Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. Even the research says so! Want to make customers feel heard?

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Research Software 94

Userpilot

MAY 16, 2023

According to a research study by Zendesk, 52% of customers will defect to competitors after having a single bad experience. In this article, we’ll guide you on how you can leverage customer experience analytics to grow your SaaS business. Userpilot , Hotjar, and Mixpanel are the top 3 experience analytics tools.

Analytic Tools 77

Analytic Tools Data Visualization Feedback Software Customer Experience 77

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). The first version of Buffer is a good software example of a MVP.

User Testing 125

User Testing Feedback Software Research Software Product Research 125

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

UserVoice

JULY 4, 2019

Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. Data Analysis and Visualization Tools for Product Management. Hello buy-in.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Repeated engagement in SaaS translates into customer stickiness and retention. How to measure customer loyalty.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Userpilot

NOVEMBER 10, 2022

A common customer pain point in SaaS is limited product functionality – it’s not enough to help the customer complete their jobs to be done. To address customer pain points, run in-app surveys to ask customers for direct feedback. State of SaaS Report Findings. Perform qualitative customer research.

User Friction 87

User Friction Customer Experience User Testing Product Research 87

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer focus is about researching and satisfying customer needs.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 87

Product Research User Testing Analytic Tools Data Visualization 87

DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. As unrelated as it may seem, the current state of cross-functional research feels a lot like buying wearable technology and using it to diagnose your health. This isn’t unique to the world of research.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

DISQO

OCTOBER 15, 2019

Technology has made it possible for endless data about our health to be captured at every (literal) step. As unrelated as it may seem, the current state of cross-functional research feels a lot like buying wearable technology and using it to diagnose your health. This isn’t unique to the world of research.

Research Software 40

Research Software Feedback Software Product Research User Testing 40

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. There is no universally ‘average’ churn rate.

Product Research 79

Product Research Data Visualization Feedback Software Analytic Tools 79

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? Difficult customers are customers who have become frustrated by your product or tool. Types of Customers in SaaS.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools Research Software 95

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. This requires targeted, in-depth user research. Make it easier in a clustered SaaS market. Killer features for niche markets.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Why is customer feedback important?

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Usersnap

SEPTEMBER 22, 2022

Since its launch, Typeform has been one of the most popular online form builder tools. However, as with any tool, there are always alternatives available to better suit your specific needs. As technology advances, new form builder tools are constantly emerging. So, if you need an alternative to Typeform, keep reading.

Feedback Software 52

Feedback Software Research Software User Testing Product Research 52

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. This gave me a great feedback loop to measure the efficacy of my content. Tweet This.

Product Research 261

Product Research Books User Testing Research Software 261

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a subset of user research. Usability testing vs. user research.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. It is a combination of processes and tools that helps startups create products and features that customers want.

Startups 124

Startups Feedback Software User Testing Product Research 124

UX Planet

FEBRUARY 2, 2024

Crude prototyping methods are fast and inexpensive to create and can be used as a great tool in initial ideation and brainstorming meetings. These can be built using prototyping tools and software like Marvel or Proto. Alternatively, simple versions can also be made using presentation software like PowerPoint or Keynote.

Healthcare 70

Healthcare User Testing Feedback Software Product Research 70

Usersnap

MAY 26, 2020

and in the past 20 years I was in the B2B industry, always surrounded by web technology. I love what you can do online and how technology shapes our world. Usersnap is a SaaS-company providing a versatile user feedback platform to gather feedback along the digital product life cycle. But do not worry.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To build an NPS program , follow this five-step process: Collect user sentiment data with in-app NPS surveys. And then trigger contextual in-app experiences that improve the CX for each cohort.

User Testing 93

User Testing Customer Experience Customer Feedback Feedback Software 93

Alchemer Mobile

JULY 2, 2019

Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas. Listen to your customers’ wants and needs, then build solutions to meet those desires.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

UX Planet

JANUARY 16, 2024

SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want. Lack of research skills: Conducting effective research requires specific skills and tools.

Branding 94

Branding User Testing Product Research Data Visualization 94

Userpilot

DECEMBER 21, 2022

If you don’t act on the positive and negative feedback that your customer success team collects then you’ll never be able to meet customer expectations through your VoC program. Many SaaS companies think that collecting customer feedback is the only goal of a VoC program. Boost revenue growth. Customer surveys.

User Testing 92

User Testing Data Visualization Customer Feedback Customer Experience 92

Gainsight

AUGUST 14, 2019

These are just some of the questions SaaS organizations find themselves asking. Data has always been the driving force behind SaaS growth. There’s a growing need to follow user progression in-app—it reveals actions and patterns that can affect everything from your product roadmap to revenue goals.

Onboarding KPIs 107

Onboarding KPIs Data Visualization Analytic Tools Research Software 107

Usersnap

JANUARY 12, 2022

They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. However, their (and all product team members’) superpowers and role in SaaS growth is invaluable! The best recipe for a winning solution is a coordinated, interdepartmental push to achieve success.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

Split

JUNE 9, 2023

Feature flags are tools commonly used in software development for controlling the visibility and functionality of certain application features. This adaptability extends not just to marketing messaging but also to the user experience on your digital platform, which is where feature flags come into play.

User Testing 52

User Testing Feedback Software Analytic Tools Reporting Tools 52

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. But how can you get research into this early stage? UX Designer / Researcher | adjust.com. “I Also, I think the roadmap should be defined by research too.

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Intercom, Inc.

JULY 14, 2020

In a recent study with over 600 support leaders, we found that smaller support teams (fewer than 100 agents) are less likely than larger teams (more than 100 agents) to say they can continue meeting accelerating customer expectations. . – Even teams that could offer real-time chat may not feel that it’s the right solution for them.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Userpilot

SEPTEMBER 16, 2022

Use in-app guidance like checklists, tooltips, product tours, etc., Such companies are big on studying their customers, collecting and acting on feedback , and ensuring every interaction with the brand leaves customers happy. Examples of customer-focused strategies for your SaaS. SaaS localization example.

User Testing 95

User Testing Customer Feedback Customer Experience Feedback Software 95

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Oracle’s research explains how important Customer Success is for businesses. Build outstanding feedback loops.

Feedback Software 49

Feedback Software Customer Experience User Testing Research Software 49

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? Often shortened to VoC, voice of customer, or voice of the customer, is a method of market research that paints a picture of your customer’s experience with your website or product.

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Usersnap

AUGUST 20, 2021

That gold mine list of feedback turned into a mine field? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. You can collect customer feedback in a variety of ways: Messenger tools Social media Email.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Many software and internet companies with great product ideas and rocket high initial growth rates have failed to achieve product/market fit. What impacts your decision-making process?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76