The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE.

Weak Development Team 373

Weak Development Team Software Review Technical Review Onboarding KPIs 373

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 131

Product Research Research Software Data Visualization Reporting Tools 131

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

The Product Guy

FEBRUARY 27, 2018

We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To Well, before, product knew what was going on and engineering didn’t.” and one engineer in Iceland. And what can I do about it?

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Mind the Product

FEBRUARY 12, 2020

A healthy relationship between product management and engineering is critical to building successful products. It’s also essential to creating a team where great people want to work. Except, we live in the real world where life is messy, responsibilities overlap, specifications change, and the way teams interact can introduce friction.

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Engineering Weak Development Team Customer Experience User Testing 213

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I hope this post allows people and teams to safely talk about Product Judgment. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities.

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Product Management Product Manager Research Software Feedback Software 407

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. Adopting the “best tools”. Don’t use the best tools for the job. Sounds counterintuitive, right?

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Roman Pichler

JANUARY 22, 2024

These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. To get started, create your own Portfolio Vision Board by downloading and adapting the Product Vision Board or by recreating it in your favourite tool.

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Weak Development Team Strategy Software Review Vision 300

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 290

Product Research Data Visualization Customer Feedback Weak Development Team 290

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

The Product Guy

MARCH 14, 2017

The developers sitting nearby just watched the show for the first time, but after a while they stood up to join the party one by one. Soon the whole team was standing behind the designer’s screen shouting new ideas and tips about the layout, the colors, the icons, the fonts and everything else. What to expect from a design team?

User Testing 304

User Testing Research Software Feedback Software Data Visualization 304

Product Innovation Educators

JULY 29, 2024

He was part of the team that created the PCjr, a product that flopped badly. Even better, if these criteria stayed the same over time, we could use them to guide long-term product development. Building the ODI Framework After the PCjr setback, Ulwick moved from engineering to product planning at IBM. It’s been about 93.5%

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Intercom, Inc.

JANUARY 25, 2019

That attitude can extend to engineering, too. When trying to solve a problem with software, it can be tempting to build an exciting, complex solution. At our event Building Intercom in Dublin, I argued that when it comes to building software, we should avoid excitement and embrace boring.

Reporting Tools 168

Reporting Tools Research Software Weak Development Team User Testing 168

Product Talk

JUNE 5, 2024

Product trios are cross-functional product teams who are responsible for both deciding what to build and then building it. How can you get your engineer to participate in your product trio? How can product trios work with user researchers? What about the other people on the team who aren’t part of the product trio?

Product Research 319

Product Research User Testing Research Software Customer Experience 319

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Mind the Product

MARCH 26, 2020

What does it take for an engineer to become a product manager? If you’re considering changing from engineer to product manager , you’re not alone. You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes.

Engineering 194

Engineering Product Management Product Manager Research Software 194

The Product Guy

AUGUST 30, 2019

While still others may focus on data analysis, customer research, project management, or even engineering. A company that practices aspirational product management is one that values experimentation and customer research, and continuously integrates those learnings into the product development process to create a valuable product.

User Testing 321

User Testing Product Research Customer Experience Weak Development Team 321

Product Innovation Educators

OCTOBER 16, 2023

What do we know about people, systems, and contexts? 6:49] How is poor CX costly to an organization? Some companies already have UX researches who specialize in qualitative research. ” That means we didn’t do the right research. Then we need research. We care about research rigor.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

MARCH 21, 2025

Optimizing a mobile app isnt just about fixing crashes or improving load times. So how do you ensure your app is intuitive, engaging, and built for long-term success? My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. What is mobile app optimization?

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Userpilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? Their customers rely on their offline-first mobile app to guide them through complex fieldwork. If you have a passion for mobile technology, field service solutions, and integration-driven product development, they want to hear from you!

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Product Innovation Educators

AUGUST 10, 2020

Do you and your product teams have the characteristics required for success? The Product Team Performance study has been identifying the characteristics of high-performing teams since 2012. Of the 31 factors found through the studies, I discuss five of the most significant ones with Greg Geracie, principal researcher.

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Weak Development Team Product Research Reporting Tools Data Visualization 227

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers. Here’s why.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. AI has been quite overhyped in the past.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. Jen Murphy – Senior Product Researcher. Maria Gutierrez – Senior Director of Engineering. In London, we focus on improving our support solutions. How we get feedback.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ How we rethought our terminology.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. And that’s where Arin Bhowmick comes in.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

UserVoice

JULY 28, 2017

Here’s 3 steps you can take to start tackling your to-do list: Step 1: Get Organized With the Right Tool(s). But if you’re looking to mix up your day-to-day task tools, here are some suggestions. Task Management Tools for Product Managers. What it does well: It’s an extremely basic, simple solution.

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? When most people think of product development, they imagine an in-person experience. It’s a bold gambit, but if anyone can pull it off, Daniel can. billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Userpilot

APRIL 21, 2023

We also explore: Different types of product analysis The steps needed to analyze your product The tools you can use Let’s get right to it! The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

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Weak Development Team Research Software Reporting Tools Development 134