Johanna Rothman

JULY 25, 2018

I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The shorter the feedback loop, the faster and more often we can learn. Here are more “ how little ” questions: How little can you plan to create a small feedback loop?

Product Research 41

Product Research Feedback Loop User Testing Customer Feedback 41

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. Feedback Should Drive Your Product Roadmap. The best way to give your customers a positive experience? BUILD A TWO-WAY FEEDBACK LOOP. Communication.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

UX Planet

FEBRUARY 10, 2024

Jay Forrester, an MIT engineer, applied these ideas to understand social and management systems. Feedback loops: a system’s outputs affect its inputs, creating loops. Systems Thinking brings a broader approach to UX research, positioning product use within a more complex ecosystem and considering its interdependencies.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Alchemer Mobile

OCTOBER 7, 2021

. “Having a way to speak to the people who are just massive fans really helps us on how we continue to build on that positive behavior and positive experience. It’s been really, really helpful to have an easily managed tool. We are really big fans.” – Ginny Holmes, Senior Manager of Digital Products.

Product Research 246

Product Research Feedback Software Feedback Loop User Testing 246

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Yet, it remains a domain rich in depth and diverse verticals.

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Feedback Software Analytic Tools Onboarding KPIs B2B 129

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. Even if the customer does not currently have feedback, proactively prompting before or after key events keeps your internal feedback loop top-of-mind with customers.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Usersnap

JUNE 24, 2022

Positive review response examples provide proof to the entire audience that your business is reliable. It’s vital customer feedback you need to validate that what your business is doing is on the right track! This leads to the positive reviewers feeling a bit neglected. How To Respond To Positive, Negative, and Neutral Reviews?

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

MARCH 29, 2023

Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 89

Product Research User Testing Customer Feedback Feedback Software 89

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 82

User Testing Customer Feedback Feedback Software Product Research 82

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Then you probably receive feature requests and feedback there.

Feedback Software 130

Feedback Software User Testing Customer Feedback Research Software 130

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

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Feedback Software Research Software Analytic Tools User Testing 93

Alchemer Mobile

MARCH 31, 2022

The regular cadence of asking for and receiving consumer feedback allows brands to create continuous feedback loops and offer better in-app experiences over time. We know that people will not have positive brand experiences all the time.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. And the best way to give your customers a positive experience ? Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Are you ready to dig in?

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Product Research User Testing Customer Feedback Research Software 87

The Product Coalition

APRIL 24, 2023

By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. Product managers usually choose a tool or piece of software to act as a repository, but really a repository is anywhere you keep feedback — even if it’s on paper in a drawer.

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Feedback Software Analytic Tools User Testing Customer Feedback 102

The Product Manager Coach Blog

JANUARY 23, 2024

You’ve just landed a new product manager role, and the mix of excitement and nerves is palpable. Starting a new product manager job is not just about a change in your job title; it’s a defining moment in your professional journey. It’s natural to aspire to make an immediate impact, but remember, patience is key.

Product Research 52

Product Research Product Management Product Manager Feedback Loop 52

Alchemer Mobile

DECEMBER 21, 2022

In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product Coalition

AUGUST 3, 2023

Here’s an example template for crafting an effective vision statement: “To [solve a problem] for [target users] by providing [unique value proposition] , leading to [positive impact or transformation] within [timeframe].” The Impact: Articulate the positive outcomes your product will bring to users or the market.

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Vision Product Research User Testing Roadmap 123

Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users.

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Feedback Software Analytic Tools Research Software Reporting Tools 86

Userpilot

SEPTEMBER 3, 2022

Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Userpilot, Usersnap, and Qualaroo are the 3 best customer feedback analysis tools. What is a customer feedback analysis?

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Feedback Software Customer Feedback User Testing Data Visualization 92

The Product Coalition

JANUARY 25, 2024

We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Dialogue management : Dialogue management is the heart of a transactional chatbot. Action generation : Once the dialogue manager decides on the next action, it generates an action for the chatbot.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. My seven-year-old son has the gift of positioning, a trait he comes by honestly as his mother is a sales professional. Time is money, and I have yet to meet a product manager who asks for another meeting. Do you start with a “No”?

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Feedback Software User Testing Customer Feedback Product Research 97

Agile Velocity

SEPTEMBER 12, 2023

Ensuring everyone, from the top-level management to the newest hire, understands and embraces the Agile mindset is challenging, especially when teams are dispersed. Change Management: Managing change, especially at a larger scale, can be complex in a hybrid environment due to the varied pace of adaptation among teams.

Agile 80

Agile Feedback Software Product Research Strategy 80

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. And luckily product managers don’t need to start from scratch! As soon as a system is understood, we can try to change or improve it.

Analytic Tools 169

Analytic Tools Feedback Software Systems Review Data Visualization 169

Userpilot

AUGUST 29, 2022

These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Act on the data collected through sentiment analysis and close the customer feedback loop by solving the problems. It can be positive, negative, or neutral. Do they view your brand positively or negatively?

Feedback Software 83

Feedback Software Customer Experience Customer Feedback Product Research 83

Alchemer Mobile

AUGUST 26, 2021

To learn more about how to tie cross-experience feedback to a central, consumer-focused point, we’d love to chat ! While it can be easy to assume customer feedback is owned solely by product managers, in reality, it impacts your entire organization. Once a customer does provide feedback, let them know that it’s valued!

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Coalition

MARCH 28, 2021

In the parlance of Product Management, TikTok is an ecosystem of Content Creators ( referred to as ‘supply’ ) and consumers ( referred to as ‘demand’ ) looking for entertainment. In contrast, TikTok is positioned as a destination for short, unserious, light-hearted videos. Thus the latter is far more inviting to the masses.

User Testing 180

User Testing Feedback Software Entertainment Product Research 180

Userpilot

SEPTEMBER 12, 2022

Drive positive WOM. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Provide a positive experience even when things don’t go as planned. That’s why collecting feedback is useless if you don’t close the feedback loop.

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Feedback Software Analytic Tools Customer Experience User Testing 94

Intercom, Inc.

MARCH 16, 2021

Below, we share the latest and greatest proactive support strategies – including how to automatically identify recurring customer issues, preemptively resolve customer queries with targeted messages, and ultimately, position support as a core value driver for your business. Create a customer feedback loop.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Sachin Rekhi

JUNE 25, 2017

I'm often asked what's the best way for a new product manager to learn the fundamentals of the role or for an experienced product manager to continue to master their craft. I've organized this collection into several sections, starting with product management 101.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Userpilot

NOVEMBER 27, 2023

Close the feedback loop so customers know their opinions matter. The churn rate shows how many customers your company lost during a period, while the retention rate shows how many customers it managed to keep. Understand churn with customer satisfaction surveys Customer feedback is vital to help grow retention rates.

Product Research 77

Product Research Data Visualization Feedback Software Analytic Tools 77

Intercom, Inc.

JUNE 20, 2018

Making requests for things like “user permissions” left it up to our product managers to guess what we meant: While we wanted to deliver value to our upmarket customers, we were actually underplaying our hand. Building a positive feedback loop. But in doing that, our suggestions became far too broad.

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Feedback Software Product Research User Testing Feedback Loop 199

Userpilot

MAY 23, 2023

Hence, AI customer experience uses artificial intelligence to create memorable and positive experiences they will love. The benefits of using AI technology to improve the customer experience As a busy product manager, you might be thinking about more traditional ways of enhancing the customer experience.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Customer Experience 82

Userpilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. The product manager is responsible for developing the feature rollout plan, which includes information about the goals , metrics , key actions, responsible team members, and milestones. We also share some best practices.

Product Research 93

Product Research Onboarding KPIs User Testing Feedback Software 93

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. At first, this feedback gutted me. But it still felt like I was flying blind.

Product Research 262

Product Research Books User Testing Feedback Software 262

Userpilot

SEPTEMBER 14, 2022

In this article, we included the best tips and advice for product marketing managers (PMMs) on how to launch a product, along with various tips that can help your process go smoothly. Both Product Marketing and Product Management teams need to work together. Write a positioning statement- how is your product different?

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Product Research Feedback Software Research Software Product Marketing 82