Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

PMLesson's Ace the PM Interview

MAY 22, 2021

Engineering manager interviews are some of the toughest in the tech industry. Unfortunately, engineering manager interviews can often be quite opaque - EM interview questions can range a wide spectrum, and it's usually unclear what good preparation looks like. Managing Individuals How do you run 1:1s with your team?

Engineering 52

Engineering Weak Development Team Technical Review Research Software 52

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Guy

FEBRUARY 27, 2018

We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To Well, before, product knew what was going on and engineering didn’t.” and one engineer in Iceland. and one engineer in Iceland.

Engineering 100

Engineering Weak Development Team Technical Review Software Review 100

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Managers oversee their team members’ work and career development.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Market research techniques, like industry-specific surveys and customer segmentation analysis, can help you find underserved user groups in the market.

User Testing 90

User Testing Data Visualization Feedback Software Research Software 90

The Product Coalition

MARCH 8, 2024

The digital revolution is no longer a distant wave on the horizon, but a powerful tide reshaping every industry. In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service.

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

PMLesson's Ace the PM Interview

JUNE 28, 2021

Many engineering managers first transition into their roles as former individual contributors. This is especially true for new EMs, who often previously worked as software engineers or developers before being promoted. EMs are no longer only responsible for themselves and their own workload, like the ICs on their teams.

Engineering 52

Engineering Weak Development Team Feedback Software Management 52

The Product Coalition

JULY 24, 2021

I believe we have the same problem in the tech industry, but perhaps amplified to 90% or so. In the tech industry, we seem to believe that we are so smart that no complex idea should be hard to understand and implement for us. I truly believe that our bad mental model i.e. expecting people to execute like machines is at fault here.

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Mironov Consulting

MAY 2, 2019

But I’ve been working with several clients who build long-lived industrial hardware — and whose core operating assumptions can make it difficult to add revenue software products to their portfolio. Serious industrial companies build serious long-lived industrial equipment. Or jet engines.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. I became director of communications, leading the development of intranets and web applications. Designers vs Developers The work culture in this large organization was unlike anything I’d ever experienced.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Alchemer Mobile

NOVEMBER 9, 2022

Product management is a challenging role, no matter what industry you work in. My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. Too many responsibilities.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Intercom, Inc.

OCTOBER 16, 2018

They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. I had previously worked in the television and film industry, where there was an entirely different metric – either I delivered high quality work on time or I didn’t, and I was out. What KPIs should you track?

Weak Development Team 154

Weak Development Team Customer Experience User Testing Customer Feedback 154

Johanna Rothman

MARCH 18, 2024

I assume you have some sort of functional product development expertise. If not, why are you in technical product development? These are generalities and we all know how bad generalities are at describing the skills of any one person. The more collaborative your team, the more everyone can gain both kinds of expertise.

Weak Development Team 81

Weak Development Team Certifications Agile Customer Experience 81

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. There’s no better way to provide customer value than aligning your organization and product team with the voice of your customer. Pull cross-functional teams into the research and synthesis of concepts. [10:15] user interviews.

Research Software 131

Research Software Weak Development Team UX Analytic Tools 131

The Product Coalition

JULY 11, 2022

Learn how to build a DEEP backlog and conduct productive refinement calls in order to maintain a happy and agile team. Is the work well distributed throughout the team, or are some overwhelmed while others with too much spare time? A not well refined backlog causes many problems for the team. Let's start with a reflection.

Weak Development Team 107

Weak Development Team User Testing Product Research Customer Experience 107

Lenny Rachitsky

APRIL 2, 2024

Growth at Duolingo has continued to go exponential, and VP of Engineering Sean Colombo has been there through it all. In the past five years, Sean’s team has grown Duolingo’s daily active users from 5 million to nearly 30 million today (over 6x!), Please forgive me, Data Platform and Data Science & Analytics teams!

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. After a quick entrée from the foodservice industry, we’ll explore the overnight Product Manager trend which can result in a negative transition into product management. What job titles do you use?

Product Management 167

Product Management Product Manager Weak Development Team Management 167

BrainMates

JUNE 30, 2019

In this sense, they have developed a superpower, and extra sense – a ‘spidey sense’ Spiderman is known for his spidey sense. But how do Army, Navy and Airforce folks develop their spidey sense? Over time experience and learning from mistakes can slow help develop this intuition, experience alone is not enough.

Weak Development Team 73

Weak Development Team User Testing Development Data Visualization 73

The Product Coalition

NOVEMBER 3, 2020

Assume you have new feature requests from business, but your technical team wants to fix the technical debts first, what do you do?”. These are by no means industry terms, but you should be able to broadly define technical debts into these two logical categories — 1. Copyright?—?Dilbert.com Sounds familiar? when really needed.

Technical Review 189

Technical Review Software Review Development Team Review Weak Development Team 189

Indicative

JANUARY 14, 2021

That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. . However, improving retention is an uphill task because retaining users in your app is rarely a singular team’s effort.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. On the NerdWallet team, we go beyond a binary “pass / fail” grade on demo days with Engineering, Product and Design. These turkey demos have surfaced key learnings for our team. , and make smart money moves (e.g.

User Testing 76

User Testing Product Research Weak Development Team Customer Feedback 76

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

Userpilot

AUGUST 21, 2023

Product managers often work in cross-functional teams and bridge the gap between multiple departments. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. What qualities do you look for in a strong product team?

User Testing 80

User Testing Research Software Feedback Software Product Research 80

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Closing this $480k/year license deal is highly visible to the exec team and Board.  Their market strategy team realizes they need one more field mapped.    Far away. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Developing and maintaining a continuing education program for product managers.

Product Research 186

Product Research User Testing Weak Development Team Customer Experience 186

Split

JULY 22, 2022

Just the thought of fuzzy data is enough to leave a bad taste in your mouth. It’s the ability to make just-in-time experiment assignments via an in-app decision engine. This leads developers to pre-fetch those assignments at app launch for efficiency. If the platform provides an in-app decision engine, there’s more clarity.

User Testing 75

User Testing Product Research Testing Weak Development Team 75

Modus Create

APRIL 5, 2021

Little would my professor know that three years later I’d build and publish an iOS application on the App Store and would be interning as a Front End Engineer at Modus Create. The Beatles changed the music industry and became the first real pop icons the world has seen. Joining the Modus Create Team. My College Experience.

Software Engineering 91

Software Engineering Software Review Engineering Technical Review 91

The Product Coalition

DECEMBER 21, 2020

Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This is simply bad return on effort. If it sounds too good to be true, there is often a catch (or two).

User Testing 166

User Testing Product Research Testing Customer Experience 166

Intercom, Inc.

MARCH 15, 2021

It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. It offers a wider view of the challenges women face in the industry. At Intercom, we know how important it is to create a balanced, equitable workplace.

Weak Development Team 209

Weak Development Team Leadership Technical Review Engineering 209

Intercom, Inc.

JANUARY 27, 2022

For a movement that was created to address the lack of female representation in the industry, it can also play into many shallow debates, preconceived ideas, and harmful expectations. Lily Beauvilliers , Product Engineer. The issue of gender equality in the tech industry has been a huge topic for many years now.

Research Software 138

Research Software Engineering CTO Definition 138

The Product Coalition

OCTOBER 13, 2021

as well as the industry, target audience, and distribution channel, the testing process will differ. While testing, the QA engineers focus on the app operation when changing network conditions, like switching to Wi-Fi or 2G/3G. from insecure cryptography to weak passwords ? and ensures high protection of users’ sensitive data.

User Testing 118

User Testing Product Research Testing Weak Development Team 118