Product Talk

AUGUST 18, 2021

Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.

Product Research 295

Product Research Research Software User Testing User Friction 295

The Product Coalition

FEBRUARY 23, 2024

The title “product manager” is often misapplied within the technology sector, leading to a disconnect between role expectations and actual responsibilities. I am not in favor of assigning home exercises. This involves evaluating existing solutions and identifying the unique pain point we aim to alleviate.

Data Visualization 125

Data Visualization Analytic Tools Research Software Feedback Software 125

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 200

Product Research User Testing Customer Experience Research Software 200

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75

Userpilot

NOVEMBER 20, 2023

Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. What is the difference between the unweighted and weighted scoring framework?

Product Research 105

Product Research User Testing Customer Experience Research Software 105

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. We’ll also make sure to look at the best tools for the job.

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? UX research is a key ingredient and UX metrics are the solution.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Many companies think they know what users or customers care about. Why does this happen?

User Testing 134

User Testing Product Research Research Software Customer Experience 134

The Product HQ

MAY 10, 2024

Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. AI product management professionals help businesses profit from these markets by overseeing the planning, development, and success of AI products and innovative solutions.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

UX Planet

DECEMBER 15, 2023

It is now being used in UX design to create engaging experiences that echo with users long after they have left the interface. Storytelling in UX design is the art of using stories to create empathy with users and guide them through their digital journey with meaning and purpose.

UX 94

UX Research Software Customer Experience Product Research 94

The Product Coalition

AUGUST 4, 2021

Product Discovery is an exercise in working out whether there are customers that want the product (or feature) you’re working on and that you can deliver a solution to them. It has been constructed and back tested against the many discoveries we’ve run at Terem. do our customers and users want it?

Product Research 162

Product Research User Testing Research Software Customer Experience 162

The Product Coalition

JUNE 11, 2022

Yet we continue to think our customers won’t mind changing to use our products. They hand the contract off to the customer success team before the ink dries. Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). with user research to test our hypothesis.

Customer Experience 139

Customer Experience User Testing Data Visualization Analytic Tools 139

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Marty Cagan. Key learnings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken I worked in healthcare technology at the time. What outcome did it achieve for the user and the customer?” So, if you are in that situation, demand coaching and productive feedback. Are the needs of the user clearly articulated? Ken Blanchard. That never works.

Technical Review 114

Technical Review User Testing Product Research Customer Feedback 114

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. A big thank-you to Dan Shipper and Dennis Yang for providing feedback on this post. But you’re wrong.

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

The Product Coalition

APRIL 22, 2021

On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all The people who have been through it, however painful, have given me positive feedback, so I share this with the world in the hope it helps others trying to hire great people.

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Management 128

Atomic Spin PM

AUGUST 1, 2019

These days, most companies are expected to have some sort of digital or connected solution. Even industries that have been paper-based or seem removed from connected solutions are feeling pressure. Their executives may think they need a solution, but what should it be? And how do you determine if software is the right solution?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Atomic Spin PM

AUGUST 1, 2019

These days, most companies are expected to have some sort of digital or connected solution. Even industries that have been paper-based or seem removed from connected solutions are feeling pressure. Their executives may think they need a solution, but what should it be? And how do you determine if software is the right solution?

Research Software 52

Research Software User Testing Customer Experience Weak Development Team 52

Userpilot

APRIL 10, 2021

Customer segmentation is a classic marketing concept for good reason. There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. The larger your SaaS empire becomes, the more likely this is to be the case. Source: me.me.

Analytic Tools 98

Analytic Tools Customer Experience Research Software User Testing 98

ProductPlan

JUNE 7, 2022

It is a very meta experience to build the ProductPlan platform as a go-to central hub for everything product management-related. As we help our customers overcome challenges, we’re using the same product we deliver to customers to overcome our own challenges. And what better way to do that than a customer-facing roadmap?

User Testing 73

User Testing Vision Customer Feedback Roadmap 73

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? But you don’t have to start from scratch when it comes to testing content and microcopy. We, at UX studio , collected three methods that provide more insights than general AB testing. What are the limitations of A/B testing? What three methods test UX copy better?

User Testing 110

User Testing Product Research Testing UX 110

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

The Product Coalition

SEPTEMBER 4, 2020

How to conduct Usability Testing [Back to?—?Product It is a highly structured innovation cycle where teams answer specific questions by keeping the user at the center. Example: App prototype, Video to test new offering, etc. You should also prepare an insight report on current solutions and competing products.

Research Software 88

Research Software Feedback Software Technical Review User Testing 88

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

The Product Coalition

MAY 19, 2022

And if you are becoming a product-centric organization, does that mean moving away from user-centricity? Being product-centric means you are inherently both user and buyer-centric. In a product-centric organization, you would start with the buyer and user segments and their current/future needs. Absolutely not.

User Testing 117

User Testing Product Research Leadership Customer Experience 117

Mind the Product

JUNE 26, 2017

Doing this allows you to have high-level conversations over the direction of the user’s journey, rather than get distracted by specific visuals or wording. An example of this would be using paper and pen, and uploading photos to a tool like Invision. What should users see if they already have an account? Which ones?

User Testing 160

User Testing Customer Feedback Customer Experience Research Software 160

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Consumer expectations of real-time interactions online are exposing some real human limitations.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Department of Product

OCTOBER 23, 2022

Since product development is often a blank canvas (particularly in startups) the sheer number of possible scenarios and opportunities you might want to explore can be overwhelming: Should we build a mobile app or not? Yes, we’re B2B but are we targeting small businesses or enterprise? What colour should our homepage CTA buttons be?

Research Software 52

Research Software Product Research Product Management Product Manager 52

Modus Create

APRIL 30, 2020

Software development projects require a maker mindset and comprehensive planning to be successful. Successful projects start with everyone understanding the goals, processes, general requirements, and technologies. Many executives have experience and opinions about avoiding failing software projects.

Research Software 81

Research Software Product Research User Testing Workshop 81

UX Planet

FEBRUARY 25, 2024

I’m an online course hoarder, and while I took a lot of advanced design courses in the past, I’m always ready to learn some new tricks and tips from beginner-level courses (and naturally, there are always new tools and features to learn). Now this epic course by Vitaly Friedman provides you with a great shortcut.

UX 91

UX User Testing Customer Experience Banking 91

ProductPlan

MARCH 1, 2023

Product Planning is researching, making decisions, and taking action to develop a successful product. Product management teams will have their cadence and frameworks for planning, but typically it consists of some version of annual combined with quarterly planning. What is Product Planning?

Research Software 52

Research Software Feedback Software Weak Development Team User Testing 52

UX Studio

AUGUST 1, 2017

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? UX metrics are the solution. The ideas were tested and researched in a pleasant way. Yes, but… what happens next?

Customer Experience 81

Customer Experience User Experience User Testing Analytic Tools 81

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. How price-sensitive are customers for this type of product?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Bain Public

AUGUST 22, 2022

Client Contribution & Handling Manage the development of high-quality client deliverables, playing a key role in deploying SOAP TM framework to deliver client product roadmaps. We help middle market companies and scrappy startups create new value with design- and technology-based products and strategies. Company Description.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Mind the Product

MAY 21, 2019

The command-and-control system most companies still cling to is, in fact, disempowering. If teams can do that they have a chance at meeting their customers’ changing needs and generating a return on investment for the business. If these engineers keep to their budget, they are free to operate as they see fit.

Research Software 180

Research Software CTO Coach User Testing Product Research 180

UX Studio

MAY 2, 2018

Then, I wonder: how to be more creative in a UX setting, while still putting the user first? Jakob’s law reads: “Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know. Design for patterns to which users are accustomed.”

Weak Development Team 80

Weak Development Team Research Software UX User Testing 80