
AUGUST 18, 2022
You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.
Userpilot
APRIL 16, 2021
Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? Why Do Help Centers matter in Customer Service? Sound familiar?
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