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Alchemer Adds Slack, Shopify, Gladly, and Braze Always-On Workflow Initiators 

Alchemer Mobile

Now you can listen to more events from the systems your business runs on so you can collect feedback in context of your customer’s experience. This feature is especially useful for quickly initiating surveys to collect feedback from the internal teams you collaborate with or have trained.

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Pulse Everywhere: The Biggest Event Pivot of My Career

Gainsight

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

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Functional Roles of Customer Success

Gainsight

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Sales relies on CSMs for opportunities, Marketing looks for customer advocates and helpful messaging to produce and attract more customers. Due to the nature of support, it is a reactive role.

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Why Usability Means Credibility in Cybersecurity

The Product Coalition

Based on A True Story: A Website Usability Test with A Forensics and Cybersecurity Specialist The following article, while it’s based on true events?—?the the names, characters, businesses, places, events, and identifying details have been changed to protect the reputations and privacy of all parties involved. it’s all coincidental.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

Using targeted in-app messages to guide users through key features effectively. Encouraging referrals and reviews to expand word-of-mouth. Then show them how your product differs from the competition, address their job-to-be-done (JTBD) with personalized sessions, and train your users to use your app in real life.

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Top 12 Product Adoption Software in 2024

Userpilot

Feature tagging and heatmaps : Track feature engagement and other event data by tagging individual features or a combination of features. User segmentation : UserGuiding lets you segment users based on their shared browser attributes, such as their operating system. Conduct A/B tests with Userpilot. Whatfix analytics dashboard.

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Why Accessibility Matters in a Post-Pandemic, Majority-Digital World?

The Product Coalition

link] According to Pinset Masons, a qualifications body discriminated against a blind systems manager when it failed to make its computer-based exam accessible to her. Reviewing in detail the WCAG guidelines will be useful, but if you want to get started quickly and see how compliant or not is your web site?—?get For example?—?you’ve