Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. The same is true in software. When I say “execute”, I don’t simply mean the engineering challenges of building something.

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Product Talk

NOVEMBER 22, 2023

Opportunity solution trees are a simple way of visually representing the paths you might take to reach a desired outcome. Below the opportunity space is the solution space. This is where we’ll visually depict the solutions we are exploring. Below the solution space are assumption tests. Next is the opportunity space.

Research Software 242

Research Software Feedback Software Product Research User Testing 242

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers.

Data Visualization 105

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Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Userpilot

NOVEMBER 23, 2023

Extensive market research is essential to assess the competitive landscape, identify opportunities, and shape the product vision. PMs need to know how to use product analytics tools to gain actionable insights. Conducting market research As a product manager, your job is to shape the product vision and strategy.

Analytic Tools 105

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Intercom, Inc.

JUNE 2, 2021

But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. Some problems need a straightforward solution, while others require more innovation. Investment .

Customer Experience 251

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Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. Unblock bottlenecks?

Engineering 204

Engineering Software Review Technical Review User Testing 204

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? We also share examples of different conversion paths and optimization strategies. Userpilot is a product growth platform. It helps create in-app experiences to optimize user conversions. SMART goal-setting framework.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

The Product Coalition

FEBRUARY 23, 2024

The title “product manager” is often misapplied within the technology sector, leading to a disconnect between role expectations and actual responsibilities. Instead of rushing into solution mode, I look for individuals who seek to understand the customer’s needs, the problem being addressed, and the market context.

Data Visualization 129

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Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

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The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? As a consequence of this, the mobile app development industry is on the rise now. Probably, you look for a research-based recommendation of a reliable app development service provider too.

Research Software 114

Research Software Feedback Software Artificial Inteligence User Testing 114

Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. Which one wouldn’t?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Intercom, Inc.

AUGUST 25, 2020

There’s a lot of discussion around conversational computing these days – at Intercom, we talk about our conversational relationship platform , conversational support and conversational marketing. But what makes software conversational? In software, gaps in understanding can be relatively small (“How do I filter by location?”)

Research Software 290

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Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

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Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Userpilot is a growth platform with advanced feedback and analytics functionality. What is a product team structure?

Analytic Tools 98

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Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies. She has helped several successful SaaS companies improve their onboarding processes.

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Modus Create

MAY 12, 2022

Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . The Ishihara Test, created by Japanese ophthalmology researcher Shinobu Ishihara in 1917, remains the most popular way to test for colorblindness.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. We'll take you through idea generation, market research, defining a minimum viable product, building new features, managing the launch, and beyond. Ready to get started? The final step is to launch your product.

User Testing 105

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Userpilot

JANUARY 20, 2024

Next, conduct further research, run experiments , and dig deeper into issues to validate or refute the hypotheses. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Heatmap analysis in Userpilot.

Feedback Software 115

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Lenny Rachitsky

APRIL 9, 2024

Instead, I believe that AI will have the most profound impact on the high-level (and historically most valued) skills of product management: developing a strategy, crafting a vision, identifying new opportunities, and setting goals. That sounds a lot like a tool that would be incredibly good at identifying a clever strategy.

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Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. What is a SaaS onboarding funnel?

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Userpilot

NOVEMBER 17, 2022

Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. 12 customer onboarding best practices to adopt: Have a clear client onboarding strategy: Keep your audience and product nuances in mind when designing your strategy.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

NOVEMBER 21, 2023

New product launch checklist: Conduct market and customer research to assess the competitive landscape, identify unmet customer needs, and assess demand. Craft a comprehensive go-to-market strategy covering your product positioning , pricing , marketing campaign details, and launch timelines. Assists in managing the launch timelines.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

ProductPlan

OCTOBER 6, 2022

These days I look forward to starting research and discovery with nothing but a hypothesis. Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. It’s possible there isn’t a solution to these problems on the market today.

Product Research 96

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The Product Coalition

APRIL 21, 2020

Mobile App UI Design by Fireart Studio Mobile app development is one of the fastest-growing and evolving industries today. Regardless of a business domain, type, and company size, your brand will likely face the moment when it needs a mobile app to connect with customers and establish better relationships with your target audience.

Analytic Tools 81

Analytic Tools Research Software Artificial Inteligence Data Visualization 81

Userpilot

DECEMBER 12, 2023

A specialty roadmap focuses exclusively on one area, for example, UX design or research , but across multiple products. A successful roadmap should include information on UX vision , strategy, goals, themes, milestones, and a timeline. UX research aims to identify specific user pain points. improving retention). UX roadmap.

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Without a clear roadmap and strategy, a Product Manager won’t be able to make impactful decisions. This was second only to increase in salary!

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UX Studio: Product Management

JANUARY 8, 2021

As an expert app designing company, we have prepared an in-depth overview of the top app design agencies to work with in 2021. Thus, we are sharing our selection of the best app designing companies for your consideration. How much it will cost to design a mobile app in 2021. List of top 10 mobile app design companies.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Department of Product

OCTOBER 12, 2023

Is freemium the most effective monetization model for SaaS businesses? Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). I admit that in the past, I have been soured on “strategy” as a discipline.

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Product Innovation Educators

OCTOBER 18, 2021

He is Professor of Technology Management and Professor of Asian Business and Comparative Management at INSEAD. His research centers on innovation and how organizations innovate. His recent book, Built to Innovate , shares a proven system for building innovation into an organization’s DNA. . Ben Bensaou.

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The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. It’s an actionable framework to achieve this product-market fit. But it is not the only game in town.

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Ask Benny

JANUARY 25, 2020

Bottom to Top Agile In many companies that make a transition to agile, the move is initiated by engineering, which is focused on execution and efficiency. Agile Product Discovery Agile culture should start with the executive team and product management, while agile process should be initiated by product management and engineering.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

The Product Coalition

SEPTEMBER 28, 2022

Strategy and enabling your team to solve problems makes the difference between a boss and an impactful leader. In this series, I look at what I wish I had known when I started as Head of Product… Summary Understanding strategy allows you to effectively delegate, motivate and align so you can move from a nice boss to an effective leader.

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