Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. A CRM for Product.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product HQ

JUNE 10, 2024

To name a few, these activities include product development, positioning, and pricing according to customer satisfaction. So product managers require many skills, including technical, marketing, customer feedback, data management, project management, and market evaluation skills. It also provides access to industry news.

B2B 52

B2B Product Research User Testing Data Visualization 52

The Product Manager Coach Blog

JANUARY 9, 2024

Although I strongly believe the role of product managers is indispensable to the success of a company, I also agree with Brian Chesky that product managers should be more strategic and active in what is often thought of as product marketing responsibilities, such as understanding market trends, customer needs, and the competitive landscape.

Analytic Tools 72

Analytic Tools Artificial Inteligence Feedback Software User Testing 72

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But how do you do that? Product management and leadership speakers.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

Ronke PM

MARCH 26, 2024

Product leaders must influence and engage all stakeholders, from sales and technical support to client success, design, research, marketing, and engineering. Leaders must ensure their teams understand how their work impacts customers and the organization. Product management is inherently awe-inspiring.

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Weak Development Team User Testing Product Management Product Manager 59

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Let’s begin with what makes you unique as a customer success professional. Using data and playbooks to mitigate customer risks.

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Reporting Tools Feedback Software Technical Advisors Data Visualization 59

The Product HQ

JUNE 10, 2024

They include business, management, engineering, and project management skills. As a product lead, you need to effectively communicate with customers. A clear understanding of the product allows you to empathize with customers. Research skills are also essential for gathering customer feedback and views.

User Testing 52

User Testing Data Visualization Research Software Analytic Tools 52

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

SEPTEMBER 29, 2023

designing screens, writing code, running tests), product management is a broader concept that encompasses strategy , vision, and product-market fit. You need a range of disciplines to bring a new product to life: Product development team: Your software engineers play an important role. designing screens, writing code, running tests).

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User Testing Feedback Software Research Software Product Research 105

The Product HQ

MAY 10, 2024

More and more products are using more complex forms of technology to provide value to their customers. As professionals who work in such a technology-driven field, technical product managers need to understand the technical intricacies of the product vision they are managing. You must then study the ins and outs of those industries.

Research Software 52

Research Software Analytic Tools Customer Experience Product Management 52

The Product HQ

FEBRUARY 1, 2023

Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy. While it is a senior position, there are numerous career paths, such as Group Product Manager (GPM) and Principal Product Manager (PPM). Then look no further.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Userpilot

JANUARY 29, 2023

TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Without validating features, it’s easy to create products that aren’t aligned with their vision or are difficult to differentiate. It doesn’t stop at MVP though!

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User Testing Product Research Framework Feedback Software 98

Mind the Product

OCTOBER 8, 2018

Horrified, he began working to create more affordable and safe products, ultimately reverse-engineering existing solutions and the processes that went into their creation. However, his belief in his product vision drove him to solve a real problem experienced by thousands of women. Develop Customer Empathy With MVPs.

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Product Research User Testing Marketing Weak Development Team 143

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Product Team Roles.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

Userpilot

AUGUST 21, 2023

Looking for the right answers can give you a deeper understanding of how well applicants understand the product management role and whether or not they’re the ideal fit for the position. Can you talk to me about how your background has prepared you for this position? How do you communicate opportunities to the engineering team?

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User Testing Research Software Feedback Software Product Research 98

Modus Create

OCTOBER 13, 2020

In October 2019, we partnered with our large non-profit client to narrow down opportunities in the financial health space and to create a solution that solves customers’ most painful problems. We had already aligned on the overall vision, goals, and high-level opportunities to explore. We didn’t stop there.

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User Testing Research Software Analytic Tools Product Research 98

The Product Cafe

MARCH 24, 2024

As companies grow, the clarity of their messaging often fades, leading to confusion among potential customers about the product's offerings and its relevance to their needs. However, several common pitfalls can disrupt this harmony, leading to messages that fail to engage or confuse potential customers. What makes your solution unique?

Messaging 52

Messaging User Testing Feedback Software Customer Feedback 52

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

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Bain Public

DECEMBER 5, 2022

She is Faculty at Johns Hopkins University Whiting School of Engineering, teaching graduate level product management courses. The product strategy should clarify the direction in which the company plans to take its product portfolio and should directly align with the overall corporate vision and strategy. PRODUCT VISION.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Userpilot

MARCH 8, 2022

The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory. How product strategy uses a company's vision to fuel profitability. Susan Stavitzski – Customer-Driven Product Person and Product Leader.

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Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

APRIL 25, 2022

Product leadership involves outlining product vision, developing product-focused strategies, and ensuring their implementation in the organization. The product leader is the first person to get involved in product development and focus on strategy, product-market fit , and customer experience. Let’s dive in!

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Leadership Analytic Tools Research Software User Testing 98

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Guy

MAY 3, 2018

To create value for customers requires a series of conversations with customers, sales, marketing and their marketing goals, clients, engineers, and designers. The value that your product brings to your users comes from taking the vision of the user your team has assembled. Establishing value.

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User Testing Customer Experience Customer Feedback Product Management 111

Radical Product

JUNE 25, 2020

The CEO and a couple of his loyalists bullied an executive at the meeting, berating him publicly that his engineers weren’t working hard enough. Until now, culture was typically defined as an organization’s experiences, philosophy, values, beliefs, and customs that hold it together.

Data Visualization 52

Data Visualization Technical Review User Testing User Friction 52

Userpilot

AUGUST 10, 2022

A Minimum Marketable Product (MMP) is a more developed version of the MVP and it is ready to be sold to customers. A Minimum Lovable Product (MLP) delivers value to the customers just like the MMP and helps establish long-term relationships with the customers. The MMP targets the actual customers.

Product Research 95

Product Research User Testing Feedback Software Research Software 95

PMLesson's Ace the PM Interview

MAY 5, 2020

Responsibilities Product managers are responsible for understanding user needs, setting the product roadmap, working with engineering and design to deliver features. Across companies and industries, PMMs pride themselves as being the " voice of the customer ", and being able to understand consumer's needs and user journeys.

Product Marketing 52

Product Marketing User Testing Marketing Analytic Tools 52

Mixpanel

JUNE 7, 2019

In this blog post I’ll share why we launch features in phases and make customer feedback the primary input for determining readiness. Amazon’s customer obsession principle. Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Creating opportunities. Setting the context.

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User Testing Feedback Software Research Software Customer Feedback 100

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Bain Public

NOVEMBER 16, 2021

As a product manager, you must have the ability to create a business-viable product vision. Not only that, but this vision needs to drive and influence others to execute and deliver the components needed to build out that vision and make it a reality. market validation, customer listening, A/B testing, prototype, alpha release).

Product Research 52

Product Research Roadmap Research Software Feedback Software 52

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

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User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

SEPTEMBER 5, 2021

Great SaaS product marketing strategies have five steps – defining your target audience , defining your positioning and messaging , setting objectives and KPIs , defining the customer journey , and deciding on which digital marketing strategy to apply at each stage. Example of a Product Marketing Manager User Persona.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. Also, in various organizations which have grown in product maturity, customer base etc., This is my motivation behind writing this article.

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Technical Review Research Software Onboarding KPIs Product Management 159

The Basics of Product Management

MAY 7, 2020

To influence without authority is the art of convincing people of your vision, even if they consider you to be a junior employee or a less experienced PM. Additionally, people come from a variety of backgrounds, including engineering, sales, etc. Also, leading without a title also comes down to creating an impact without authority.

Data Visualization 97

Data Visualization User Friction User Testing Customer Experience 97

Mind the Product

AUGUST 19, 2019

Which would you prefer: one where a barista knows your name and your favourite drink and your favourite music is playing, or one where everything is made for an average customer? Could we make the user experience safer? Spam engines are the most famous example here but there is much more. Source: Todd Wickersty, [link].

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Artificial Inteligence Data Visualization Product Research Reporting Tools 177

BrainMates

FEBRUARY 26, 2019

Having played both roles immensely helps us build a long-term product and business vision. Both have to build the customer’s view of the world. Both need to be an expert in the product knowledge and understand how/when customers realise value from the product. Similarities between Product Marketing and Product Management.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

ProductPlan

DECEMBER 4, 2019

Remember, they’re dealing with board members, investors , and customers who may be applying pressure. Even the boss has a boss, not to mention demanding customers. Redirect some of those customer empathy skills toward your superior. Disgruntled, Vocal Engineers. Parts were held up in customs, or engineers got the flu.

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Development Team Review Software Review Product Management Product Manager 67

The Product Coalition

FEBRUARY 22, 2021

every organization needs to acquire a holistic understanding of an agile product creation process: A vision leads to a strategy that (probably) results in a portfolio of products (and services). The sales department probably deems a direct contact of the Scrum Team members with customers too risky and hence prevents it from happening.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97