Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

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Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

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Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I hope this post allows people and teams to safely talk about Product Judgment. Who has it?

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Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

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Userpilot

JULY 4, 2022

User experience is one of the factors contributing to the success of a SaaS product. As UX is a crucial element, it’s important for you to know what results in a poor user experience. Not adding an X on the modal – don’t force users to engage with in-app prompts. Let’s get started! What is UX design?

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Userpilot

SEPTEMBER 14, 2023

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys.

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Userpilot

SEPTEMBER 15, 2022

SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. SaaS companies use CI data to derive insights into unmet customer needs and take action to improve customer satisfaction. There are two types of CI data: 1.

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Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

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Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.

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Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? But it’s an absolutely critical step for any SaaS strategy. Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1.

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Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

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Modus Create

MAY 28, 2024

In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology.

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Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. The three most common challenges include: I have too many responsibilities. I don’t have enough time in my day.

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Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Offering educational webinars showcasing the value of your product, like Userpilot. Giving quick access to video tutorials across the app like Loom. Introduce secondary features with in-app tooltips , like Airtable.

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Userpilot

FEBRUARY 3, 2023

TLDR; Customer analysis is the act of researching and analyzing customers to gather a complete profile of them and their behavior. Then, collect direct customer feedback with in-app surveys. Gather insights about your customers from internal teams. The two top customer analysis tools of our choice are Semrush and Userpilot.

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Analytic Tools User Testing Research Software Feedback Software 98

Split

FEBRUARY 24, 2023

For developers, that requires constant pivots, faster response times, and a graceful recovery from failure. Still, against the enormous pressure to continually improve, the best software teams deliver the goods safely and on time. DORA stands for The DevOps Research and Assessment Team. They’re the DORA metrics.

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Johanna Rothman

NOVEMBER 16, 2020

Up until the mid-80s, many of the software engineering jobs were for special-purpose machines or applications. Fewer women graduated with Computer Science degrees and fewer women applied for software jobs. Too many of these educated people had no idea how to work as a collaborative team. What's so bad about that?

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Userpilot

APRIL 2, 2020

That’s why it’s essential that you educate them in some way. And in this article, I’m going to argue that in-app tutorials are the best way to do that. You could even have your CS team manually teach every new user how to use your product. That’s where in-app tutorials come in. Sounds good?

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Userpilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Userpilot and Appcues are the top two feature adoption software. What is feature adoption in SaaS? Uncover weak spots and improve feature adoption. We’ve got you covered!

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The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

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The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

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ProductPlan

AUGUST 25, 2022

Let’s jump in with the bad news: No organization is immune to product vulnerability. However, great product leaders protect their product teams from exploiting weaknesses and vulnerabilities. However, these uncontrollable, unpredictable variables can create weaknesses that morph into opportunities for potential attacks.

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Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. Taking part in the panel are: Thomas Creighton de Farias – Senior Product Education Producer. Jen Murphy – Senior Product Researcher. Then this podcast has the answers.

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User Testing Customer Feedback Feedback Software Research Software 212

UX Studio: Product Management

JANUARY 11, 2022

If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list.

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Generation Focus

OCTOBER 6, 2023

The Generation Focus team is very grateful to be a part of the vibrant EPIC People community. Our founder, Joanna Beer, appreciated the opportunity to meet with the EPIC team to share about Generation Focus’ work towards ensuring equity and inclusivity in research recruitment. Scroll down to read the full interview!

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Userpilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. Let’s get started!

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UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. How to avoid: Recognize the value: market research is an investment, not an expense.

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Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. Eden Bidani.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

UX Studio

JULY 4, 2018

Disruptive technologies such as virtual reality and augmented reality radically change how we behave and interact with our world. As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences.

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Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

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The Product Coalition

JULY 2, 2020

The Product Manage works on defining the problem, and the designers help to build the solution. That’s the magic of product development! Understand Their Individual Strengths and Weaknesses Design encompasses more than one thing. it doesn’t necessarily mean they’re a bad designer.

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Gainsight

DECEMBER 17, 2020

Growth teams manage reducing churn and improving retention. The onboarding process then continues with a series of touchpoints and communications whose primary objective is education, with the notion that if a user understands how to use a product or feature, they will engage with it more often and improve retention.

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Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

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Userpilot

JUNE 20, 2023

Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app. Tools like Userpilot , Google Analytics, and Google Search Console can provide the insights you need to reliably answer these questions. Customer journey mapping.

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UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. We are ready to help you with any design and research challenges you might have. . UX design and user experience research agency designing impactful digital products. If you need a reliable design partner now, contact us.

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Userzoom

APRIL 17, 2018

We KNOW that a good UI is based on research, testing and slow, methodical improvements – not looking at a competitor’s site and saying “ooh, that’s pretty, I’ll steal that!”. How do we build an app for multiple use cases? In terms of visual design, we’ve already polished the popular apps to the moon and back!

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