Product Talk

APRIL 16, 2025

When a student wanted to change their email address, for example, we had to update their email address in Teachable, update the calendar event, unsubscribe their old email and subscribe their new email to the course emails in Mailchimp, revoke their Slack access through their old email address, and re-invite their new email address.

Feedback Software 167

Feedback Software Product Research Customer Experience User Testing 167

People-First Product Leadership

OCTOBER 22, 2024

Rapid technological changes and shift to hybrid work: The transition to remote / hybrid work, then back to the office, has mixed up communication, collaboration, and work-life balance. Picture “He-Who-Must-Not-Be-Named” at the top of the org declaring “Expelliarmus ” - disarming all other viewpoints. No worries.

Technical Review 59

Technical Review Data Visualization User Testing Customer Feedback 59

Lenny Rachitsky

FEBRUARY 25, 2025

Basic definitions Strategy has benefited from several excellent foundational frameworks over the years, from Michael Porter’s work to Good Strategy Bad Strategy , Playing to Win , and The Art of War , to name a few. Next, cluster related problems into broader themes, and give each theme a relatively short and pithy name.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Roman Pichler

JANUARY 20, 2025

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. My Strategy Stack , shown in Figure 6, explains the connections between the product strategy and the business, product portfolio, and technology strategies.

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Product Talk

MAY 14, 2025

And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Chi started sitting in on quarterly business reviews with top vendors. To make this happen, Chi needed to connect with her vendors product and technology folks. They still exist, even when your product is an API.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

Userpilot

APRIL 16, 2025

Instead of feeling understood, they feel like just another name in the system. For example, if a customer downgrades after a billing issue, support might log the interaction. Prioritize platforms that offer strong native integrations, support your full tech stack, and allow centralized control over data governance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Field names werent descriptive and no further context was provided. Lets continue with our calendar example.

Product Research 138

Product Research Software Review User Testing Technical Review 138

UX Planet

JULY 17, 2025

Focus Styles (Visible Focus) Making focus visible is a key part of designing for keyboard and assistive‑technology users. For example, a button might show a bold outline, a link might get an underline, or a form field might glow with a clear highlight when it’s active. For example, use “Download PDF” instead of only a down arrow.

Systems Review 83

Systems Review Technical Review User Testing Naming 83

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

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Data Visualization Customer Feedback Technical Review Research Software 52

Usersnap

DECEMBER 20, 2024

In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2. Bug Fixes Template Example 3. Product Enhancement or Feature Announcement Template Example 4. Security Update Template Example 5.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. G2 rating : 4.4 Main features : Pre-built integrations with popular platforms. G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Lenny Rachitsky

MAY 6, 2025

Let’s break down exactly how to execute each step with real examples from leaders I’ve worked with who have used this approach to dramatically increase their compensation. And how can I best show up for [name other team member(s)]? Information-source diversity: Review your research sources.

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Appcues A familiar name in the space, Appcues helps non-technical teams create in-app tours, announcements, and surveys without coding. Looking for the best tools for interactive user guides for your company?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

The Product Coalition

OCTOBER 16, 2024

The SpaceX Raptor engines are a great example. We were now reviewing the features to be sunset, and the teams to work on them. I’ve also found it helps to show the positive impact on other teams — customer implementation, for example. It was a big and risky commitment, as no one likes to work on ‘clean-up’ duty. Let’s face it.

Roadmap 143

Roadmap Onboarding KPIs User Testing Customer Experience 143

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. For example, a simple phrase like Sign up now in English might sound pushy or unnatural in Japanese or German markets.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. For example, Slacks mobile app allows you to balance your work with the desktop version. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. Create BoFu content early (e.g.,

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Centercode

JUNE 24, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. This plan doesn’t need to mimic your full customer support model. Instead, it should focus on handling early, unpredictable feedback quickly and clearly.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 28, 2025

For example, a CRM tool might showcase different features based on user roles: Product managers see flows highlighting roadmapping and planning tools Customer success managers receive guidance on client communication features User segmentation in Userpilot. Gamification in Userpilot. Trend reports to track feature usage over time.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. For example, are you trying to validate a new product idea ?

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 24, 2025

Going beyond a first name can dramatically improve the impact of your communication. We just use their first name We tailor content based on product usage Our emails are not personalized Which metrics are you using to measure success? 10 real examples from leading tools (with my take on what works and what doesn’t).

Customer Experience 66

Customer Experience User Testing Customer Feedback Feedback Software 66

UX Planet

OCTOBER 22, 2024

Anyone in Product Ownership related discipline or those affiliated with Development, need to be aware of the time it takes to go through Research, Ideation, Iteration, before the subsequent steps of the Design Thinking process can occur (this impacts sales strategies, go to market strategies, communication outreach, just to name but a few tasks).

Research Software 52

Research Software Analytic Tools Feedback Software Technical Review 52

Lenny Rachitsky

JANUARY 21, 2025

The evolution of tech tools: A five-year journey In 2020, Lenny conducted his first (informal) survey of technology tool preferences, gathering responses from hundreds of people on Twitter and LinkedIn. According to publicly available data, Microsoft Teams is mostly used by non-tech companies and has been adopted by most large U.S.-based

Data Visualization 142

Data Visualization Research Software Analytic Tools Reporting Tools 142

Userpilot

FEBRUARY 12, 2025

Reviewing customer support activity. So to dig into the cause of your problem, its best to follow at least one of the following methods: 5 Whys As the name suggests, the 5 Whys method involves questioning the problem by asking yourself why 5 times. Conducting funnel analysis with Userpilot. Tracking engagement metrics with Userpilot.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

UX Planet

JUNE 30, 2025

For example, Bank of America (US) announced its clients reached 26 billion digital interactions in 2024 (a 12% year-over-year increase), including 676 million interactions with its AI virtual assistant “Erica.” finance, tech) have been quicker to adopt GenAI as well. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

UX Planet

JUNE 13, 2025

Leaving the familiar, borderless world of international tech for more local, public-sector environments — where you might be seen as an outsider — can be daunting. No one to talk design with Not having like-minded people around you is one of the main downsides of being a lone design generalist — and it’s right there in the name.

User Testing 62

User Testing Data Visualization Customer Experience Research Software 62

Userpilot

MARCH 5, 2025

LogRocket is a popular debugging tool among developers, thanks to features like session replay and error tracking that make it easy to diagnose technical issues affecting product operations. So is LogRockets session replay also a good option for these non-technical teams? What is session replay in LogRocket? Session metadata.

Data Visualization 52

Data Visualization Technical Review Analytic Tools Feedback Software 52

Userpilot

JANUARY 29, 2025

Here are just a few examples of what you can do with session replays: Spot UX pain points: Hotjars session replays can help identify frustration signals, such as dead clicks , rage clicks, or repetitive behaviors, which suggest usability problems. For example, you can exclude recordings of sensitive information on payment pages.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Reporting Tools 52

TechEmpower - Product Management

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Free trials?

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Reporting Tools Analytic Tools Development CTO Coach 208

Userpilot

JULY 10, 2025

One smart way to learn is by analyzing upsell email examples from successful brands. Before we dive into specific examples, let’s take a moment to break down the anatomy of a strong upsell email. I also like adding personal touches, like the recipient’s name or mentioning a recent purchase. Upsell email example: Buffer.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics User Testing 52

Userpilot

MARCH 27, 2025

Appcues is a household name in the product adoption world, with thousands of companies using it to create engaging in-app experiences for mobile apps. For example, Appcues has very limited survey features for collecting feedback from mobile users. Then there is no better way than reading reviews from users who actually did that!

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Crafty CTO

JUNE 18, 2025

The Sentry MCP is a really a great example of “yet another bit of context” for the IDE, and their thoughtful approach instructive. Or even spend some tokens yourself, by exposing agents (Sentry’s “Seer” for example) instead of dumb tools. They explain core concepts of OTel—traces, spans, sinks, etc.

Engineering 52

Engineering Software Review Artificial Inteligence Product Research 52

PMLesson's Ace the PM Interview

MARCH 5, 2025

✅ This guide was written by Alex Reyes , a senior technical recruiter with 20+ years of experience. Includes : Real take-home case studies, technical and dashboarding skills, and strategies from interviewers at top tech companies. This is an example of a data analyst IC resume. GCP , AWS , SQL ).

Data Visualization 52

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 52

PMLesson's Ace the PM Interview

MAY 20, 2025

✅ Verified : This guide was written by Alex Reyes , a senior technical recruiter with 20+ years of experience. TL;DR A well-structured data engineer resume: has detailed, hands-on data pipeline experience, highlights projects and impacts, and includes Technical Skills and Relevant Education sections.

Data Visualization 52

Data Visualization Analytic Tools Engineering Reporting Tools 52

Roman Pichler

JULY 20, 2016

Whenever you are faced with an agile, dynamic environment—be it that your product is young and is experiencing significant change or that the market is dynamic with new competitors or technologies introducing change, you should work with a goal-oriented product roadmap, sometimes also referred to as theme-based. 2 Do the Necessary Prep Work.

Roadmap 370

Roadmap Agile Technical Review Weak Development Team 370

Mind the Product

APRIL 4, 2017

Let’s take an example from product development at Trustpilot , where I work as a Product Manager. Trustpilot is a review platform that helps companies collect reviews, and consumers shop smarter. Reviews are displayed publicly, so consumers can read about companies before they buy products or services from them.

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Agile Product Research User Testing Customer Experience 186

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

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