Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  On the go-to-market (GTM) side, I see a lot of “ roadmap amnesia.” Shiny   Now.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Guy

FEBRUARY 13, 2020

For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market. Challenges due to hypergrowth. Solutions were one-shot Metrics used, little to know customer feedback and validation Embedded in delivery, overhead due to unexpected. Next steps.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. Product-market fit is about meeting the market’s demand by iterating the product, while customer fit is about attracting the right customers. What is customer fit?

User Testing 91

User Testing Feedback Software Analytic Tools Customer Experience 91

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. Next in the pre-release stage, you are helping to prepare marketing materials and user-facing documentation so your product is successful upon release. A day in the life of Kevin Wei, an enterprise product manager.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? Once the products/services with the segments being targeted (SMB, mid-size/large enterprises, industry types) are mapped out, you can start to rationalise the product/market fit as it relates to your own product.

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74

Intercom, Inc.

DECEMBER 5, 2019

Over this same period, one tech company has emerged to become similarly entrenched in the everyday life of people around the globe. What can we, in the SaaS sector, learn from one of tech’s true behemoths? Building successful SaaS companies in a rapidly evolving market. Big enterprises are super demanding.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview. Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MAY 8, 2023

TL;DR Software companies are facing a wider array of challenges due to the increasingly saturated and competitive nature of the SaaS industry. Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Onboarding KPIs 96

Userpilot

OCTOBER 1, 2022

Self-service or tech-touch onboarding provides customers with the guidance and resources they need to learn and use the product themselves. This practice has evolved so much, and customer-facing teams now use technology like emails, video calls, etc., With self-service onboarding, customers are more in control of their experience.

Feedback Software 84

Feedback Software Data Visualization Customer Experience User Testing 84

People-First Product Leadership

MARCH 4, 2024

How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences? Even though it is a large enterprise, you can apply these tips within any size of company. Starting a community of practice I joined Pearson to create the Future Technologies team.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix both market themselves to large companies with employee onboarding and training needs. Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. Communicate with users via in-app messages and notifications.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

UX Studio: Product Management

OCTOBER 2, 2023

Our journey has led us to partner with startups and enterprises in more than 250 projects worldwide. As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions. Their previous clients include Wellbank, Esthe Home, Cofinance, and Pluck.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Userpilot

JANUARY 6, 2022

Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? We’ve prepared an in-depth, honest comparison and review of two top tools for feature adoption that we’ve either experienced first-hand or that have been used by friends at other SaaS companies.

Analytic Tools 97

Analytic Tools Reporting Tools Data Visualization Software Review 97

Atlassian

FEBRUARY 9, 2022

Subscribe to Work Life Get stories about tech and teamwork in your inbox Subscribe. Some customers, especially those at Atlassian, prefer to work directly in Jira Service Management due to its more intuitive UI. Someone with an issue to raise just sends a message our way via the #help-it Slack channel. Jira Service Management.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

OCTOBER 11, 2022

Looking for ways to implement lead segmentation and create more effective marketing strategies? In SaaS, your target market will always consist of people with different needs that keep changing with time. Read on to discover different segmentation strategies that are guaranteed to improve the success rate of your marketing campaigns.

Feedback Software 93

Feedback Software User Testing Data Visualization Customer Experience 93

BrainMates

FEBRUARY 26, 2019

Having spent several years playing both Marketing and Product Management roles, I can confidently suggest that every Product Manager who wants to make a significant impact on the overall success of the business should switch to Product Marketing roles several times in his career. This is a guest post from Ab hinaw Kumar.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Userpilot

OCTOBER 17, 2023

There are nine types of customer insights you can collect, and they include: Market research data to identify gaps, competitive advantages, growth areas , and, most importantly, the needs of your customers. Competitor reviews to identify where your competitors are delighting or disappointing their audience.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

TIBCO - Thought Leadership

SEPTEMBER 7, 2020

The current champions use TIBCO technology to effectively connect their real-time data and enhance its intelligence to deliver championship performances. . This article from Harvard Business Review lays out 10 steps that will help you navigate and improve your organization’s cultural shift. Stay Tuned for Next Month’s Tips.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Certifications 52

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. As a result, it’s very difficult to scale and typically reserved only for customers with a high lifetime value or of strategic importance to the company, like big enterprises.

Analytic Tools 87

Analytic Tools Feedback Software User Testing Customer Feedback 87

Gainsight

AUGUST 5, 2022

Preparing and presenting executive reviews. The technology and platforms both Sales and CS use often have similar capabilities. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. Skills such as: Understanding the Customer Lifecycle and Journey Map.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

UX Studio: Product Management

JULY 12, 2021

We reviewed their portfolios and services and created our top list of eCommerce web design agencies to work with. If you are looking for such a versatile expert team to help you build your product, message us , and we will be in touch with you to arrange a consultation with our experts. Absolute Web.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Userpilot

JUNE 29, 2022

Some of the best customer segmentation tools in the market are Userpilot, Baremetrics, Heap, Kissmetrics, Segment, Amplitude, Mixpanel, Piwik PRO, Reveal, and Google Analytics. This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. Baremetrics.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Reporting Tools 96

Business of Software Conference

JULY 29, 2019

Sales & Marketing. Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. While building Superhuman, CEO/Founder Rahul Vohra built a Product-Market Fit Engine. 5 – Sales & Marketing. Product & UX.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity. Conduct deep market research through surveys and interviews to understand customer preferences and market trends.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

FEBRUARY 21, 2023

The majority of Heap's clients are large enterprises, like Uber or Salesforce. G2 reviewers give Heap an average score of 4.3, Heap vs Pendo: Heap Review. Another reviewer echos that: I have been able to use Heap to analyze the usage of my product features. Heap vs Pendo: Heap Review. Dashboard in Heap.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Gainsight

DECEMBER 20, 2020

Once companies got through the initial panic from March to May, many technology firms started growing thanks to expansion in their existing clients again. In fact, we observed Chief Revenue Officers doubling down on Customer Success more than ever in 2020 due to this phenomenon. And the market is voted with its share purchases.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

Userpilot

NOVEMBER 17, 2021

The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets. ShoutOuts operate like SmartTips, but are geared toward in-product messaging. They can be used for SaaS customer onboarding as well, but this isn’t their focus.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Gainsight

OCTOBER 5, 2021

Before 2013, tech companies approached customer relationships in much the same way. Marketing and outreach were proactive, but post-sale, businesses rarely initiated conversations. As a result, customer success strategies became essential to any business model looking to thrive in a market that constantly expects more.

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

Userpilot

JANUARY 31, 2023

That starts with clear product positioning and unambiguous messaging. a personal message on a welcome page ) and using engaging UX patterns like checklists, guides, and gamification. Have clear messaging on your landing page Another box to tick off on your new client onboarding checklist? Communicate directly with your users.

Onboarding KPIs 96

Onboarding KPIs User Testing Analytic Tools Feedback Software 96

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. This is a valid question. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

Userpilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market penetration is about increasing existing market share with existing products. Let’s get to it.

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 100

Userpilot

MAY 7, 2024

What is an in-app messaging platform and why do you need it? In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Here are 10 of the best in-app messaging platforms in 2024! Airship is the best in-app messaging platform for mobile applications.

Analytic Tools 77

Analytic Tools Feedback Software Reporting Tools Software Review 77

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52