Userpilot

APRIL 10, 2024

This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

MAY 27, 2024

Deliver ongoing training : Engage users with educational content like webinars and tutorials. This way, you can collect feedback that’s relevant to their specific needs, improve their product experience, and close the feedback loop. Userpilot webinars. an engagement loop ).

Feedback Software 93

Feedback Software Analytic Tools User Testing Customer Feedback 93

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. The 12 user engagement strategies include: Triggering a welcome survey to personalize the onboarding process and make the experience more engaging for users. What does it mean to engage a user?

User Testing 86

User Testing Product Research Feedback Software Customer Experience 86

Alchemer Mobile

OCTOBER 8, 2020

This post outlines the four main changes app publishers need to be aware of, along with how the shifts will impact existing cross-industry ratings and reviews strategies. They summarize what’s changed with the Play Store ratings process, early cross-industry results, and how you can shift your ratings strategy to capitalize on the changes.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Userpilot

MAY 20, 2024

Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies. There are four essential components in building an effective customer experience strategy: Know your audience by creating user personas based on extensive research such as surveys , interviews, and behavioral data.

Customer Experience 89

Customer Experience Analytic Tools Feedback Software User Testing 89

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Invite your user base to a webinar where they can learn to use complex features. Collect feedback with in-app surveys and take action. .” Then you need to build an effective user adoption strategy that works.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Data Visualization 78

Userpilot

DECEMBER 19, 2022

This makes customer retention an important performance indicator for any business strategy. It also dives into twelve strategies to help you retain customers long-term. Customer retention strategies that work. Build trust by acting on the feedback and communicating your changes with users to close the feedback loop.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback Product Research 91

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Invite your user base to a webinar where they can learn to use complex features. Collect feedback with in-app surveys and take action. .” Then you need to build an effective user adoption strategy that works.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. But what makes a customer service strategy good? So if you want your customers to feel heard, you should listen to their feedback , act on their requests, and communicate with them to thank them for their contribution. The feedback loop explained.

Feedback Software 91

Feedback Software Customer Experience User Testing Customer Feedback 91

Userpilot

SEPTEMBER 20, 2022

Word-of-mouth marketing is one of the most effective marketing strategies that product marketers can implement. A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. Here are some strategies for you to drive word-of-mouth. Let’s get started!

Feedback Software 79

Feedback Software Branding Customer Experience User Testing 79

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. Host a webinar for major launches. This feedback is also important for shaping your change process during future releases. With a proper communication strategy, you can get them excited, expose them to new features and drive better adoption and engagement.

Feedback Software 83

Feedback Software User Testing Product Research Customer Experience 83

Userpilot

MAY 27, 2024

Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ? There are several important steps you need to take to design a successful loyalty-based segmentation strategy. This customer segmentation strategy ends with the following 6 segments: Prospects. Let’s get started!

Data Visualization 68

Data Visualization Product Research User Testing Customer Experience 68

Userpilot

JULY 23, 2023

TL;DR A B2B marketing team comprises leaders, contributors, and specialists who develop and implement a B2B marketing strategy. The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. Growth marketing team for optimizing growth strategies and implementing data-driven decisions.

B2B 79

B2B Research Software Feedback Software Customer Experience 79

Userpilot

FEBRUARY 20, 2024

TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. If you’re interested in learning how to build a product roadmap that’s backed by data , Lusine covers all of it in this value-packed webinar.

Data Visualization 91

Data Visualization Feedback Software Research Software User Testing 91

Userpilot

JULY 22, 2022

Which one should your company rely on as part of your go-to-market strategy? Whichever growth strategy you choose affects conversion rates, customer retention rates, and overall customer engagement. A customer-led growth strategy leverages user insights to provide the best customer experience. What is customer-led growth?

Feedback Software 88

Feedback Software Analytic Tools User Testing Product Research 88

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. If you’re looking to improve your account management strategy, book a Userpilot Demo to see how we can help you with it. Design feedback surveys with Userpilot.

Feedback Software 80

Feedback Software Analytic Tools Product Research User Friction 80

Userpilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? Personalization strategies help improve customer value and boost loyal customers. Personalization strategies help improve customer value and boost loyal customers. They’re also more cost-effective than customer acquisition strategies.

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Userpilot

APRIL 22, 2024

But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Learn about secondary onboarding on this free webinar. an engagement loop ).

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. .

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Userpilot

OCTOBER 16, 2022

Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. Collect active and passive feedback , act on it, and close the feedback loop. Host webinars to educate and interact with your audience.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

MAY 26, 2024

By shedding light on how well various marketing strategies are working at each juncture, these funnels significantly influence consumer decision-making processes. Understanding each marketing funnel stage is crucial to tailor content and strategies accordingly. Funnels in marketing do more than just usher prospects along.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

AUGUST 20, 2023

unsatisfied Users), then use response tagging to find recurrent problems, fix them, and close the feedback loop. Userpilot’s new feature announcement , where users can register for an educational webinar to learn about the new functionalities. But webinars also go very well with upcoming features. proactive help).

Data Visualization 71

Data Visualization Analytic Tools Feedback Software User Testing 71

Userpilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Implement exit surveys to collect feedback from churning customers about their cancellations. Sending webinar invitations to educate customers on new or advanced features can help you overcome this challenge.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Customer Experience 83

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . 5 Tips for Building a Best-in-Class Product-Led Growth Strategy. Product Adoption.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

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Webinar Agile Product Research Customer Experience 60

Userpilot

OCTOBER 26, 2023

TL;DR Product-led growth is a strategy that uses the product as the main source of growth. Gamification is a PLG strategy that keeps users engaged and increases user retention. Implement feedback loops and iterate on user feedback to improve product experience. What is the product-led growth strategy?

Analytic Tools 81

Analytic Tools Feedback Software Product Research Data Visualization 81

Userpilot

MAY 29, 2023

Let’s see how you can calculate the customer attrition rate and the strategies you can use to reduce it. In-app messages allow you to provide customized training and webinars to familiarize users with new features or identify improvement opportunities. Webinar invite by Userpilot. This helps prevent feature blindness.

Analytic Tools 64

Analytic Tools Feedback Software Customer Feedback Data Visualization 64

Gainsight

NOVEMBER 4, 2022

In recent months, companies have been rallying their resources to apply strategies for digital scale to their business. Gainsight dove into the topic of creating a bionic CS organization in the recent Catapult webinar series with Carolyn di Buono, Customer Success Operations Manager at Propeller Aero. . Creating a feedback loop.

Feedback Software 52

Feedback Software Data Visualization Customer Experience User Testing 52

Userpilot

JUNE 9, 2023

Webinars help boost feature adoption and re-engage customers by highlighting important features and finding improvement areas. Segmenting power users lets you collect feedback on what they love the most about your product and what they want you to improve. Webinars can be very effective tools for your re-engagement strategy.

Messaging 69

Messaging Feedback Software Product Research Customer Feedback 69

Userpilot

AUGUST 11, 2022

Collecting customer feedback and closing feedback loops. CSMs can leverage personal relationships to provide strategies and offer contextual account expansions, renewals, upsells, and so on (which support can’t do). Collecting customer feedback and closing feedback loops. Collaboration.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

NOVEMBER 20, 2022

TLDR; A digital customer experience strategy involves moving the customer journey to online spaces. Be cautious when using AI – have a strategy in place so that AI doesn’t negatively impact CX. On the other hand, add a human touch to your digital CX by running webinars or leveraging AI-created videos. Keep it human.

Customer Experience 87

Customer Experience User Testing Customer Feedback Embedded Analytics 87

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. Let us explain.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

AUGUST 19, 2022

We’ll start by exploring key steps in the process, then look at some of the most effective tactics to help you form your own rollout strategy. Then, organize your rollout strategy to meet those OKRs. Organize your rollout strategy. Plan your user onboarding strategy. Gather feedback as you go.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

Userpilot

JULY 11, 2022

Customer retention strategies typically encompass a far broader range of customer retention efforts. Customer retention strategy vs customer loyalty program. Helpfully, it’s paired with a webinar (which could be targeted to those who’d engaged with a modal) to give a more personalized angle and build empathy.

Feedback Software 90

Feedback Software Customer Experience User Testing Customer Feedback 90