Johanna Rothman

NOVEMBER 9, 2023

Strategy and Product Feedback Loops Many of my middle-management and senior leadership clients want certainty about future work. That's one of the reasons they create huge backlogs and long roadmaps. Yet, even those backlogs and roadmaps don't offer certainty. All I can do is use the various feedback loops in my business.

Agile 95

Agile Product Research Feedback Loop Consulting 95

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Johanna Rothman

JUNE 17, 2022

In Part 1 , I said that product roadmaps are not like car roadmaps. But even car roadmaps showed places of interest—options—for the driver and passengers. Too often, I see very predictable roadmaps for managers. Predictability vs. Option Discussion for Roadmaps. More on that later in this post.).

Roadmap 94

Roadmap Product Research Feedback Software Customer Experience 94

Alchemer Mobile

APRIL 21, 2022

While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve. In 2021, there was correlation between interaction rates and retention rates. Mobile survey benchmarks.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Johanna Rothman

MAY 11, 2022

However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. The shorter the feedback loops, the easier it is to use what we finished to make a new decision about the next bit of work at all levels. Short Feedback Loops Can Create More Decision Points.

Product Research 96

Product Research Feedback Loop Strategy User Testing 96

Usersnap

APRIL 28, 2020

to easily find and view relevant information. Labels, a basic to manage customer feedback. Categorizing feedback is essential for trend analysis. By understanding how often certain types of feedback appear will help you decide what to prioritize in your product roadmap. Reply to customers by email.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Gainsight

JUNE 21, 2022

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important? Building a product roadmap is one thing.

Data Visualization 52

Data Visualization Analytic Tools Roadmap Onboarding KPIs 52

Userpilot

JUNE 10, 2022

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. In this article, we’re going to look at some great examples of public product roadmaps, draw out key lessons to apply to your own roadmap, and explore some of the best tools available for building one.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Johanna Rothman

NOVEMBER 27, 2023

I wrote it because I'm concerned about what I see in too many supposedly agile teams: Crazy-long backlogs and roadmaps. See Manage Unplanned Feedback Loops to Reduce Risks and Create Successful Products.) Worse, even though I wrote all the lifecycle posts , too few people took advantage of the information there.

Customer Experience 84

Customer Experience Agile Product Research Feedback Loop 84

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. The more consumers you hear from, the more holistic your feedback will be.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

OCTOBER 13, 2022

Close the feedback loop by acknowledging your users’ feature requests. Slack uses a survey feedback form asking two questions. Postify incentivizes customer insights collection to get more feedback. Product roadmap – Share plans for your product with people, including features you will add soon.

Feedback Software 96

Feedback Software Customer Feedback User Testing Product Research 96

The Basics of Product Management

JUNE 21, 2020

These two questions form the basis of any good product roadmap. Learn how to create the best product roadmap. Learning how to build a product roadmap is a key requirement to break into product management. The ability to prepare a great roadmap is one of the must have skills for any Product Manager. Roadmap Guidelines.

Definition 59

Definition Roadmap Product Research User Testing 59

The Product Coalition

JANUARY 27, 2024

But it is something, and that area will 100% successfully influence your Roadmap” Andre Albuquerque post in Linkedin Understanding the nuances of this strategic face-off is crucial for product teams. In both cases, there should be a proper high-level product vision and a product roadmap. Every company has an area that “leads”.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Mixpanel

JUNE 3, 2019

Lemonade uses Mixpanel to identify trends, understand what’s happening, set goals, take action, and build a feedback loop that powers more discovery and improvements. Lemonade has never built a product roadmap, but they have nurtured processes that incentivize employees to use data daily.

Data Visualization 70

Data Visualization Analytic Tools Information Feedback Software 70

Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Gradual increments in progress trigger a positive feedback loop, motivating users to complete subsequent steps.

Customer Experience 93

Customer Experience Customer Feedback User Testing Systems Review 93

Mixpanel

OCTOBER 10, 2019

As a result, we are able to collect more customer feedback and build a better product. Below, I’ll outline the Mixpanel approach to product gaps and how you can use it to inform your product roadmap. Product gaps inform our roadmap. Discovering a product gap. Analysis and prioritization.

User Testing 102

User Testing Customer Feedback Feedback Software Reporting Tools 102

UserVoice

APRIL 4, 2017

To keep it simple, we’ve organized our list along a set of broad objectives that product managers must inevitably negotiate: Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. Product Roadmap Visualization Tools for Product Managers. Want to learn more?

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286

Userpilot

FEBRUARY 13, 2024

ProductPlan and Chameleon’s training empowers product leaders to prioritize features and develop a more strategic product roadmap. Focusing on customer-centric decisions and feedback mechanisms, it aims to boost market performance and address customer issues more efficiently.

Webinar 99

Webinar Data Visualization Analytic Tools Feedback Software 99

Alchemer Mobile

JUNE 14, 2022

However, the need is greater than ever for a tool that gives companies the information they need to understand and act on both. NPS+ is a simple solution that helps our customers get more actionable and meaningful feedback from their NPS surveys. 5: Close the loop. Most responses are not in real time.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Agile Velocity

SEPTEMBER 12, 2023

Open communication channels help propagate information to those who can benefit from it and minimize “whisper down the lane.” Encourage a Feedback-driven Culture: Regular feedback loops, both within and across teams, can provide early insights into potential problems and solutions.

Agile 80

Agile Feedback Software Product Research Strategy 80

Userpilot

DECEMBER 13, 2023

The plan, often depicted in a UX roadmap, outlines the work necessary to achieve the goals. The strategy should also have information about the UX team, processes, and guidelines. Include the desired outcomes in the roadmap along with who will realize them and roughly when. Don’t have a UX roadmap yet?

Research Software 86

Research Software Analytic Tools Feedback Software User Testing 86

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. It’s cyclical.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

ProductPlan

AUGUST 10, 2023

A clear product vision Every business and product needs a vision to guide everything that follows, from strategy to staffing to roadmaps. Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Intercom, Inc.

JUNE 20, 2018

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. Trial and error: adding sales input to the product roadmap. Building a positive feedback loop.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Mixpanel

JUNE 3, 2019

Lemonade uses Mixpanel to identify trends, understand what’s happening, set goals, take action, and build a feedback loop that powers more discovery and improvements. Lemonade has never built a product roadmap, but they have nurtured processes that incentivize employees to use data daily.

Data Visualization 40

Data Visualization Information Analytic Tools Feedback Software 40

Revulytics

AUGUST 29, 2017

But leveraging data to inform these decisions takes the guesswork out of product management , and can help all stakeholders confidently execute decisions that will benefit the base long term. For more information on how customers are leveraging software usage analytics, check out more software usage analytics use cases.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

ProductPlan

JUNE 11, 2019

An outcome-based roadmap sounds like a good idea. Instead of a long list of context-free features and enhancements the roadmap is constructed to accomplish specific goals critical to the success of the business. The Problem With Outcome-Based Roadmaps. But it is greatly diminished when folks are betting on unrealistic results.

Roadmap 79

Roadmap Weak Development Team User Testing Product Research 79

Gainsight

AUGUST 4, 2022

Build a data-driven roadmap based on customers’ behavior. Determining your product roadmap requires balancing the needs of several, often conflicting, stakeholders. In the case of Instagram, we can assume the overwhelming popularity of TikTok influenced their roadmap decisions.

Customer Experience 64

Customer Experience Product Research User Testing Customer Feedback 64

Alchemer Mobile

DECEMBER 21, 2022

Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Three retargeting methods to boost customer engagement 1.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

ProductPlan

NOVEMBER 23, 2021

A deep understanding of the programming languages, APIs, databases, software, and information architecture used to build and run a product isn’t essential to the job in most cases. Second, it shortens the feedback loop. The data measures success to prioritize the contents of the product roadmap. Information Architecture.

Analytic Tools 94

Analytic Tools User Testing Product Research Feedback Software 94

ProductPlan

FEBRUARY 3, 2022

Analyzing data to help product management make better-informed decisions. Managing tools (for roadmapping, prototyping, etc.) Strengthen Product Feedback Loop. A prod ops team directly impacts the product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Step 5: Follow up and close the feedback loop Well done!

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Feedback 85

Userpilot

JULY 30, 2021

It can seem a little nebulous if you don’t have the right information. A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 84

User Testing Customer Feedback Feedback Software Product Research 84

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Points out the value of using customer feedback data to fuel priorities. What is Product and Feature Prioritization?

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52