UX Planet

MAY 25, 2025

Instrumentation & RecruitmentSetting the Stage for Effective User Interviews Part 2 (of 5) of the UX Research Playbook series Previously in Part 1 of The UX Research Playbook series, we explored how to set UX research up for success by crafting well-defined research goals within a structured framework.

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User Testing Customer Feedback Customer Experience Data Visualization 91

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

UX Planet

JUNE 19, 2025

It’s not very uncommon to get a UX design request at the very last moment — an urgent need for a fabulous output in one week… or less. Ask if they have any reference designs or examples they like. They are not always the same as user goals. Example: To get more customers on the platform? No time for that!’

Research Software 55

Research Software User Testing Product Research UX 55

Userpilot

NOVEMBER 27, 2024

In contrast, heatmaps collect user interactions across many sessions, giving a high-level view of common engagement areas on a single page. They reveal patterns in user attention, for example, where they click or how far they scroll. Examples include confusing layouts, unclear instructions, or counterintuitive navigation.

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Data Visualization Analytic Tools Definition Customer Feedback 105

UX Planet

JANUARY 10, 2025

In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Reminders According to Fogg, If a system reminds users of their target behavior, the users will be more likely to achieve their goals. Human wants are insatiable.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. What Exactly is UX Strategy?

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Feedback Software UX Weak Development Team Research Software 62

Arkenea

FEBRUARY 23, 2025

If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback. However, I don’t necessarily agree with the idea that its user feedback “versus” the founder’s vision.

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. This both shortens the sales process and enhances the customer experience. Why build interactive demos for your SaaS product? This results in faster Aha!

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Demo Analytic Tools Feedback Software Research Software 103

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this?

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. At UXDA, we believe design has the power to alleviate these pain points and spark genuine human connection.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

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Data Visualization Customer Feedback Technical Review Research Software 52

UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

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User Testing Research Software Data Visualization Reporting Tools 55

UX Planet

MARCH 6, 2025

Here is a format of a story that I suggest touse: The problem Clearly articulate the pain points or challenges that usersface. Hi-fi storyboard example by Chelsea Hostetter, AustinCenter Yes, creating hi-fi storyboards takes time, but the outcome of using such storyboard will be much higher than fromlo-fi. Good stories sell.

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User Testing Customer Feedback Customer Experience Management 98

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Product Talk

DECEMBER 18, 2024

I then moved into an interaction designer role before there was a UX title. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them. What are they doing when they engage with customers?

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Product Research Research Software Analytic Tools Feedback Software 246

Userpilot

MARCH 4, 2025

It captures everything from button clicks and form submissions to users' time on specific tasks. Think of it as a high-resolution lens that shows where users thrive or struggle during their sessions. How is real user monitoring different from synthetic monitoring? This way, you can make timely adjustments.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 27, 2025

Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage. For example, say a user opens your app, skips the onboarding tutorial , and heads straight to the dashboard. Build custom events you want to track in Userpilot.

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Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

FEBRUARY 25, 2025

Take action quickly when issues arise: Use session replays to automatically route high-friction sessions to product teams for rapid investigation and resolution. This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. To optimize UX, teams must bridge these data silos.

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Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. In Product Design: Let users customize elementscolors, layouts or settingsto evoke a sense of ownership and familiarity.

Banking 71

Banking Data Visualization Customer Experience Feedback Software 71

Userpilot

MARCH 4, 2025

Now lets discuss in more detail how Userpilot features help product teams diagnose user friction and optimize user experiences. Custom dashboards: Custom dashboards help you gather crucial metricslike average session duration, recurring revenue, or funnel conversions all in one place. Example of Datadogs dashboard.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 22, 2025

With Userpilot, you can move beyond static email campaigns and leverage in-app messaging triggered by user behavior. This ensures users receive guidance when they need it most, directly within your application. Customer data in Salesforce. Data fragmentation is often the underlying reason behind poor customer onboarding results.

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Onboarding KPIs Data Visualization Analytic Tools Feedback Software 100

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures faster load times, intuitive navigation, and a smooth user experience. Conduct user testing.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Usersnap

MAY 14, 2025

Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue. This ensures that the product not only addresses real user problems but also aligns with business goals.

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Userpilot

JANUARY 19, 2025

If you really want to build a product your users love, removing user friction entirely is not the answer. If friction points were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. It answers key questions like: How many users adopted a feature?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

MAY 30, 2025

For example, when my goal was to reduce first-session abandonment by 20% over a quarter, here are the metrics I focused on: Load speed on onboarding screens: Aim for content to finish loading under two seconds to keep new users engaged. Or you simply want to find out more about your users and where they are coming from.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

MAY 17, 2025

And, I dont mean just knowing their age or location; I need to know what pain points theyre trying to solve with the app. For example, will they be using the app while in the office or in a leisurely environment? That is, apps of this kind are common, but the user needs guidance to understand how this particular app works.

Research Software 82

Research Software Onboarding KPIs User Testing Customer Experience 82

Userpilot

JUNE 30, 2025

But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. In this article, we’ll show you how to use video content in your product management strategy to help users learn at their own pace. Loom’s onboarding email is an excellent example. Loom’s onboarding welcome email.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Schedule a demo to talk with an expert.

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User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

MAY 17, 2025

Instead, youre dealing with native components, custom gestures, and frameworks that dont expose much by default. Youll still need engineering to hook into custom views, navigation events, or gestures, especially if the app wasnt built with tracking in mind from the start. Theres no shared structure or HTML events to latch onto.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JUNE 10, 2025

These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. Simple way to calculate mobile app churn rate.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

APRIL 30, 2025

To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers. With Userpilots segmentation and targeting capabilities, you can group users by behavior (like power users and newcomers), demographics, device type, or any custom attribute.

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Analytic Tools Feedback Software Data Visualization Customer Experience 97

UX Planet

NOVEMBER 18, 2024

For example, when a citizen fills out an online application to renew their driving license, the application is reviewed by an agent or case officer who processes it further. This is an example of a frontstage participant directly interacting with the citizen.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Userpilot

JANUARY 21, 2025

To diagnose and fix user frustration, you need product analytics that goes beyond surface-level metrics. In this article, I’ll show you how to identify those frustrated users and, more importantly, how to address them for product growth and customer retention. Are you overlooking user frustration?

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