Intercom, Inc.

NOVEMBER 30, 2021

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. An integrated knowledge base and chatbots so you can empower your customers to self-serve and get instant answers. Integrated knowledge base.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Enterprise – custom pricing. Resource Center – that allows knowledge base integration (e.g.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JUNE 30, 2023

Resource centers are available on both the Growth and Enterprise plans. Adding a module in the resource center Here’s where you start populating your resource center (or knowledge base ) with content. Integrating your URL knowledge base You don’t need to start from scratch. You have lots to choose from!

Analytic Tools 96

Analytic Tools Embedded Analytics Data Visualization User Testing 96

Userpilot

JUNE 29, 2023

Knowledge base. Ultimately, you just need to produce something – knowledge bases, step-by-step guides, video tutorials , FAQs tackling common problems, help centers – then figure out which format benefits your users the most. You can easily search from the knowledge base within the resource center.

Document 90

Document Analytic Tools Feedback Software User Testing 90

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Data Visualization 93

Userpilot

APRIL 8, 2024

This approach is becoming increasingly popular, even for the enterprise client. The latter is less user-centric and relies on the sales team targeting the key decision-makers and nurturing them with sales pitches, presentations, and demos , to secure an enterprise deal for the whole organization.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Strategy 80

Userpilot

APRIL 26, 2022

Only Pro and Enterprise subscribers have access to it. Pendo doesn’t come with Live Chat and Knowledge Base options. Pendo Resource Center is considered part of the Guides feature , which is only available to Pro or Enterprise customers. Pendo’s Pro and Enterprise plans are pretty expensive.

Embedded Analytics 97

Embedded Analytics Analytic Tools Feedback Software Data Visualization 97

Userpilot

MAY 8, 2024

Taking the example of an ESP, let’s say you find that most of your user base comprises enterprise customers and startup owners only make up a tiny fraction. For instance, in the case of an ESP, the expectations and needs of enterprise and startup users won’t be the same.

Customer Feedback 84

Customer Feedback Data Visualization Customer Experience User Testing 84

The Product Coalition

DECEMBER 5, 2019

There are several popular ways that companies answer users’ questions: a help desk with tickets, a knowledge base with articles, and live chat with support agents. It is what makes customer-care service efficient and enterprising.” Nonetheless, using only a knowledge base might not be enough.

Feedback Software 78

Feedback Software Customer Experience User Testing Customer Feedback 78

eG Innovations

SEPTEMBER 29, 2022

eG Enterprise has added new functionality to enable you to identify unused, wasted and orphaned Azure resources and services without the need to resort to hacking up KQL queries or PowerShell scripts. An Out-of-the-box Alternative: eG Enterprise Helps Reduce Azure Cost. eG Enterprise continually monitors your Azure tenant.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

NOVEMBER 19, 2022

The 10 key customer service KPIs are Customer Satisfaction Score, Customer Effort Score, First Response Time, First Contact Resolution Time, Net Promoter Score , the volume of support tickets, number of Resolved Tickets, tickets volume per channel, cost per conversation, and knowledge base views. Knowledge base views.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 96

Userpilot

MARCH 16, 2023

The package is ideal for larger enterprises that have multiple products. Last but not least, Userpilot enables you to create an in-app resource center , incorporated with a lot of educational tools like a live chat option, video guides, documentation, FAQs, troubleshooting tips, quick bug fixes, a link to the knowledge base, and more.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

MAY 7, 2020

Put simply, a help center widget is a way of taking your knowledge base and help documentation, and then embedding it within your product. To summarize, a help center widget places your knowledge base inside your product. So, they decide to see if you’ve got some kind of knowledge base article that will help them.

Analytic Tools 66

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 66

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Investing in educational content for your knowledge base or self-service portal also makes it easier for customers to use your product.

B2B 103

B2B User Testing Research Software Analytic Tools 103

Userpilot

APRIL 22, 2024

Building an in-app knowledge base to address common issues and reduce user friction. Triggering upsells strategically based on user engagement and value addition. Avoid customer frustration with self-service knowledge bases A great opportunity to offer a top-notch customer experience is through an in-app resource center.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Userpilot

APRIL 16, 2021

I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Difference between a Help Center and a Knowledge Base Why does a SaaS company need Help Center Software?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

NOVEMBER 17, 2021

is a leading enterprise organization powering top companies worldwide, including the BBC, Novartis, and Pfizer. is the umbrella organization for 5 successful enterprise products: BizTalk360, Document 360, Severless360, Atomic Scope, and Cerebrata, which the business acquired in 2019. 2,000+ customers. 5 products. Presently, Kovai.co

Customer Experience 93

Customer Experience User Friction Enterprise Document 93

Userpilot

APRIL 14, 2023

Best for: enterprise-level clients that require advanced analytics functionality to inform their digital adoption process. Best for: enterprise companies looking for an efficient method to communicate with and train employees and external stakeholders. Whatfix offers separate plans for web, desktop, mobile, and enterprise applications.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

OCTOBER 31, 2023

Calls might be better if you’re dealing primarily with enterprise clients or a large team, your product is super complex, and you’re aiming for initial growth. Human error : You risk customer satisfaction taking a hit if some agents can only answer questions with specific knowledge.

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

The Product Coalition

MARCH 3, 2023

Factors such as the price of the product or size of the company purchasing can have a noticeable correlation with the time required for the evaluation phase — think large enterprises deploying expensive solutions company-wide compared to a freemium mobile app. Using a trial version of your software is part of the evaluation phase.

Customer Experience 126

Customer Experience Customer Feedback User Testing User Friction 126

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Enterprises use continuous improvement in software development or data automation solutions.

Reporting Tools 128

Reporting Tools Software Developers Software Development Feedback Software 128

Userpilot

JULY 11, 2022

Userpilot is a code-free solution that allows you to create in-app guidance and in-app knowledge bases to provide self-support and enhance the customer experience. These are: Userpilot – for in-app guidance and in-app knowledge bases. The capabilities of Userpilot extend beyond in-app guidance and knowledge bases.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 19, 2023

The resource center functionality is available in the Growth and Enterprise plans, which have custom usage and pricing. TalentLMS TalentLMS is a popular cloud-based learning management system used to deliver online training and e-learning programs for employees as well as external stakeholders. What are the features?

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Systems Review 92

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Best for large enterprises.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JULY 24, 2023

Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. Pricing: You can connect to Zendesk for free as long as you subscribe to one of the Userpilot plans: Starter, from $249/month Growth – custom pricing Enterprise – custom pricing G2 rating: 4.6/5

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Feedback Software 84

Atlassian

FEBRUARY 9, 2022

Self-help resources: A new landing page and expansive Knowledge Base (KB), both hosted in Confluence and integrated into the Service Desk Portal in Jira. One of our new solutions is the self-service knowledge base.”. For larger enterprises, the blueprint for redeveloping and reassessing is here to follow.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

JULY 4, 2023

Design and launch an in-app resource center offering self-service support to your users through video tutorials, a knowledge base, in-app chat, etc. Conduct A/B tests on your onboarding flows and quickly iterate based on user behavior. A powerful knowledge base with helpful guides to get you started.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Embedded Analytics 79

eG Innovations

AUGUST 23, 2022

Tracking Azure Advisor Recommendations in eG Enterprise. eG Enterprise supports agentless monitoring of Azure subscriptions. Once you have provided credentials to allow eG Enterprise to connect to your Azure subscription, it automatically collects a variety of performance and usage metrics.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

APRIL 23, 2021

To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. If you can make the knowledge base accessible in-app via a help center , even better. That’s why the concept of a knowledge base exists. How to calculate churn rate. Enter the Help Center.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Modus Create

MARCH 15, 2019

Those additional accreditations and certifications mean that we have expanded our already significant global knowledge base around the best collaboration tools in the market.

Certifications 65

Certifications Agile Enterprise Naming 65

Userpilot

NOVEMBER 16, 2022

To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. But for B2B, the sales cycle can last from a few months to 1-2 years (especially for enterprise software) because what you need to automate is much more complex.

Feedback Software 96

Feedback Software Analytic Tools B2B Embedded Analytics 96

The Product Coalition

JULY 3, 2018

Support Hero is an advanced knowledge base system for Saas apps. Support Hero is self-service knowledge base that helps companies educate their clients. Support Hero is perfect tool for any growing company that want to help their customers successfully use their product and educate them with a super simple knowledge base.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Userpilot

SEPTEMBER 25, 2023

It’s a popular strategy in the enterprise software space. It’s an approach that is often preferred when selling software to larger enterprises. User training resources – video tutorials , knowledge base modules, and webinars to help users make the most of your product. No companies are 100% PLG.

Analytic Tools 96

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 96

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

Userpilot

OCTOBER 1, 2022

Companies that use it mostly do so for just high-profile clients—think enterprise customers with big annual contracts. The company also has an extensive knowledge base for customers that need more clarity. Enterprise-level customers that close big contacts yearly. You don’t have many enterprise-level customers.

Feedback Software 86

Feedback Software Data Visualization Customer Experience User Testing 86

Userpilot

MAY 7, 2021

Examples include a frictionless sign-up flow, a knowledge base, a help center widget, a tooltip, or a welcome screen. Knowledge base : when you look up a solution to a query about a product you’re using in their dedicated help pages, without talking to customer service. Userpilot knowledge base.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

OCTOBER 17, 2023

Customer service data can be sourced from multiple touchpoints including customer support calls, emails, social media interactions, live chat transcripts, and interactions with your knowledge base (like in the screenshot below). Tracking knowledge base interactions with Userpilot.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89