Userpilot

SEPTEMBER 21, 2022

What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product. What is a product feedback form?

Feedback Software 83

Feedback Software User Testing Customer Feedback Analytic Tools 83

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 73

Embedded Analytics Data Visualization Analytic Tools Feedback Software 73

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 86

Feedback Software User Testing Customer Feedback Analytic Tools 86

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like.

Feedback Software 89

Feedback Software Customer Experience Analytic Tools Embedded Analytics 89

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Feedback Software 69

Feedback Software Analytic Tools Research Software Data Visualization 69

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map. What is user adoption?

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. Drive positive WOM. But what does it even mean to delight customers? You can’t measure customer delight with one metric. Let’s go over the details.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Collect customer feedback with in-app surveys.

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Reveal

DECEMBER 14, 2021

Reveal Embedded Analytics. Data Analytics Build for Embed – Simple. Reveal’s flexible architecture and rich APIs give you control of the features in your app, making it a seamless part of the user’s app experience. With this, an SDK experience that is easy to use and get started. Predictible.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Artificial Inteligence 52

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 73

Analytic Tools Feedback Software Reporting Tools Data Visualization 73

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. A churned user matters because it’s harmful to growth.

Feedback Software 87

Feedback Software Customer Feedback Customer Experience User Testing 87

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

Analytic Tools 92

Analytic Tools Feedback Software UX Data Visualization 92

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map. What is user adoption?

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Customer Experience 97

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools User Testing 93

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? How can a personalized experience help drive retention? Let’s begin!

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Experience 84

Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . With customers testing your product out right away and competition on the rise, delivering value is a must.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Typeform – best for long-form market research surveys. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire.

Data Visualization 72

Data Visualization Product Research Research Software Analytic Tools 72

Userpilot

NOVEMBER 16, 2022

TLDR; B2B marketing automation involves designing automated workflows that will trigger at the right time to replace manual marketing tasks and retain customers. There are four main benefits to B2B marketing automation: reduced customer churn , increased customer lifetime value , better data collection, and reduced marketing costs.

Feedback Software 89

Feedback Software Analytic Tools B2B Embedded Analytics 89

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Let’s see what it means to love your customers.

Feedback Software 80

Feedback Software Customer Experience Customer Feedback User Testing 80

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. In the meantime, we’ve picked out four examples from the ebook to highlight how the healthcare industry is transforming its digital experiences during COVID-19 and beyond. Download ebook.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Userpilot

MAY 26, 2022

How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. You should personalize your in-app guidance for each user segment.

Feedback Software 88

Feedback Software Analytic Tools Research Software Education 88

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Poor onboarding.

Customer Experience 79

Customer Experience Feedback Software Analytic Tools Data Visualization 79

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Good surveys fit the look and feel of your product. What is a customer satisfaction survey? your brand.

Customer Satisfaction 97

Customer Satisfaction User Testing Product Research Customer Feedback 97

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Let’s dive in!

Feedback Software 89

Feedback Software Product Research User Testing Customer Feedback 89

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Looking to start collecting feedback in-app?

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Product Research 83

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales. What’s causing this move towards user experience and product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Userpilot

OCTOBER 8, 2021

Over time, the customer would form a relationship with your company, and that trust would eventually lead to a sale. To be clear: both of these user acquisition strategies still work in 2021. 2) Rewarding customers in-app for referring the product to their friends. social media posts, Youtube videos or podcasts.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Product Research 88

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

MAY 20, 2024

Here are some of the best product growth tools for user adoption : Userpilot is the best product-led growth tool for web apps. UserGuiding is the best user onboarding software for small companies. Userzoom is the best user and product research tool. Pendo is the best product adoption software for mobile apps.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Benefits of addressing customer pain points: Improved customer experience. CSAT surveys.

User Friction 92

User Friction Customer Communications Analytic Tools Feedback Software 92

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Customer service.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98