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Product thinking: behind our new Messenger home screen

Intercom, Inc.

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Example 2: Messenger home focused on self-service and support.

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How Userpilot Resource Center Can Help You Streamline User Support

Userpilot

Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enhance the product experience. An in-app resource center is crucial to delivering a top-notch self-serve experience.

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Product Operations: Unlock Your Product Team’s Full Potential

The Product Coalition

Building great products is hard. It’s even harder when product managers and engineers are bogged down with work that distracts them from their highest leverage activities of identifying problems and building products people want to use to solve those problems. Key Tasks User issues reports. Product health tracking.

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Its not the exclusive domain of product managers. By the team that’s building the product. Discovery is a team sport.

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Top 7 Chameleon Alternatives for 2025

Userpilot

While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Another useful feature is HelpBar, which lets you add search functionality to your product in a few clicks. Have you been looking for Chameleon alternatives? The best part?

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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Why You Need an All-in-One Mobile App Engagement Platform for Your Product Team

Userpilot

The answer is a single mobile customer engagement platform that combines onboarding, push notifications, and analytics to improve user engagement. As product managers, the challenge goes beyond delivering consistent cross-platform customer experiences. You have to: Maintain consistent user experiences. Optimize user journeys.