Userpilot
OCTOBER 1, 2021
For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.
Userpilot
SEPTEMBER 8, 2021
Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.
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Userpilot
JANUARY 24, 2022
I’m talking about those rare times when a product gives you everything you needed and more, and just really rocks your world. If a product drastically exceeds the customer’s expectations that were set by the sales team, it’s likely to inspire high levels of customer loyalty. What is a Wow Moment?
Userpilot
JULY 13, 2021
Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those.
Gainsight
AUGUST 6, 2021
How involved is your Customer Success team in product launches? And when this is harnessed, it can empower Product teams to make better decisions that ultimately lead to more successful launches. Here are a few ways to maximize collaboration between CS and Product teams. Chances are they could be doing more.
Gainsight
NOVEMBER 23, 2020
I began as the Director of Support, then took on Customer Success, then Onboarding. More specifically, the purpose of CS ops is to support our three key customer-facing teams – Technical Account Managers (TAM), Solution Architects (SA), and Professional Services (PS). . Operational reporting. Systems enablement.
Userpilot
MAY 1, 2021
Voice of the Customer is a term that describes the process of collecting feedback and user sentiment on your customer’s experience with your product. collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. What are users expecting your product to do?
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