Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. And a Closed Feedback Loop is when you follow up with the customers and show them how their opinions impact your business decisions. How to Create a Closed Feedback Loop?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Userpilot

JANUARY 20, 2024

Next, conduct further research, run experiments , and dig deeper into issues to validate or refute the hypotheses. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Finally, implement the solutions and monitor their impact. Heatmap analysis in Userpilot.

Feedback Software 102

Feedback Software Analytic Tools Research Software User Testing 102

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? In structure by segments , product teams group customers according to predefined attributes and each team is responsible for developing the product to satisfy their unique needs. Userpilot is a growth platform with advanced feedback and analytics functionality.

Analytic Tools 80

Analytic Tools Feedback Software Research Software Product Research 80

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Run continuous market research, discovery, and/or user research to better understand how to solve problems. Platform Product Manager.

Research Software 90

Research Software Analytic Tools Feedback Software Product Research 90

Userpilot

DECEMBER 12, 2023

A specialty roadmap focuses exclusively on one area, for example, UX design or research , but across multiple products. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. There are several reasons why your SaaS product needs a UX map.

Roadmap 88

Roadmap Customer Experience UX Product Research 88

Ask Benny

JANUARY 25, 2020

A research by Standish Group claims over 64% of developed features are never or rarely used. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results). The statistics are very sad.

Feedback Software 78

Feedback Software Reporting Tools Research Software Product Research 78

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Firstly, it boosts the velocity of data and research-driven decision-making. Continuous experiments help shorten the feedback loop and drive success. Let's get right into it!

User Testing 91

User Testing Product Research Customer Experience Onboarding KPIs 91

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch. Strategic Product Management Activities and Tips.

Product Research 85

Product Research User Testing Customer Feedback Research Software 85

Ask Benny

FEBRUARY 26, 2019

A research by Standish Group claims over 64% of developed features are never or rarely used. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results). The statistics are very sad.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Ask Benny

JULY 16, 2018

A research by Standish Group claims over 64% of developed features are never or rarely used. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results ). The statistics are very sad.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Product Talk

APRIL 11, 2018

They spend months doing research without shipping any code. From there, we need to discover what solution will best address the target opportunity we chose. Discovering solutions. Just like we don’t discover first and then deliver next, we also don’t discover opportunities and then discover solutions. This is equally bad.

Product Research 172

Product Research Customer Experience Software Review Feedback Software 172

The Product Coalition

JULY 17, 2018

A research by Standish Group claims over 64% of developed features are never or rarely used. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results ). The statistics are very sad.

Feedback Software 60

Feedback Software Reporting Tools Research Software Product Research 60

Userpilot

JULY 9, 2023

Start improving user experience and usability with user research. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research.

User Testing 73

User Testing Product Research Customer Experience User Experience 73

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Tracking product usage and customer behavior in-app help identify product friction and the negative emotions it causes.

User Testing 87

User Testing Product Research Customer Feedback Customer Experience 87

The Product Coalition

FEBRUARY 3, 2022

otherwise, there’s no point entering a “market” where users are delighted with existing solutions. The product-market fit measures how well your product (top 3 layers) satisfy the market (bottom two layers) with relation to other solutions available on the market. Determine Your Target Customer We start with defining our target group.

User Testing 138

User Testing Product Research Product Marketing Customer Experience 138

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. You may be an entrepreneur creating SaaS platforms or a product manager for an enterprise. The data backs it up. Author: Sachin Rekhi.

Article 82

Article Feedback Software Research Software User Testing 82

Mind the Product

JUNE 13, 2019

Next I needed to research and understand the lay of the land. We have internal off-the-shelf customisable products like our HR system and case management system. And we build and manage externally-facing products like our bespoke local support look-up tool and our online forum. There are A LOT. It is a huge task.

Product Research 142

Product Research User Testing Feedback Software Research Software 142

Usersnap

JUNE 8, 2020

Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. 18 giveaways provided by the speakers were drawn to lucky winners, and exclusive perks for UX and CX tools were given out. Customers are evolving, and so should your CX practices.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Indicative

JUNE 1, 2020

The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making. Indicative’s customer journey tools help you visualize a variety of conversion paths. We can also see that Group B performs better whether or not chat is connected.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types. The research team led by George Loewenstein studied two types of emotions that create anxiety: 1) anticipatory, and 2) anticipated emotions. (We

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Agile Velocity

MAY 20, 2020

So, an alternate definition for creating balance at the top might be to gain an understanding of complexity, by applying the Cynefin Framework 2 or a Volatility – Uncertainty – Complexity – Ambiguity (VUCA) filter, as the foundation for decision making to enable agility wherever it is needed.

Agile 79

Agile Feedback Software Data Visualization Research Software 79

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Data Visualization 81

Data Visualization Research Software Feedback Software Analytic Tools 81

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Agile Velocity

SEPTEMBER 17, 2020

For those who are not familiar with OKRs, they are a helpful goal-setting tool particularly for initiatives or efforts like an Agile transformation. Tactics you might consider offering your leaders: Apply a credible outcomes-based Agile transformation framework. Customer and stakeholder feedback loops are shortened.

Agile 119

Agile Customer Experience Leadership Feedback Software 119

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. Additional information is never a bad thing at this point.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

DISQO

OCTOBER 3, 2019

For three days, the conference was buzzing with an all-star lineup of product managers, leaders, and luminaries from over 30 countries discussing the latest methods, tools, and frameworks to build, launch, and scale software products. Bob Moesta, CEO of The ReWired Group, piggybacked on the concept of testing pitfalls.

Product Research 40

Product Research User Testing Data Visualization Product Management 40

DISQO

OCTOBER 3, 2019

For three days, the conference was buzzing with an all-star lineup of product managers, leaders, and luminaries from over 30 countries discussing the latest methods, tools, and frameworks to build, launch, and scale software products. Bob Moesta, CEO of The ReWired Group, piggybacked on the concept of testing pitfalls.

Product Research 40

Product Research User Testing Data Visualization Product Management 40

Agile Velocity

JUNE 6, 2018

However, it’s not always clear who will be filling those roles as an organization begins using its chosen framework. Organizations are already fully staffed to their current way of developing software, and it stands to reason that most of the folks who will be working in the new paradigm will be transitioning from an old role to a new one.

Agile 40

Agile Reporting Tools Product Research Research Software 40

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The product solution : Describe how your product addresses the problem identified. What positions yours as a better solution? The Value vs. Effort framework. What is a data product roadmap? How do you build one?

Data Visualization 89

Data Visualization Feedback Software Research Software User Testing 89

DISQO

JULY 10, 2019

Staying up-to-date on evolving technology and the latest consumer preferences is one of the most important elements of a product manager’s role. The leader of the Silicon Valley Product Group explores the creative process that inspiring products go through, from validation to feasibility. By Marty Cagan. By Jake Knapp .

Books 40

Books Product Research User Testing Product Management 40

DISQO

JULY 10, 2019

Staying up-to-date on evolving technology and the latest consumer preferences is one of the most important elements of a product manager’s role. The leader of the Silicon Valley Product Group explores the creative process that inspiring products go through, from validation to feasibility. By Marty Cagan. By Jake Knapp .

Books 40

Books Product Research User Testing Product Management 40

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? The product market fit framework is a strategy that helps achieve and maintain the PMF. Before you start building, validate the problem you’re solving and potential solutions with experimentation and testing. Want to easily collect feedback in-app and measure product market fit?

User Testing 59

User Testing Product Research Feedback Software Framework 59

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40