Gainsight

APRIL 21, 2022

Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. In-product behaviors: With this strategy, you offer upsell opportunities within the product based on specific customer actions. The question is, what do you do once you are “there”?

Enterprise 98

Enterprise Feedback Software Customer Experience Data Visualization 98

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Effective customer retention marketing tactics include: Build customer trust from the beginning with a professional website, case studies, testimonials, and transparent pricing. Let’s get to it.

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87

Userpilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. LiveAgent for enterprises who need a customized help desk platform that fits their needs. Want to build an in-app knowledge base code-free?

Embedded Analytics 93

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 93

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 92

Feedback Software Analytic Tools B2B Embedded Analytics 92

Userpilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? On top of that, our article: Defines what marketing automation is. Identifies the areas of marketing that you can automate. Identifies the areas of marketing that you can automate. What is marketing automation?

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Intercom, Inc.

SEPTEMBER 28, 2021

As Intercom grows, we’re moving into new markets and serving new customers. In recent years we have increasingly focused on upmarket, enterprise-scale customers. When we view bigger customers through this lens, we don’t focus on their employee count, revenue, or market capitalization. Whoever does it fastest will win.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

Userpilot

MAY 1, 2024

Drift is the best customer engagement software for sales and marketing teams. The platform is geared towards mid-size SaaS companies and enterprise businesses. MoEngage offers two paid plans (Growth, and Enterprise) calculated based on your MTUs. Hubspot is the best customer relationship management platform. AI chatbot.

Analytic Tools 94

Analytic Tools Research Software Feedback Software Reporting Tools 94

Userpilot

MAY 7, 2024

It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. Enterprise : The Enterprise plan can be custom-made to your demands and will be priced accordingly.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Reporting Tools 94

Alchemer Mobile

NOVEMBER 10, 2022

Unify data and simplify partner integrations with enterprise-class security and reliability. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. What is SaaS marketing?

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Marketing 69

Userpilot

MAY 8, 2024

They can also analyze how users interact with these so you can improve your in-app marketing campaigns. 10 best in-app messaging tools for SaaS companies Let us now examine some of the best in-app messaging tools on the market and help you determine the perfect one for you.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

FEBRUARY 13, 2024

It frees up their time to focus on more complex, high-value tasks like providing in-depth support, personalizing customer interactions, and handling issues for enterprise customers. Find answers to your product queries with Userpilot’s knowledge base. Empower users and increase customer satisfaction.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Data Visualization 81

Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency.

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

MAY 24, 2021

Growth marketing involves experimentation and optimization across the marketing funnels. Marketers today are moving from the traditional “set and forget” approach to a continually evolving growth-focused approach. But doesn’t it come with an increased need for coding or technical knowledge for marketers?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Intercom, Inc.

NOVEMBER 30, 2021

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. An integrated knowledge base and chatbots so you can empower your customers to self-serve and get instant answers.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MAY 12, 2024

Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. Knowledge Base : This constitutes a database of information that users can use for assistance at any time. And the best part? You don’t need any coding to do that.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 30, 2023

Stonly positions itself as a cheaper alternative to some of the pricier product adoption solutions on the market. In reality, it’s more of a customer service tool that can be used to build knowledge bases rather than an actual onboarding or analytics platform. Knowledge base integrations. Five customizable themes.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 17, 2024

TL;DR Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. Despite claiming to be built for enterprise organizations, Whatfix’s analytics capabilities leave much to be desired. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 12, 2024

The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions. Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. These features come in handy for marketing, product, and sales teams alike. might be more aligned with your financial constraints.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

APRIL 8, 2024

This approach is becoming increasingly popular, even for the enterprise client. Word-of-mouth marketing relies on product virality and network effects. Product-led growth Product-led growth is a business model and go-to-market strategy that uses the product as the main driver of customer acquisition , revenue, and account expansion.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Strategy 74

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. This depends on your use case.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Userpilot

MAY 20, 2024

Here are the best product growth tools for sales and marketing: HubSpot is the best customer relationship management software. Semrush is the best tool for product-led content marketing and SEO. ActiveCampaign is the best suite of retention email marketing tools. Salesforce is the best tool for sales teams.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 12, 2024

The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions. The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 12, 2024

International Users : Those with an international user base will be better served by other adoption platforms on the market. The platform doesn’t have third-party integrations for knowledge bases, live chats, or AI-powered chatbots either. Furthermore, even its analytics integrations are locked to the paid version.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

MARCH 3, 2023

Focusing on product-led or go-to-market-led growth is no longer enough. It isn’t about Product-Led, OR Sales-Led, OR Marketing-Led Growth. Yet, the biggest Product-Led Growth success stories, such as Slack and Zoom, build a robust online presence and significant sales and marketing teams to keep their momentum going.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

Userpilot

OCTOBER 30, 2023

Stonly positions itself as a cheaper alternative to some of the pricier product adoption solutions on the market. In reality, it’s more of a customer service tool that can be used to build knowledge bases rather than an actual onboarding or analytics platform. Custom MAU capacity based on your needs.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

MAY 20, 2024

Although you can segment users on Kompassify, it lacks common integrations for external analytics and marketing. Kompassify is an available onboarding solution for mid-market SaaS companies looking for a robust but at the same time very easy-to-use, no-code tool for user onboarding, product adoption, and simplified product analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MAY 12, 2024

There are a few obvious instances where you’ll likely need an alternative solution to Pendo — such as these use cases: Over 500 MAUs : If your product has more than 500 MAUs then you’ll need to subscribe to a premium Pendo plan (which tends to be significantly more expensive than other competitors on the market).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 26, 2024

Pros of UserGuiding UserGuiding has quite a few benefits as a product adoption solution, particularly for early-stage SaaS companies that need an easy-to-use starter tool for their small (but growing) team of product developers or marketers. Of course, this higher price does come with its fair share of enterprise perks.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

The Product Coalition

DECEMBER 5, 2019

There are several popular ways that companies answer users’ questions: a help desk with tickets, a knowledge base with articles, and live chat with support agents. It is what makes customer-care service efficient and enterprising.” In other words, when a customer has a question, a ticket is created.

Feedback Software 78

Feedback Software Customer Experience User Testing Customer Feedback 78

Userpilot

OCTOBER 30, 2023

Stonly positions itself as a cheaper alternative to some of the pricier product adoption solutions on the market. In reality, it’s more of a customer service tool that can be used to build knowledge bases rather than an actual onboarding or analytics platform. Custom MAU capacity based on your needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JUNE 29, 2023

Knowledge base. Ultimately, you just need to produce something – knowledge bases, step-by-step guides, video tutorials , FAQs tackling common problems, help centers – then figure out which format benefits your users the most. You can easily search from the knowledge base within the resource center.

Document 83

Document Analytic Tools Feedback Software User Testing 83