Intercom, Inc.

DECEMBER 10, 2019

When you’re in the startup phase of a company, speed of shipping, and shipping uncomfortably early so you can learn what actually works, is essential for success. As a result, it’s much more difficult to prove that a change in one of those variables resulted in changes to the business metric without a very lengthy A/B test.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

JULY 17, 2023

Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. Userpilot is a growth platform with advanced feedback and analytics functionality. What is a product team structure?

Analytic Tools 80

Analytic Tools Feedback Software Research Software Product Research 80

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC.

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

Userpilot

DECEMBER 11, 2019

Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise). User testing (UserTesting, Userfeel).

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

The Product Coalition

OCTOBER 9, 2023

The second difficulty is that people often frame their needs as solutions. And due to the Einstellung effect , the chances are that the solution they request will be similar to existing solutions they have experienced , rather than the optimal solution for their situation.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Mind the Product

AUGUST 9, 2019

No one can be a product manager without being an optimist, but “optimistic” feedback loops can expose real product challenges. In the startup context, thinking big should be unconstrained and boundless. It is more fun to work with a designer, report a bug, or talk to customers. For solutions requirements?

Product Research 139

Product Research Product Management Product Manager Feedback Software 139

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets. You can read the full report here.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets. You can read the full report here.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

The Product Coalition

FEBRUARY 18, 2019

… And what that means for startups and innovators today [We were] just sentient puppets on God’s stage: indeed, our taskmaster was merciless, merciless, so long as our bruised feet could stagger forward on the road … so very brief and sore was life with us. Startups, though, are vaporous?—?they Lawrence (i.e.

Agile 61

Agile Product Research Data Visualization User Testing 61

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

Userpilot

JULY 20, 2021

I also worked with numerous tech startups and even built and run companies myself. In short, here are the things you should be checking for in a product audit: reported problems. reported ICP. sources of feedback. Reported problems. Reported Ideal Customer Profile (ICP). positioning. customer journey.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.

User Testing 40

User Testing Research Software Product Research Market Research 40

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

DISQO

MARCH 27, 2019

Bird, an electric scooter startup that launched in sunny Santa Monica in 2017 with just 10 scooters, has since gained “unicorn status” faster than any other startup before its time. We used Alpha to test these ideas with over 370 people who commute to work. Are e-scooters a viable solution for commuters?

Transportation 40

Transportation User Testing Product Research Marketing 40

DISQO

MARCH 27, 2019

Bird, an electric scooter startup that launched in sunny Santa Monica in 2017 with just 10 scooters, has since gained “unicorn status” faster than any other startup before its time. We used Alpha to test these ideas with over 370 people who commute to work. Are e-scooters a viable solution for commuters?

Transportation 40

Transportation User Testing Product Research Marketing 40

The Product Coalition

JULY 24, 2020

For example, if during the interviews a trend was realized that all of the participants are primarily researching about the security aspects of the product before making a purchasing decision, you should be incorporating that insight into your product in the relevant places, such as public-facing content, onboarding, reporting, and so on.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

DISQO

SEPTEMBER 16, 2019

She is currently the co-founder of Custom Reality Services , a virtual reality (VR) production company whose first two projects, Across the Line (2016) and Ashe ’68 (2019), premiered at the Sundance Film Festival. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

SEPTEMBER 16, 2019

She is currently the co-founder of Custom Reality Services , a virtual reality (VR) production company whose first two projects, Across the Line (2016) and Ashe ’68 (2019), premiered at the Sundance Film Festival. Keller is the recipient of the Silvertip PwC Entrepreneurship Award and Speech Technology’s Luminary Award.

Reporting Tools 40

Reporting Tools Product Research Research Software Feedback Software 40

DISQO

JUNE 15, 2015

For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. For Ries, who was at the time working on a startup, this was done most efficiently by building a product and iterating based on the feedback received. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

For example, we’ll often find that in surveys, consumers report that user reviews are unimportant in making purchasing decisions. For Ries, who was at the time working on a startup, this was done most efficiently by building a product and iterating based on the feedback received. appeared first on Feedback Loop.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. Let’s have feedback loops. Let’s test our assumptions. Can we get access to the right tools?

Product Research 237

Product Research User Testing ChatGPT Research Software 237

DISQO

SEPTEMBER 12, 2016

Panelists focused on four key areas when evaluating candidates: experience shipping, an emphasis on collaboration, customer-first perspective, and the absence of an obsession with product or technology. You’re executing on goals decided by someone else with no one reporting beneath you.” appeared first on Feedback Loop.

User Testing 40

User Testing Product Research Product Management Product Manager 40

DISQO

SEPTEMBER 12, 2016

Panelists focused on four key areas when evaluating candidates: experience shipping, an emphasis on collaboration, customer-first perspective, and the absence of an obsession with product or technology. You’re executing on goals decided by someone else with no one reporting beneath you.” appeared first on Feedback Loop.

User Testing 40

User Testing Product Research Product Management Product Manager 40

Usersnap

MAY 26, 2020

and in the past 20 years I was in the B2B industry, always surrounded by web technology. I love what you can do online and how technology shapes our world. Usersnap is a SaaS-company providing a versatile user feedback platform to gather feedback along the digital product life cycle. Let’s build a new product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. When people detect a bottleneck in the system, the operational cadence of the company starts slowing down.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

The Product Guy

MARCH 26, 2020

While startups need to move fast, getting everyone on board with the decisions that are being made is crucial to actually execute fast. Product teams are a multidisciplinary unit of people, usually none of the members being a direct report to one another (other than the team lead). Maybe a backlog item to be prioritised.

CTO Coach 162

CTO Coach Product Research CTO User Testing 162

Mixpanel

FEBRUARY 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of teams to fail. And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. ” Credit: The Lean Startup Playbook. In short, yes.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

The Product Coalition

FEBRUARY 2, 2019

Eric Reis’ The Lean Startup and Marty Cagan’s Inspired both come to mind. It’s the idea that motivates the “build, measure, learn” feedback loop and all its attendant techniques in Reis’ book. This paragraph appears next to one of those graphs that “shows” that technology adoption is accelerating.

Reporting Tools 60

Reporting Tools Product Research Feedback Software Startups 60

The Product Coalition

OCTOBER 4, 2019

Atari also elected to skip audience testing due to the time constraints, trusting instead that the popularity of the IP and a timely seasonal release would boost sales. Users also reported problems with the browser, so tweets linking to websites became either useless or frustrating. There were also a few design flaws.

User Testing 62

User Testing Product Research Product Management Product Manager 62

Intercom, Inc.

MAY 12, 2020

It’s hard at times to ensure that PMs and designers are getting that direct feedback loop with users , but it pays enormous dividends. And then two, design the right solution for them. Or I’m reading the research team’s report. Des: You’re sort of tuning a system in a sense.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Andrew Chen

NOVEMBER 1, 2018

Growing startups and evaluating startups share common skills. Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. 3) And finally, to prioritize and make decisions that impact the future.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Split

JULY 22, 2019

In enterprise IT, we look around and we see Amazon, we see LinkedIn we see Booking.com… we see these companies that do these amazing technical feats and we think, “Well, I don’t have the scale or I don’t have the team to build all that tooling to do the same things.”. It’s modern software.

Feedback Software 40

Feedback Software Analytic Tools Research Software Reporting Tools 40