Intercom, Inc.

MARCH 6, 2018

We share feedback with each other all the time, not just for bi-annual or annual reviews. Building software is never a perfect process and that’s okay. It also gives everyone visibility into how others are thinking and allows the group to focus on the most important areas. Get consensus from the group on actions.

Embedded Analytics 213

Embedded Analytics Feedback Software Product Research Software Review 213

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Improve customer satisfaction. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

JULY 6, 2023

TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. It lacks analytics features, customization options, and overall it might not be worth the price for some companies.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

AUGUST 18, 2024

Pendo is the best product adoption software for mobile apps. Google Analytics is the best web analytics software. HubSpot is the best customer relationship management software. Intercom is the best AI-powered chatbot software. You can also create custom dashboards using metrics of your choice.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MAY 3, 2023

You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Book a demo today to learn more about how Userpilot helps you efficiently capture customer feedback without code. ” Review.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 19, 2023

Looking for an effective self service support tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 23, 2023

Investing in product analytics software can be a worthwhile investment as it helps you attain deeper insights into user behavior. Online reviews show multiple Hotjar customers who dislike the pricing model and/or price point. Get your free Userpilot demo today! What is Hotjar pricing? Source: Hotjar.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Code Sandbox. The short answer is no.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Modus Create

APRIL 13, 2022

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. For now, Atlassian Data Lake will include data from Jira Software and Jira Service Management.

Embedded Analytics 75

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 75

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

The Product Coalition

APRIL 25, 2022

The Best Product Managers use Product Management Software for: We’ve broken down this list into four stages of the feature life cycle that contributes to building the product value: opportunity identification and validation, design and prototyping, feature development, and launch and iteration. Explore is where it gets fun.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. To collect quantitative data, you use closed-ended survey questions and analytics tools to track user actions. Narrative analysis.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

APRIL 15, 2024

Resource center analytics. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. Build CSAT surveys code-free with Userpilot. CSAT surveys. Path analysis.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Source: cultofmac.com.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

JUNE 28, 2024

Product analytics such as heatmaps also reveal user sentiment. It enables you to collect user insights with in-app surveys and analyze them with an intuitive dashboard. For instance, you could embed a feedback widget within your help center to show customers that you’re always open to their feedback. Five-second test.

Feedback Software 102

Feedback Software User Testing Customer Feedback Analytic Tools 102

Userpilot

JANUARY 16, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? Review engagement analytics for your in-app resource center to better understand user needs. Resource center analytics in Userpilot. In this example, Miro embeds interactive guides in their in-app learning center.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Mind the Product

MAY 9, 2019

I’ve worked in B2B tech marketing for about eight years, as a product marketer for a large portfolio of niche software, and now as the marketing manager for Mind the Product’s growing collection of events and community-building initiatives. Just reviewing the good and bad is not enough. Embed Yourself in the Team.

Product Research 179

Product Research Weak Development Team User Testing Embedded Analytics 179

Userpilot

FEBRUARY 26, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s explore these top features: No-code in-app surveys : Short questionnaire surveys like NPS, CSAT, and CES to help measure customer loyalty , satisfaction level, and experience without coding.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. Results from the State of SaaS Onboarding report.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

AUGUST 27, 2024

When it comes to product analytics , data is king. Traditionally, SaaS companies had developers define important user actions and add custom tracking code to capture these events. TL;DR Auto-capture is an analytics feature that records all customer interactions by default. Ready to explore the potential of auto-capture?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

JANUARY 18, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Group customers who share similar characteristics into segments.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

SEPTEMBER 22, 2021

Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. The right in-app engagement software will help you to increase in-app user engagement. Analytics can guide your content strategy decisions both in-app and on other channels like social media.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JANUARY 16, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MAY 14, 2023

Interviews and focus group discussions are typically used for market research to ask individuals or small groups specific questions. Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. What would that be?

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JUNE 25, 2024

If you’ve had any difficulties working with the original Mixpanel dashboard, you may wonder if the new Mixpanel Boards feature may be just what your SaaS company needs. We also highlight a better product analytics tool you may consider. Mixpanel Analytics. We’ll cover its features, use cases, pros/cons, etc.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Technical Review 52

Userpilot

NOVEMBER 19, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Intercom is a good choice for customer experience and it comes with features such as user segmentation, interactive user guides, in-app support, and self service support. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

MAY 8, 2024

Key features of in-app messaging platforms include a no-code editor , rich media support, advanced segmentation, analytics insights, experimentation tools, and user feedback collection tools. Rich media support : You can embed rich media such as images, videos, and GIFs in your in-app messages to appeal to and engage users better.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105