article thumbnail

Systems Thinking and its Relevance to Strategic Planning in UX Research

UX Planet

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

article thumbnail

Sprint Review – Make it Much More Than a Demo…

Agile Velocity

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. Creating Feedback Loops. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How To Create A Powerful Product Experimentation System?

The Product Coalition

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Allocate time regularly- The only way to get enough ideas to run a high velocity testing system is to set aside time for it. The right data and experimentation tools.

article thumbnail

How customer expectations are rising – and what to do about it

Intercom, Inc.

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Does it meet my expectations and needs?

article thumbnail

Build Team Resilience Summary (Part 4)

Johanna Rothman

If you're like many of the teams I meet, you've sort of got a handle on things. That's brittleness in the system. They don't need standups or status meetings. Shorten Feedback Loops. Next, I suggested that the team find ways to shorten their feedback loops , in Part 2. You can release.

article thumbnail

Customer Sentiment in SaaS: How to Measure and Improve

Userpilot

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). For instance, if customers frequently complain about long wait times for customer service, that’s your clue to invest in better training for support staff or implement more efficient systems. Customer review on G2.

article thumbnail

How WIP Insights Allow Us to Revisit Brooks’ Law About Adding People to a Team

Johanna Rothman

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. That's why there's feedback.