Lenny Rachitsky

NOVEMBER 12, 2024

Let’s use “sending out a meeting summary” as an example action item from a meeting. ” For example, if a UX writer identifies an impending design conflict and corrals multiple product teams to reconcile it, make sure they know how much you appreciate their leadership. With everyone watching. While screensharing.

Product Research 112

Product Research Reporting Tools Product Manager Product Management 112

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. The team’s first action is to interview channel partners on the team and the group providing feedback.

Messaging 40

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Userpilot

DECEMBER 18, 2024

Instead, the interpretation is added as a result of qualitative sources, namely human expertise, intuition, and domain knowledge. However, based on our experience, a good place to start is by building a better understanding of core UX terms , namely questioning utility and usability.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Your current tools and strategies determine the next best step for improving your lifecycle messaging. Stop guessing and start delivering the right message at the right time. Manual email campaigns (e.g.,

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Product Innovation Educators

MARCH 3, 2025

Case Study: Finding New Insights in Mature Industries To illustrate how the human-AI partnership can unlock unexpected value, Carmel shared an example from the snowplow industry. Sometimes, these rarely mentioned needs represent the greatest opportunities for competitive differentiation.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Userpilot

OCTOBER 10, 2024

That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong). It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

UX Planet

JULY 17, 2025

For example, a button might show a bold outline, a link might get an underline, or a form field might glow with a clear highlight when it’s active. For example, use “Download PDF” instead of only a down arrow. Show a clear error message near the field and explain how to fix it. Source: Access Guide 4. Source: HBO Max login 7.

Systems Review 86

Systems Review Technical Review User Testing Naming 86

BrainMates

MAY 26, 2025

For example, if you sell dog grooming kits, youll want to include other companies that sell similar kits in your region. Suggested headings include: Company name and description Product purpose and high-level functionality Price and pricing model Target market(s) Strengths and weaknesses Market strategy (e.g.

Data Visualization 40

Data Visualization Customer Feedback Product Manager Product Management 40

Userpilot

APRIL 16, 2025

Instead of feeling understood, they feel like just another name in the system. For example, if a customer downgrades after a billing issue, support might log the interaction. The message feels careless, and the customer loses trust. High-quality data is accurate, consistent, and easy to interpret across teams.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Usersnap

DECEMBER 20, 2024

In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2. Bug Fixes Template Example 3. Product Enhancement or Feature Announcement Template Example 4. Security Update Template Example 5.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. For instance, here is how you can personalize an onboarding checklist based on your customers’ JTBDs: ‹ › Onboarding personalization example. It involves delivering consistent messaging across all channels.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

freshtrax

MAY 30, 2025

Legal experts warn that even under Chinese law, misleading use of brand names could violate laws concerning origin labeling and brand misrepresentation if consumers believe they’re buying products made in Kyoto. There are multiple companies in China marketing matcha under the Uji name, each requiring individual lawsuits.

User Testing 97

User Testing Branding Naming Customer Experience 97

Userpilot

JULY 17, 2025

With that, every message becomes contextual. In the sections below, I’ll be sharing my favorite PLG campaign types and breaking down examples from well-known product-led SaaS companies to give you some inspiration. Every touchpoint pushes users toward actual product adoption. And make sure not to just say “congrats!” and move on.

Customer Experience 66

Customer Experience User Testing Customer Feedback Data Visualization 66

UX Planet

MARCH 3, 2025

For example, if an ad promises Get 20% off on your first purchase, the landing page should prominently display this offer. For example, Unlock Your Potential: Achieve 3x More with Our Productivity Suite. For example, list benefits like Save time, increase efficiency, reduce stress. 5 by over 1,000 customers.

User Testing 57

User Testing Research Software Data Visualization Reporting Tools 57

Userpilot

JULY 22, 2025

Reaching users with the right message at the right time. How do you currently segment users for onboarding messages? We send the same messages to all new users. Userpilot empowers you to send targeted, behavior-driven messages—like tooltips, modals, and banners—without writing any code. Guide users to “aha!”

Onboarding KPIs 100

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Userpilot

JUNE 30, 2025

I’ll show you the 12 best onboarding email examples I’ve seen, highlight best practices and email strategies you can implement with Userpilot to nudge users into the right actions at the right time. I’ve compiled some of the best onboarding email examples I’ve come across, which stand out because of their structure, copy, and subject lines.

User Testing 59

User Testing Customer Experience Customer Feedback Research Software 59

Product Talk

APRIL 9, 2025

Field names werent descriptive and no further context was provided. For example, we expect a calendar app to allow us to create new events, edit existing ones, add and remove guests, and so on. Lets continue with our calendar example. Over the next few weeks well explore several examples. Why does this happen?

Product Research 138

Product Research Software Review User Testing Technical Review 138

Userpilot

MARCH 17, 2025

For example, after employing Userpilot to scale its onboarding process and boost user activation rates by 100%, our customer Impala had this to say: “Userpilot enabled us to create personalized onboarding experiences without burdening our development team, leading to a 100% increase in user activation. – Alan S.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Planet

JULY 17, 2025

For example, generating folders like simulator/ and models/ with formal class structures was great for clarity, but made simple changes feel unnecessarily complex when you just wanted to test a quick idea. Example “smart prompts” by stitch. The stock photos of the personas, for example, felt meaningful and visually pleasing.

Data Visualization 52

Data Visualization Analytic Tools User Testing Feedback Software 52

Userpilot

JANUARY 15, 2025

For example, according to a study by GetResponse , the average open rate for welcome emails is around 63.91%. But don’t worry, we’ll dissect what works and what doesn’t in the upcoming examples so you can avoid that trap. Example of a personalized nudge from Grammarly. Welcome message by Airtable.

Onboarding KPIs 52

Onboarding KPIs Research Software Feedback Software User Testing 52

UX Planet

JANUARY 12, 2025

For example, slightly taller headers with bold or contrasting text help users quickly identify column labels, while uniform cell styles ensure a clean, organized data presentation. Add a subtle animation or success message to confirm changes, ensuring a smooth and intuitive user experience.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Userpilot

MARCH 30, 2025

If youre managing a mobile product , I probably dont have to tell you that it is a must to learn how to send push notifications at the right time, with the right message, and to the right users. Best practices to avoid spamming and build real value with every message. Cross-platform support. Userpilots push notification templates.

Analytic Tools 66

Analytic Tools Data Visualization Onboarding KPIs User Testing 66

Userpilot

NOVEMBER 7, 2024

Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. Velaris allows you to manage your customers from one place, integrating all the different customer information from everywhere – emails, Slack messages, tickets, calls, and more. G2 rating : 4.4

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 17, 2025

For example, a simple phrase like Sign up now in English might sound pushy or unnatural in Japanese or German markets. Duolingo makes a good example here. Slack is an interesting example of testing and optimization. Its not throwing your copy into Google Translate and calling it a day. onboarding completion rate, NPS by locale)?

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

MARCH 30, 2025

To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. For example, Slacks mobile app allows you to balance your work with the desktop version. One standout example of a B2B SaaS company excelling at social media is Gong.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

MAY 28, 2025

Userpilot mobile at a glance Userpilot mobile is an all-in-one solution that combines in-app messaging , push notifications, user behavior tracking, and feedback collection, helping product teams drive adoption across both mobile and web apps. Error messages. Feature announcements. Help content and resource centers.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Product Talk

DECEMBER 18, 2024

Your messages are not specific enough. Tweet This I can give an example. Nothing even remotely that could identifyany proper nouns, company names, product namesall removed. In that course, I introduced a fourth strategy, and that’s email outreach. They’re not targeted enough. I can tell you that right now.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

UX Planet

JUNE 17, 2025

In this guide, I’ll walk you through everything you need to know to start using Figma MCP — from setup in Figma & Cursor to troubleshooting common problems, with real-world examples showing why this method is a leap forward for design-to-code workflows. Cursor can access the exact variable names (e.g., Prompt I submit to Cursor.

Artificial Inteligence 99

Artificial Inteligence Data Visualization Naming Messaging 99

Userpilot

OCTOBER 31, 2024

If you’re short on time, refer to the summary table below: Tool name Best for… Free plan? The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months. Free trial? Userpilot survey template library. Survey triggering settings in Userpilot.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 10, 2025

Not at all, everyone gets the same message. We use their first name. Stop sending generic emails and start sending messages based on what users actually do inside your product. See how Userpilot can help you send the right message, to the right user, at the right time. Based on user properties (e.g., role or plan).

Analytic Tools 59

Analytic Tools Data Visualization Embedded Analytics Feedback Software 59

UX Planet

FEBRUARY 6, 2025

This new model prioritizes interactive and emotionally resonant touchpoints and can be named Dopamine Banking. As the name suggests, it is used to create a little happiness boost in the brain using bright colors, playful shapes and patterns that evokes a sense of energy and excitement.

Banking 76

Banking Data Visualization Customer Experience Feedback Software 76

Userpilot

MARCH 9, 2025

It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. For example, 71% of customers now expect far more personalization than before. For example, are you trying to validate a new product idea ?

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Centercode

JUNE 24, 2025

At a minimum, your support plan should include: A named support contact or team Response windows for different types of issues Escalation rules Tools and channels that keep support in the loop A good plan builds confidence on both sides. This plan doesn’t need to mimic your full customer support model.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Product Innovation Educators

FEBRUARY 3, 2025

Real-world examples like McDonald’s morning milkshakes, Snickers vs. Milky Way marketing strategy, and Bosch’s entry into the circular saw market demonstrate how understanding what customers are trying to accomplish (their “job-to-be-done”) leads to better product decisions and innovation.

User Testing 183

User Testing Product Research Research Software Customer Experience 183

Userpilot

JUNE 30, 2025

For example, a SaaS business could send a welcome email upon free trial sign-up, a nudge email for activation, a trial expiration reminder with an upgrade discount code, etc. Example: Mailmodo’s welcome email. Example: Miro’s feature spotlight highlights a key feature. Example: Canva’s upgrade prompt for regular users.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 12, 2025

So to dig into the cause of your problem, its best to follow at least one of the following methods: 5 Whys As the name suggests, the 5 Whys method involves questioning the problem by asking yourself why 5 times. For example, if we continue with the high churn problem: Users churn after the core feature was overhauled.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

Product Innovation Educators

JANUARY 27, 2025

Bruce shared examples of successful innovation leaders who chose to work quietly on breakthrough projects until they became too significant to ignore. Real-World Innovation Success Stories In my discussion with Bruce, we explored several compelling examples of successful innovation in mature industries.

Research Software 241

Research Software User Testing Data Visualization Customer Experience 241