Product Talk

AUGUST 18, 2021

Most of these projects are framed in the solution space—they take the form of “build this feature” or “launch this program.”. If we are lucky, we might do some customer research at the beginning of the project. If we do, it’s usually in the form of project-based research. Most of us grew up in a project world. Tweet This.

Product Research 294

Product Research Research Software User Testing User Friction 294

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. We’ll also make sure to look at the best tools for the job. You can also use in-app guidance to help convert users. What is a SaaS onboarding funnel?

Analytic Tools 94

Analytic Tools Onboarding KPIs Research Software Feedback Software 94

Userpilot

NOVEMBER 20, 2023

Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. These could come from your organization or you can use a ready framework like RICE or ICE. What is the difference between the unweighted and weighted scoring framework?

Product Research 97

Product Research User Testing Customer Experience Research Software 97

Atomic Spin PM

AUGUST 1, 2019

These days, most companies are expected to have some sort of digital or connected solution. Even industries that have been paper-based or seem removed from connected solutions are feeling pressure. Their executives may think they need a solution, but what should it be? And how do you determine if software is the right solution?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Atomic Spin PM

AUGUST 1, 2019

These days, most companies are expected to have some sort of digital or connected solution. Even industries that have been paper-based or seem removed from connected solutions are feeling pressure. Their executives may think they need a solution, but what should it be? And how do you determine if software is the right solution?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 92

Customer Experience Analytic Tools User Testing Customer Feedback 92

UX Planet

DECEMBER 15, 2023

That is why storytelling is a powerful tool that designers must leverage to transform routine digital interactions into extraordinary, unforgettable experiences. Take Duolingo, the renowned language education app, as an example. Here we will highlight the characteristics of efficient storytelling in UX design.

UX 89

UX Research Software Customer Experience Product Research 89

UX Studio: Product Management

AUGUST 1, 2021

UX research is a key ingredient and UX metrics are the solution. The ideas were tested and researched in a pleasant way. So, in order to define the right metrics for your app, let’s go through the following steps of measuring user experience: What are metrics? But some useful frameworks can help measure user experience.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. The product trio collaborating on the opportunity solution tree using Mural. But there was still more they could be doing.

Product Research 202

Product Research User Testing Customer Experience Research Software 202

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 56

Analytic Tools Research Software User Testing Customer Experience 56

The Product Coalition

APRIL 22, 2021

On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all Design a new type of exercise equipment for people under the ages of 15. Within these 15 minutes, we coach people to follow the Circles framework ?—?as

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Management 128

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Key learnings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. In the world of startups, there’s a truism that 9 out of 10 companies fail. Why does this happen?

User Testing 138

User Testing Product Research Research Software Customer Experience 138

The Product Coalition

AUGUST 4, 2021

Product Discovery is an exercise in working out whether there are customers that want the product (or feature) you’re working on and that you can deliver a solution to them. User Story Maps and Opportunity Solution Trees are useful tools here. At this stage, you might come up with multiple solutions.

Product Research 163

Product Research User Testing Research Software Customer Experience 163

The Basics of Product Management

JUNE 30, 2020

This can be combined with other useful frameworks, such as Google’s OKR Framework. Let us say a company is building a food delivery app. One app would be aimed at people ordering the food and the other app would be aimed at people delivering the food. Market Research. Use these tools!

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

UX Studio

MAY 2, 2018

UX design is a process , and I follow all the rules: I value research, I make design decisions based on user insights, and I always put the user first. As a general rule, the more you know about your target audience, the more creative solutions you can deliver. This requires even more research. Don’t be a lone wolf.

Weak Development Team 80

Weak Development Team Research Software UX User Testing 80

Department of Product

OCTOBER 23, 2022

Since product development is often a blank canvas (particularly in startups) the sheer number of possible scenarios and opportunities you might want to explore can be overwhelming: Should we build a mobile app or not? New technology can directly – or indirectly – influence product principles.

Research Software 52

Research Software Product Research Product Management Product Manager 52

Modus Create

APRIL 30, 2020

Software development projects require a maker mindset and comprehensive planning to be successful. Successful projects start with everyone understanding the goals, processes, general requirements, and technologies. Many executives have experience and opinions about avoiding failing software projects. Product Vision and Goals.

Research Software 81

Research Software Product Research User Testing Workshop 81

Bain Public

AUGUST 22, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAP TM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. When it comes to managing complex systems, the famous economist F.A.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Lenny Rachitsky

FEBRUARY 20, 2024

It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. Learn from past user research findings “We built a GPT that indexes all of our user research decks, and then people can ask questions [about past research findings]. But you’re wrong.

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

The Product Coalition

SEPTEMBER 4, 2020

Example: App prototype, Video to test new offering, etc. You should also prepare an insight report on current solutions and competing products. Ideal team size is 6–8 people, which includes participants from Business, Sales & Marketing, Technology, Product and Design teams and any key leadership related to the product.

Research Software 88

Research Software Feedback Software Technical Review User Testing 88

Bain Public

JANUARY 24, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAP TM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAPTM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAPTM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

The Product Coalition

JUNE 11, 2022

Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used. I lead an enterprise software company in the healthcare space. with user research to test our hypothesis.

Customer Experience 142

Customer Experience User Testing Data Visualization Analytic Tools 142

The Product Coalition

MAY 19, 2022

So, that aside and without trying to fit the subject for a long book into a short article, I will share a framework to help you anchor as you transition toward a product-centric organization. A framework to ensure your strategic plan and long-term growth plan are product-driven.

User Testing 120

User Testing Product Research Leadership Customer Experience 120

ProductPlan

MARCH 1, 2023

Product Planning is researching, making decisions, and taking action to develop a successful product. Product management teams will have their cadence and frameworks for planning, but typically it consists of some version of annual combined with quarterly planning. Summarize research with key takeaways – no data dumping.

Research Software 52

Research Software Feedback Software Weak Development Team User Testing 52

Userpilot

APRIL 10, 2021

The larger your SaaS empire becomes, the more likely this is to be the case. Why is Customer Segmentation important for SaaS? It’s an essential concept for SaaS businesses because you can customize primary, secondary, or tertiary onboarding to a segment’s unique needs. A good customer analytics tool helps a lot with this.

Analytic Tools 98

Analytic Tools Customer Experience Research Software User Testing 98

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Increasingly, we’re seeing that customers want digital-first solutions that allow them to get the support they need, on their own terms.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

JULY 9, 2023

Start improving user experience and usability with user research. Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research. A/B tests allow you to identify the best versions of your UI and in-app content. Which techniques can you use for your customer research ?

User Testing 83

User Testing Product Research Customer Experience User Experience 83

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Rule 1: Know when to lean on your fast System 1 reactions. Why does it matter?

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings? A lean product discovery framework can help make it all of this so much easier.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Specialist PM Roles.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Andrew Chen

JANUARY 3, 2024

I headed up Uber’s driver and rider referral programs at various points of my time there — I provide a framework to think about referrals as an ask/target/incentive/payback, and break down the components of each one. The Next Next Job, a framework for making big career decisions. How I use AI when blogging and writing.

Books 86

Books ChatGPT Reporting Tools Research Software 86

ProductPlan

MARCH 23, 2022

It uses all the product management muscles: internal collaboration and building alignment, market analysis, customer research, technical feasibility, marrying tactics with business goals and strategy, etc. Finding a framework. Product teams have dozens and dozens of choices when selecting a prioritization framework.

Data Visualization 52

Data Visualization Reporting Tools Framework Customer Experience 52

The Product Coalition

FEBRUARY 12, 2024

I worked in healthcare technology at the time. Prioritization is the most important exercise a product team can take when it comes to a roadmap. Pull your data, research, and slides into a story. What research and testing led us to believe these are the right outcomes and features to target for this release?

Technical Review 117

Technical Review User Testing Product Research Customer Feedback 117