Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Since you need the right tools to follow a customer insights strategy.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

The Product Guy

OCTOBER 1, 2018

Tools: Personas , Stakeholder interviews). Tools: Speed Dating can help you validate early ideas). Tools: Contextual Inquiry , Competitive analysis). I encourage you to review Jeff Patton’s process for building the story map. This is where Roman Pichler’s GO Product Roadmap comes in handy.

Roadmap 133

Roadmap Customer Experience Workshop Document 133

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

Software Review 118

Software Review Technical Review Systems Review Management 118

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Legal compliance Generative AI streamlines legal compliance processes by aiding in contract review and regulatory monitoring.

Generative AI 110

Generative AI Data Visualization Reporting Tools Research Software 110

The Product Coalition

DECEMBER 25, 2023

Microsoft Excel: The Favorite Tool of Nerds Everywhere Ibrahim Bashir explains in his article entitled “Product Delight: Brain Rewiring” that all SaaS products are competing with Microsoft Excel. Why is change management in enterprise software so hard? Why is that? Why are people so unwilling to give up their beloved spreadsheets?

Analytic Tools 124

Analytic Tools Data Visualization Software Review Customer Experience 124

Userpilot

APRIL 22, 2024

Encouraging referrals and reviews to expand word-of-mouth. The best customer success tools include Userpilot, ChurnZero, and Gainsight. Increase customer lifetime value with personalized demos Product demos are a great tool for customer success managers to help users realize the value of your product.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. The path and the steps to reach the destination is defined through a product roadmap. Hence roadmapping is a crucial exercise which can make or break your product. Product Roadmap. Traditional vs Theme Based Roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Modus Create

JUNE 18, 2021

Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. This mainly involves gathering information on: Tools such as DevOps pipelines, CI/CD, and static analysis solutions. A source code review helps find and fix such errors. A source code review helps find and fix such errors.

Software Review 52

Software Review Technical Review Systems Review Development Team Review 52

ProductPlan

MAY 22, 2020

But both high-growth and enterprise organizations rely on consistency to remain efficient and effective. “At larger enterprise organizations, they don’t always do the basic stuff, like talking to customers, because they’re afraid that unbeknownst to them a different teams might also be talking to the same customers. .”

Data Visualization 128

Data Visualization User Testing Weak Development Team Customer Feedback 128

Mind the Product

NOVEMBER 14, 2017

Do product companies conduct due diligence to understand their channel partners before seeking alignment? Let me clarify that by channel partner I mean a large ecosystem of value added resellers (VARs), solution providers, service providers/managed service providers and systems integrators (SIs). Competition and Perceived Value.

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74

ProductPlan

OCTOBER 5, 2022

Although the term itself first appeared in an article in the Harvard Business Review in 1958, information technology has existed in analog form for centuries. Operate systems comprised of IT built by other companies on behalf of their business customer. Educate individuals on how to build and use IT systems.

Technical Review 52

Technical Review Information Technology Data Visualization 52

Product Talk

NOVEMBER 16, 2022

My first year out of college, I was working at South Coast Repertory Theatre, which had a really complex audio automation system by Meyer Sound. I gave her other opportunities, showed her tools, gave her ways to think about things, and she ended up leaving the company in a role as a senior product manager.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

ProductPlan

NOVEMBER 14, 2019

That’s why project managers rely on purpose-built tools. Things to Consider When Choosing a Project Management Tool. When assessing the choices for project management tools, buyers should think about the following: Price. At the same time, if you do need the functionality a particular tool offers, don’t cheap out!

Reporting Tools 50

Reporting Tools Data Visualization Product Management Product Manager 50

ProductPlan

FEBRUARY 15, 2022

Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. For example, serving as the business owner of an agile software tool such as JIRA, used by product management and other product development stakeholders. Questions product operations job candidates can ask during an interview.

Data Visualization 97

Data Visualization Reporting Tools Analytic Tools Research Software 97

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. This is for a good reason.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Why Do You Need Roadmapping Software? Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. This is for a good reason.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

Modus Create

APRIL 21, 2022

It isn’t uncommon for organizations to consolidate all their workflows in one tool to boost transparency and accountability. A centralized tool also serves as a knowledge repository. External Tool to Jira: Migrating instances from external tools to Jira and merging them. . External System CSV.

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

Mixpanel

JULY 28, 2022

Companies need insights on how their customers use their digital products, but they face a dilemma between building a solution in-house and buying an external tool. Instead of working on developing a better product, companies get stuck building better internal tools. An external product analytics tool removes many of these barriers.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

Mind the Product

APRIL 15, 2019

For the last 18 months our team has been working to rebuild an existing system using entirely new technologies, methodologies, and a new development team. My company, Hindawi, developed a platform in the mid 2000s to allow academics to peer review academic papers online. Starting Point. Learning: Understand the core of your product.

Research Software 120

Research Software Technical Review Systems Review Product Research 120

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

FEBRUARY 22, 2022

As we scale, we’re working with larger mid-market and enterprise customers with more complex needs and specifications. People, processes, and tools each introduce a degree of complexity – guaranteeing 100% security all the time, and therefore zero security incidents, is just unrealistic. . There will be many more challenges ahead.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Userpilot

JULY 24, 2023

TL;DR Zendesk integrations are third-party applications that expand Zendesk functionality and allow seamless communication between different tools to automate routine customer support tasks. After the ticket is sent to Harvestr, it's automatically updated in Zendesk if there are changes to their status in the product roadmap.

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Feedback Software 84

Agile Velocity

MAY 14, 2020

It’s more than “Training, Titles, Ceremonies, and Tools.”. This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. Reference: Harvard Business Review Analytic Services Survey, Sept 2018). Agile Transformation. It ain’t a silver bullet. Enabling Action.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

The Product Coalition

MARCH 18, 2021

Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? Non-functional requirements (NFRs): These describe how well the system should perform and not what it does. He/she needs to document the architectural decisions, and this needs a structured review.

Feedback Software 131

Feedback Software Research Software Reporting Tools User Testing 131

Agile Velocity

MAY 20, 2020

The recent Harvard Business Review (HBR) article “ The Agile C-Suite ” 1 and Forbes article “Agile Isn’t New: What’s New Is The C-Suite Embracing It” have prompted some good discussion around the Agile Velocity virtual water cooler. . Balancing the Agile Enterprise . An excerpt of the model – .

Agile 77

Agile Feedback Software Data Visualization Research Software 77

Userpilot

MARCH 17, 2022

Best SaaS tools for user onboarding: Userpilot, WalkMe, Pendo, Appcues. End-user or product training is the process of getting users up to speed with tools and processes so they can function better and faster. It just means you should have a clear goal and a roadmap for your training. What is end-user training?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Mind the Product

NOVEMBER 21, 2019

Here, to help you, are five product management tricks and tools for every product leader. Thousands of product managers have used the value proposition canvas tool from Strategyzer to help them refine their thinking and focus on the value proposition for their product. As a Digital Team in a Large Enterprise.

Reporting Tools 140

Reporting Tools User Testing Research Software Product Research 140

Gainsight

APRIL 2, 2021

With such a vast enterprise, I imagined it was a particularly tough challenge to make the best possible impact through CS Ops. Part of the resulting roadmap involves Melissa making changes in Gainsight to help the organization become more efficient. . There are also collaboration tools that they are trying to improve.

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

The Product Coalition

MARCH 15, 2020

Note: Many people go from some desired growth metric (which is not a strategy) to define outputs (features) and then build a roadmap (vanity tactics as they are void of discovery efforts/evidence/data) and head straight for delivery to build those solutions using expensive resources/occupying the attention of precious talent.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 75

Feedback Software Systems Review CTO Coach Data Visualization 75

Under 10 Consulting

DECEMBER 28, 2019

Review the corporate pitch. Perhaps the fastest way to get up to speed on your company and its role in the industry is to review the product and corporate slide decks. Take time to review the latest thinking in your industry. Review them all. Review the product roadmap. And where is the product headed?

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

ProductPlan

JULY 9, 2019

At ProductPlan , we certainly feel the challenge of prioritizing inclusive design on our roadmap, and will be the first to admit that we haven’t made our product as accessible as it should be. A good starting point can be using a free tool like the Web Developer Toolbar to assess just how accessible (or inaccessible) your product might be.

User Testing 69

User Testing Customer Experience Product Research Research Software 69

Gainsight

MAY 28, 2020

In early 2019, we acquired Aptrinsic, a company specializing in tools to better understand and connect with users within the product experience (renamed PX shortly after). So, we could not afford to pull the team off of their existing roadmap for a quarter to refactor the user experience. Our Approach. First, we simplified.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. But in reality, the communication tool we use far more often is email. The Support Experience Review. Communication is a vital skill for product managers.

Customer Feedback 78

Customer Feedback User Testing Customer Experience Product Research 78

ProductPlan

OCTOBER 17, 2019

Implementing a successful enterprise architecture (EA) transformation requires stakeholder buy-in. In the long run, transforming the enterprise architecture will pay dividends in terms of performance, cost savings, stability, and scalability. Hearing that may make you frustrated and worried about the time-cost invested.

Feedback Software 41

Feedback Software Systems Review Enterprise Management 41

eG Innovations

DECEMBER 16, 2021

Enterprise resource planning (ERP). While IaaS gives you virtualized resources such as servers, disks, networks, and IP addresses, you are still responsible for administering the operating system, data, applications, middleware and runtimes. The learning curve on each tool is steep and talent is hard to acquire and retain.

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59