Gainsight

AUGUST 6, 2021

This step involves enabling the CS team so they can effectively onboard, teach, or advise customers about the new feature. The CS team needs both the appropriate education and collateral they can share with customers. monthly progress reviews, QBRs, etc.), Step 2: Enabling and preparing your CS team. Step 3: Launching.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. It’s a business tax software company called Xero.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. Design thinking companies aim to understand users’ pain points before developing a technically feasible solution that addresses their needs.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Gainsight

AUGUST 31, 2020

She is an electrical engineer by education, and her first job was at G.E. ” Amy also believes that with each job, she moved closer to software and began thinking about product management. Amy advised leaders to have a skill of prudent vision regarding resources , both monetary and human capital. working on radar systems.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.  Push internal recruiters hard, perhaps reviewing stacks of résumés together to clearly communicate what you’re looking for.    With lots of gray space between the two.

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

Intercom, Inc.

JANUARY 14, 2021

Rati: I’m thinking that that mix of understanding the technology and the software side of things, and the business with product, this range of experience, I’m imagining, really informed your decision to found Productboard. Well, technically, I’m Hubert Palan IV, but I’m the active one. Any websites, newsletters?

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

JANUARY 5, 2021

How do you educate your stakeholders about the implications? A good starting point would be working with the “Manifesto of Agile Software Development,” particularly ensuring that stakeholders understand that adapting to change over following a plan is paramount for the organization’s future success. How do you deal with that?

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Userpilot

JANUARY 5, 2022

With so many options on the market, it can be difficult for SaaS executives to find the best onboarding software for their product. What you need is a rigorous analysis of the top players out there, based on an understanding of the features that quality onboarding software needs to provide to be competitive.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Amplitude

JUNE 8, 2017

I had become pretty active as a mentor and advisor to various startups and really enjoyed it! Social Capital’s work consists of helping solve the world’s largest problems which it does by investing in technology in sectors such as healthcare and education, and companies both within and outside of the United States.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Intercom, Inc.

MAY 19, 2022

To give more context to these figures we’ve sent a survey out to hundreds of support professionals in the software and internet industry, consumer services industry, financial industries, and many more with company sizes ranging from 10 employees to 10,000+. That’s why you need to do these internal reviews as well.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Business of Software Conference

JUNE 29, 2020

Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. He really focused on American civic life and how do we need to educate American citizens to support a democracy. So what Dewey is advising us to do. Video, Slides, Transcript, Sketchnote below.

User Testing 59

User Testing Feedback Software Research Software Product Research 59