Userpilot

DECEMBER 30, 2024

While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. With it, you can easily connect your knowledge base, developer documentation, and other resources to a search bar within your product. The best part? Modals in Chameleon.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JUNE 30, 2025

How Userpilot can help: Build, schedule, and send each email to the right user segment from one dashboard so every message feels personal and arrives exactly when it matters. Additionally, you can localize emails based on the region, segment them by subscription type, and also include multimedia elements such as images and videos.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! Userpilot’s got you covered here.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Example 2: Messenger home focused on self-service and support.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

The Product Coalition

OCTOBER 5, 2020

Key Tasks User issues reports. Identify key quality metrics and create dashboards to track real-time product health. Identify measures of success, create dashboards for tracking, and report on progress to ensure team’s know whether or not they’re hitting the mark. Knowledge bases. Product health tracking.

Embedded Analytics 178

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 178

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Track engagement and analytics to see which areas of your in-app support need to be optimized and which content types you should prioritize in the future.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Case studies.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What self-service resources can you offer?

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? When talking about in-app resource centers, terms such as knowledge bases or help centers, can be used interchangeably. In-app knowledge bases are a valuable tool for new users learning how to use your product.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe offers custom pricing plans based on predicted usage. Userpilot is an alternative product adoption platform with better analytics and feedback features.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Intercom, Inc.

MAY 8, 2019

Let’s take a look at how connecting user onboarding tools to Intercom can power up your onboarding flow, plus get the details on our favorite integrations for extra features like videos, surveys, analytics and support. Customize your video player with options to embed calls to action like signup forms or links.

Data Visualization 171

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 171

Userpilot

NOVEMBER 2, 2022

Here are some tactics for leveraging AI in customer service: Personalize the user experience and use AI to collect data and trigger relevant messages based on the customer segment. Add self-service support and use AI to show learning modules based on user needs and segmentation. Sendgrid’s email dashboard.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

MAY 9, 2024

Offer proactive support to provide excellent customer service. Offer self-service support with a knowledge base. Use AI-powered chatbots to deliver outstanding customer service. Collect customer feedback regarding your customer service. Leverage behavioral analytics to understand behavior patterns.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userpilot

OCTOBER 27, 2023

Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction. Leah Tharin: PLG for enterprise and complex products.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

AUGUST 18, 2024

Google Analytics is the best web analytics software. Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. Userpilot’s analytics dashboards.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

NOVEMBER 28, 2022

The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

NOVEMBER 19, 2023

Looking for an effective self service support tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. Pendo doesn’t come with Live Chat and Knowledge Base options. It comes with in-depth analytics, video modules, segmentation, and automated translation. Launch in-app video tutorials (embed directly from Loom, Youtube, Synthezia).

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Intercom, Inc.

JANUARY 20, 2021

Embed a how-to video within your doc for a speedier lesson. In addition to reviewing the messages in your Inbox, you can set up Site Search in Google Analytics to help you find the search terms people use to find your content in the first place. Your knowledge base is a living entity, just like your product.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

JULY 29, 2024

Additionally, good tools allow you to visualize data through different dashboards, charts, or graphs. A good customer success tool allows businesses to create segments based on shared customer attributes (demographic, OS system, returning customer, etc.) Userpilot’s analytics dashboard. Customer segmentation.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

JULY 4, 2023

Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. In addition to a specialized NPS dashboard, you get a general dashboard for tracking, visualizing, and analyzing survey responses. Analyze survey responses on a simple dashboard. SurveyMonkey.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

AUGUST 18, 2022

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. Results from the State of SaaS Onboarding report.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

APRIL 15, 2024

Resource center analytics. Delayed replies to user queries. ” Tag the responses based on their main themes to easily identify recurring patterns. Again, Userpilot’s NPS dashboard makes it easy to track recurring responses with NPS tags. Resource center analytics in Userpilot. Funnel reporting with Userpilot.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

NOVEMBER 16, 2022

It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Provide educational content to offer self-service support on-demand.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

MAY 23, 2024

Good customer service helps customers avoid frustration with your product, leading to improved customer satisfaction , loyalty, and better revenue. There are about 12 different types of customer support, including: Self-service customer support. Email support by customer service representatives. Proactive support.

Embedded Analytics 104

Embedded Analytics Customer Experience Data Visualization Customer Feedback 104

Userpilot

SEPTEMBER 19, 2024

Add a self-serve resource center so new users can learn at their own pace Userpilot makes it possible to create a resource center for your video tutorials, written guides, product documentation, research reports, upcoming webinars, and other self-serve resources that help users learn on their own. NPS dashboard in Userpilot.

Data Visualization 102

Data Visualization User Testing Customer Experience Research Software 102

Userpilot

NOVEMBER 20, 2022

Then, you can display relevant content to your segments based on what they need and what will give them value. Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Offer self-service support options. An example of UI feedback.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Product usage analytics in Userpilot. Create self-service options User adoption requires balance.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97