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Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways

UX Planet

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking.

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Best Product Fruits Alternatives for SaaS Based On Different Use Cases

Userpilot

Integrated knowledge base. Product Fruits for user analytics Product Fruits has minimal analytics features. For more detailed analytics, you’ll need the 2-way integration with third-party analytics tools like Mixpanel or HubSpot, which allows you to share and receive data. Basic analytics.

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Product Operations: Unlock Your Product Team’s Full Potential

The Product Coalition

Key Tasks User issues reports. Identify key quality metrics and create dashboards to track real-time product health. Identify measures of success, create dashboards for tracking, and report on progress to ensure team’s know whether or not they’re hitting the mark. Knowledge bases. Product health tracking.

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Give your customers best practices, not just FAQs

Intercom, Inc.

Embed a how-to video within your doc for a speedier lesson. Take time to review your customers’ messages to see how they talk about their problems and which keywords they use. Your knowledge base is a living entity, just like your product. Giving your customers a quick win will whet their appetite for another.

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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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In-App Customer Support: Tools and Best Practices for a Great In-App Support Experience

Userpilot

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space.

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GainsightPX for Self-Service Support: Features, Pricing, and Review

Userpilot

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!