Mixpanel

JUNE 10, 2020

On the NerdWallet team, we go beyond a binary “pass / fail” grade on demo days with Engineering, Product and Design. We also host voluntary “turkey” demos where members of our team can share experiments that failed and what they learned from them. These turkey demos have surfaced key learnings for our team. Boy, were we wrong.

User Testing 75

User Testing Weak Development Team Product Research Customer Feedback 75

Agile Velocity

MAY 3, 2024

Agile implementation typically focuses on team-level adoption of Agile practices, emphasizing principles such as self-organization, cross-functional collaboration, and incremental delivery. Focus Only on Team Level Agile Transformation initiatives sometimes focus exclusively on individual teams, neglecting the broader organizational context.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. It helps you find product-market fit and gives your team direction. This is a high-level document to give your team direction. If you want to learn more, keep reading.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

MARCH 31, 2023

TL;DR Customer experience surveys allow businesses to collect valuable customer feedback and assess the customer’s experience with a product or service. Customer satisfaction surveys help you understand whether you’re meeting customer expectations, provide valuable product data, and improve retention and loyalty. onboarding).

Product Research 85

Product Research Customer Experience User Testing Customer Feedback 85

Johanna Rothman

OCTOBER 10, 2023

When I saw the McKinsey report on “developer productivity,” I shuddered. First, that makes no sense in a collaborative team. Second, there's no way to measure such a thing as developer productivity, despite what McKinsey says. I'm not linking to the report, because the advice is so bad.)

Consulting 84

Consulting Product Research Weak Development Team Feedback Loop 84

Userpilot

SEPTEMBER 11, 2023

Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Ideas from feature request surveys for developing product roadmap. You should analyze customer feedback to learn about your customers’ issues, needs, and wants. Product announcement in Userpilot.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. For me it is crucial to be part of the roadmap creation when developing the UX strategy. But how can you get research into this early stage?

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Customer profile example in Userpilot.

Data Visualization 96

Data Visualization User Testing Customer Experience Customer Feedback 96

Userpilot

NOVEMBER 10, 2022

Understanding pain points helps you avoid customer dissatisfaction , make product improvements that meet customer needs , and help you align your marketing strategy better. Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer.

User Friction 85

User Friction Customer Experience User Testing Product Research 85

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Customer Interviews Help Us Understand Our Customers’ Goals, Context, and Unmet Needs I recommend product teams interview customers at least weekly.

User Testing 164

User Testing Customer Experience Customer Feedback User Friction 164

Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. How do you improve the weaknesses and optimize the strengths?

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Mind the Product

OCTOBER 29, 2018

At every level of our careers, we are faced with unsolicited, opinionated and sometimes outlandish product feedback from our internal teams. It’s all-too easy to discard this feedback as we focus on the initiatives already in play, the resources available, supporting data and the all-important roadmap and strategy.

Feedback Software 97

Feedback Software User Testing Customer Feedback Product Research 97

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. Ask for feedback and understand what needs to be improved.

Reporting Tools 96

Reporting Tools Feedback Software Customer Experience User Testing 96

Userpilot

OCTOBER 1, 2022

Common reasons for voluntary churn include a poor onboarding experience, the product doesn’t meet their needs, missing key features, or the price suddenly increases. For one, a bad onboarding experience can set their experience off on the wrong foot. Analyze the feedback and then act on the highest-priority issues.

Feedback Software 87

Feedback Software User Testing Product Research Customer Feedback 87

Userpilot

JANUARY 29, 2023

TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Developing features without validation results in bloated products and unnecessarily drives the cost of development up. Reverse impact mapping is for feature idea validation.

User Testing 91

User Testing Product Research Framework Feedback Software 91

ProductPlan

FEBRUARY 28, 2019

As a product team grows from one or two individual contributors to a larger, more diverse team, it takes some work to ensure everyone is set up for success. Different personalities, styles, and expectations can create inconsistent experiences for others when dealing with the product team. Empowered and autonomous.

Weak Development Team 69

Weak Development Team User Testing Onboarding KPIs Product Research 69

Userpilot

JULY 5, 2022

Incremental innovation gives you time to listen to user feedback. As a result, it helps you develop only the features that they need and avoid falling into the feature fallacy trap and creating the consumption gap. If your customer feedback shows your product is very different from what they need, don’t wait and pivot.

Feedback Software 93

Feedback Software Analytic Tools Research Software Product Research 93

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. It takes more than a blog post to fully explain all its components, CX best practices , and the roles that each team must take. For great CX, customer service teams that solve problems fast are a must. The feedback loop explained.

Feedback Software 91

Feedback Software Customer Experience User Testing Customer Feedback 91

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Research Software 84

Research Software Analytic Tools Feedback Software User Testing 84

The Product Coalition

NOVEMBER 7, 2019

The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. When setting up a new team, the person responsible for the technical implementation?—?the Working with a Software Vendor Outsourcing to a vendor means hiring a team for a specific task.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. Traditionally in many organizations, these decisions are made centrally by a change manager who conducts periodic change advisory board (CAB) meetings. But how do you control for safety at speed? But, who should be in charge? Actually, no.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Userpilot

MAY 30, 2023

This is vital because it means your product development /improvement efforts will be based on precise data, not assumptions. Here are some best practices to follow if you want to save time and maximize customer feedback. Replace long-form surveys with microsurveys Too many questions in one survey will result in bad-quality data.

User Testing 90

User Testing Product Research Customer Feedback Feedback Software 90

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Quality: The product or service meets the expectations of the market for usability, reliability.

Agile 100

Agile Data Visualization Product Research Feedback Software 100

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Quality: The product or service meets the expectations of the market for usability, reliability.

Agile 98

Agile Data Visualization Product Research Feedback Software 98

Userpilot

FEBRUARY 16, 2022

Customer satisfaction is a measure of how much a company’s products meet or exceed their customers’ expectations. Ensure you close the feedback loop by taking action on customer complaints or suggestions. Collect in-app feedback and improve customer satisfaction with Userpilot. What is customer satisfaction?

Customer Satisfaction 92

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 92

Userpilot

OCTOBER 25, 2022

Product differentiation and positioning are important aspects of strategic product management because they allow you to build a product that meets the needs of the right customers in the right market and stand out from the crowd. They tell the product management team what they need to achieve. What is strategic product management?

Product Research 87

Product Research User Testing Customer Feedback Research Software 87

Userpilot

SEPTEMBER 10, 2022

Best practices when launching UX surveys include using microsurveys to generate contextual feedback, eliminating bias from your survey questions, closing the customer feedback loop , and more. Customer service UX surveys are queries regarding the quality of help your customer support team provides.

Customer Feedback 83

Customer Feedback Product Research Feedback Software User Testing 83

Usersnap

MAY 19, 2022

Your team spent countless hours nailing down every detail. With Usersnap , you can personalize every aspect of your PMF surveys, and get higher response rates as well as more accurate/actionable feedback. Then, use integrations to trigger automations & workflows to close the customer feedback loop. is your budget?

User Testing 52

User Testing Product Research Customer Feedback Customer Experience 52

Intercom, Inc.

NOVEMBER 20, 2018

This will help ensure that any face to face meetings are focused on those most likely to have a need that the solution addresses. It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. What needs are you planning to meet through the app? Know your neighbors Explore your competitors’ apps , and public feedback to document their strengths and weaknesses. What are you trying to achieve?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

NOVEMBER 20, 2022

Digitize customer experience to meet customers where they are – online. You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. Collect customer feedback with CX surveys, and then act on that feedback to improve your product.

Customer Experience 87

Customer Experience User Testing Customer Feedback Embedded Analytics 87