The Product Coalition

MAY 20, 2020

Good data visualization helps you to unlock new insights, monitor your KPIs, understand user behaviour, and effectively communicate data with non-tech teammates. Why is Data Visualization important for Product Managers? As a Product Manager, you may be working in partnership with a Product Ops Manager on data visualization.

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Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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Userpilot

DECEMBER 31, 2024

Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enhance the product experience. An in-app resource center is crucial to delivering a top-notch self-serve experience.

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Mixpanel

MAY 2, 2023

Mixpanel launched over a decade ago as an analytics tool for product teams. But here’s a little secret: More than half of our users today are actually on marketing teams. Product and marketing teams have to collaborate very closely to drive growth, especially when the goal is product-led growth (PLG).

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Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

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Userpilot

MARCH 18, 2025

They often cause inconsistent interactions and data silos that leave your team guessing and your users frustrated. The answer is a single mobile customer engagement platform that combines onboarding, push notifications, and analytics to improve user engagement. You have to: Maintain consistent user experiences.

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Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

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Userpilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data.

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Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

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Userpilot

JULY 31, 2023

User segmentation features allow you to personalize them for different user personas or cohorts. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe analytics. WalkMe survey.

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Userpilot

NOVEMBER 19, 2023

Looking for an effective self service support tool and wondering if Intercom is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your self service support needs. Let’s get started!

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Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

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Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness.

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Userpilot

JANUARY 9, 2023

What is a product persona? How is different from user or buyer personas? How can they help product managers build a successful product? We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Book the demo!

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The Product Coalition

NOVEMBER 2, 2018

That’s why we distilled the essence of all that we know and created the EMBED framework. Today, we’ll explore how you can use it to onboard your mobile users. What’s the EMBED framework? At Appcues, we’ve spent a lot of time studying user onboarding techniques. You might know it’s importance in retaining users.

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Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? But how to do it right?

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Userpilot

JULY 20, 2023

If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Source: Smartling.

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Userpilot

MARCH 4, 2021

Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.

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Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. Open-ended questions ask users to give reasons for canceling in their own words.

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Userpilot

DECEMBER 6, 2022

Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit. They help you track performances for set goals and OKRs by generating easy-to-understand dashboards and reports. Conclusion.

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Mind the Product

MARCH 7, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. Below are some of our learnings, as well as approaches and practices that product managers can look at as they start thinking about the integration of their SaaS software.

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UX Planet

FEBRUARY 6, 2025

Dopamine Design: Creating Emotional Connections Dopamine Design is an approach that leverages insights from neurosciencespecifically how the brains reward system is triggeredto create more engaging and emotional user experiences. To design Dopamine Banking, we at UXDA are using the following strategic UX principles: 1.

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Userpilot

MAY 27, 2025

Product managers juggle a lot: customer feedback and customer surveys, behavior analysis, roadmapping, prototyping, documentation, and project management. This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. It’s a demanding role!

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Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Intercom welcome survey example.

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Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. PLG strategies allow companies to scale faster and with smaller resources thanks to self-service.

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Userpilot

AUGUST 27, 2024

When it comes to product analytics , data is king. Traditionally, SaaS companies had developers define important user actions and add custom tracking code to capture these events. TL;DR Auto-capture is an analytics feature that records all customer interactions by default. Pendo users can accept (i.e.

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Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This includes data from your analytics tools (e.g.

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Userpilot

APRIL 6, 2023

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Survicate reporting. #4

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Userpilot

FEBRUARY 26, 2024

Let’s explore these top features: No-code in-app surveys : Short questionnaire surveys like NPS, CSAT, and CES to help measure customer loyalty , satisfaction level, and experience without coding. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

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Userpilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

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Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

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Userpilot

NOVEMBER 25, 2021

By setting up the right surveys and micro-surveys at the right points in user journeys, you can use in-app feedback to stop churn, encourage referrals, fix pain points, and improve user sentiment. Collect feedback on satisfaction and user experience with CSAT and CES surveys. Test product-market fit with PMF surveys.

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Userpilot

JUNE 25, 2024

If you’ve had any difficulties working with the original Mixpanel dashboard, you may wonder if the new Mixpanel Boards feature may be just what your SaaS company needs. We also highlight a better product analytics tool you may consider. Mixpanel Analytics. We’ll cover its features, use cases, pros/cons, etc.

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Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Why should product managers use friction logs? Let’s dive in!

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Userpilot

APRIL 15, 2024

AI predictive analytics can help teams identify churn signals and engage users proactively to prevent it. Hotjar uses AI to analyze user feedback and extract actionable insights on how to improve user experience. That’s your chance to gain a competitive edge and drive business success.

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Userpilot

JUNE 26, 2023

Before you act on user feedback and requests, prioritize them with an appropriate framework. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. What is a good score depends on the product and industry, but aim for 30+.

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Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. User onboarding helps users experience value and achieve their goals in less time, which has a long-term impact on retention and revenue.

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