BrainMates

JULY 9, 2025

Customer support lives at the coalface of usability pain and broken promises. If they see a roadmap that looks expensive without clear financial outcomes, they will question its value. How does this roadmap support the revenue plan? Be clear about what customer pain you are solving now, what will wait, and why.

Data Visualization 45

Data Visualization Product Research Reporting Tools Strategy 45

Usersnap

MARCH 24, 2025

It is a critical framework for product teams to ensure that their products meet customer needs and are delivered on time, within budget, and with the required quality. During the product discovery stage, product teams gather customer feedback , conduct user research, and analyze market trends to inform their product decisions.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. Headspace is one of my favorite examples to refer to because they ace their ASO game. Apple Search Ads and Google UAC let you target users who are already searching for what you offer. Example of LightRights Apple search ad.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

JUNE 9, 2025

Standardise your atomic notes Clean up atomic note (its data) into a consistent format, featuring key user quotes, behaviours, and sentiment. For example: P01: Jane — Onboarding The above signals Test Participant 1 , Interviewer Jane , on the theme of Onboarding. For example: “75% of Users struggled with filtering options.”

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Userpilot

MARCH 4, 2025

It captures everything from button clicks and form submissions to users' time on specific tasks. Think of it as a high-resolution lens that shows where users thrive or struggle during their sessions. Real user monitoring, however, observes real users in real-time, exposing unexpected friction.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. Ever wondered why some eCommerce websites seem to effortlessly turn casual browsers into loyal customers while others struggle to keep visitors engaged?

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

People-First Product Leadership

FEBRUARY 4, 2025

This guide distills the key lessons and actionable strategies from my journey, offering you a roadmap to navigate your own career pivots in the tech industry. For example, the growing emphasis on AI prompted my transition into AI-integrated coaching. Throughout my career, statistics have directly influenced my career decisions.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

BrainMates

JULY 2, 2025

Real-life examples show how a freemium launch becomes a success story with the right structure, mindset, and tools like monday dev by monday.com Because in today’s product world, collaboration isn’t a nice-to-have — it’s a strategic advantage. A robust roadmap is not handed down, it’s co-created.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software 62

Feedback Software UX Weak Development Team Research Software 62

Lenny Rachitsky

MAY 6, 2025

Let’s break down exactly how to execute each step with real examples from leaders I’ve worked with who have used this approach to dramatically increase their compensation. She discovered that while they consistently delivered on their roadmap, their products weren’t creating customer enthusiasm.

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

Usersnap

JULY 24, 2025

AI Data Strategy Discovery Purpose of this template: Understand how customers handle data today — and how you can solve real pains. Is data transformation or cleanup a pain point? Teams that collaborate upfront can spot hidden customer pains, align on business metrics, and shape discovery to drive real outcomes.

Product Research 52

Product Research Data Visualization User Testing Research Software 52

Usersnap

MAY 14, 2025

” Matt LeMay Most teams dont suffer from a lack of ideas; they suffer from chasing work that looks good on a roadmap but fails to drive results. It involves thorough research and analysis of the target audience, their pain points, and existing solutions to create a product that meets user needs and provides business value.

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 30, 2025

For example, when my goal was to reduce first-session abandonment by 20% over a quarter, here are the metrics I focused on: Load speed on onboarding screens: Aim for content to finish loading under two seconds to keep new users engaged. Or you simply want to find out more about your users and where they are coming from.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Schedule a demo to talk with an expert.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

MAY 28, 2025

Use segmentation to deliver tailored onboarding experiences Generic onboarding feels impersonal and disconnects users from your app’s value. But when mobile onboarding flows are personalized to user needs, they tend to stick around. Suggesting next steps in complex user flows. User feedback collection in Userpilot.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

UX Planet

JUNE 13, 2025

It allows you to share the burden of routine work (especially if engineers aren’t stepping in), while also combining your efforts and knowledge to help shift the design focus from UI execution toward customer experience and more strategic roles. There are also examples of temporary core roles.

User Testing 62

User Testing Data Visualization Customer Experience Research Software 62

Userpilot

APRIL 8, 2025

Gathering mobile customer feedback shouldnt just be a checkbox item. As a product manager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans. Track mobile analytics effectively with Userpilot.

Customer Feedback 76

Customer Feedback User Testing Feedback Software Customer Experience 76

Userpilot

JUNE 12, 2025

In fact, 40% of customers report significant time savings when creating in-app campaigns for guiding users through new features. 20% of customers also saved time on feedback collection and user onboarding with Userpilot. Create personalized in-app messages with no-code customization options in Userpilot.

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Alchemer Mobile

MAY 10, 2022

With infinite choices and limited bandwidth, how do you decide what to prioritize when it comes to improving your mobile customer experience? Learning more about your customers is the best place to start. Step #1: Capture mobile customer feedback. Don’t forget to share customer feedback with other teams in your organization!

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Product Innovation Educators

AUGUST 29, 2022

How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience.

Customer Experience 266

Customer Experience User Friction User Testing Analytic Tools 266

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. His answer intrigued me because it identified a clear pain point that isn’t getting enough attention.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

The Product Guy

MAY 7, 2020

Also, in various organizations which have grown in product maturity, customer base etc., Few examples: Growth PM/Growth Hacker – This role focuses on increasing the top of funnel and ensuring lower drops off during the conversion. This role also focuses on increasing the retention rate for existing customers.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

The Product Guy

SEPTEMBER 12, 2019

The problem with asking people to explain the processes and pain points they have within the B2B space is that, at its most basic, you’re asking someone how they do their job and people are a little too used to talking about this to think about it creatively without prompting. How did it impact our roadmap? Conclusion.

Product Research 329

Product Research Data Visualization Product Management Product Manager 329

Alchemer Mobile

AUGUST 19, 2024

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context. Understand where it’s coming from.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Alchemer Mobile

JULY 29, 2021

Customers want to be heard. Product feedback is the ideal way to hear from specific customers and understand their needs before they move to one of your competitors. Proactively gathering feedback allows you to quickly identify and solve their pain points. Create products and release features customers want.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Product Talk

MAY 4, 2022

For example, while Teresa recommends creating a product trio that includes a product manager, engineering lead, and a designer, she acknowledges that some product trios might be made up of slightly different members. He also regularly looks for opportunities to jump on sales or customer success calls with customers who have new use cases.

Research Software 295

Research Software Feedback Software Product Research Data Visualization 295

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 337

Data Visualization Analytic Tools Research Software Product Research 337

Intercom, Inc.

FEBRUARY 12, 2020

We all talk a good game about the customer being the most important thing in our business. But the truth is, as most companies scale, the customer can feel further and further away. Customer empathy is often one of the first things to suffer as companies grow from startup to scale-up. Bringing the voice of the customer to life.

Customer Feedback 193

Customer Feedback User Friction User Testing Customer Experience 193

The Product Coalition

AUGUST 3, 2023

Meanwhile, a robust product strategy lays the roadmap to achieve that vision. Here’s an example template for crafting an effective vision statement: “To [solve a problem] for [target users] by providing [unique value proposition] , leading to [positive impact or transformation] within [timeframe].”

Vision 148

Vision Product Research User Testing Roadmap 148

Alchemer Mobile

JULY 22, 2021

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program. Understanding how, when, and why (or why not) customers become power users or high-value customers can drive ROI, inform future product roadmap decisions, and lower customer acquisition costs (CAC).

Onboarding KPIs 246

Onboarding KPIs User Testing Feedback Software Customer Feedback 246

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228