The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. Executive level governance and relationship mgt. They offer value beyond ‘contracted services’ (e.g.

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Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

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The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

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Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. Want to learn how?

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The Basics of Product Management

JUNE 22, 2025

Introduction: The Rise of the AI-Augmented PM Welcome to the era where product managers don’t just manage products—they orchestrate intelligent systems . Predictive analytics : Platforms like Crayon and Similarweb use machine learning to forecast market trends and competitor moves. And no, this isn’t about replacing PMs.

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Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., Satmetrix Systems, Inc., Go omnichannel by triggering Surveys in your mobile app. and Fred Reichheld.

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Userpilot

JANUARY 31, 2024

You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product. What are product analytics tools?

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Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

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UX Planet

JUNE 30, 2025

Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. At the same time, a J.D.

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The Product Coalition

OCTOBER 13, 2022

Web3 is reshaping almost all industries, and this is a shift to decentralized technologies primarily owned by users. On the other hand, Ed2 was a centralized platform that distributed education, such as Udemy and Skillshare. Education is fundamentally a community-based system with many stakeholders like parents, learners and teachers.

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Userpilot

JULY 2, 2024

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you.

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Userpilot

AUGUST 5, 2023

Many tools offer out-of-the-box integrations that allow seamless 2-way data exchanges without coding. Customer data platforms like Segment are equally easy to set up and allow you to integrate data from different sources in one place. SaaS businesses collect tons of customer data via different channels.

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UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users.

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Userpilot

OCTOBER 12, 2023

A/B testing tools take that to the next level by letting you test two versions of a product flow, web page, or landing page, then see how the different versions perform. In this guide, we’ll go over the must-have features any A/B testing tool should have and walk you through 14 tools that can improve test performance in any use case!

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Userpilot

AUGUST 16, 2023

How to promote data democratization in your SaaS business to improve decision-making ? Establishing robust data governance practices and data protection measures are additional challenges involved in data democratization. The choice of tool stack should be based on staff data literacy and organizational needs.

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Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read.

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Product Management Lessons from the Trenches

DECEMBER 17, 2018

They don’t like to type, are not good spellers, don’t read your help tutorials, and don’t want to figure out your app?—?your your users want to just tell your app what they want and have your app deliver on the request. NLP tools take unstructured data?—?whether from social media posts or survey responses)? Who uses it?

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UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play.

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UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

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The Product Coalition

FEBRUARY 1, 2021

Countless startups attribute early success in taking feedback from customers, fixing it fast and releasing. How to manage product bugs is broken down into the following sections: Strategy Prioritisation Triage Prevention Practices People & Resources Governance, Reporting & Stakeholders 1. This builds trust. Investigate? —?this

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Gainsight

SEPTEMBER 21, 2020

Sanders explained to Nick and Ashvin how and why they adopted Gainsight: its tools, customer-centric ideology, and methodologies. “It’s It’s all about implementation, governance, and assurance,” said Eric Mohamed , a CSM with Plex Systems. Who is Plex Systems? Plex Systems, Inc.® A Team on a Mission.

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Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! How to integrate Salesforce with other platforms?

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Arkenea

MAY 8, 2025

If you’re considering expanding your development capabilities beyond your in-house team, you’ve likely encountered the term “ nearshore software development in Mexico ” during your research. Offshore Software Development involves partnering with development teams in more distant countries.

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Arkenea

JULY 9, 2025

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Epic implementation represents far more than a simple software installation. The business impact of successful Epic implementation extends beyond technology adoption.

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Arkenea

JUNE 20, 2025

EHR revenue cycle management represents far more than simply connecting clinical and billing systems. When properly implemented, integrated EHR-RCM systems can reduce administrative costs by 25-40%, improve clean claim rates from industry averages of 75-85% to 95-98%, and decrease days in accounts receivable from 55-65 days to 35-45 days.

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Userpilot

JULY 30, 2023

Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. Even organizations with existing systems for managing data could fall victim to data silos if individuals or departments go rogue. Due to the wide variety of software solutions, some data could fall through the cracks.

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Arkenea

JUNE 23, 2025

After 14 years of developing healthcare software solutions , we’ve seen firsthand how the right AI implementation can dramatically improve patient outcomes while reducing operational costs. Retrieval-Augmented Generation represents a significant leap forward from traditional AI chatbots and search systems.

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UX Planet

FEBRUARY 2, 2024

By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems. This raises the question: what if we could accelerate and refine user research using cutting-edge technologies like quantum computing and artificial intelligence (AI)?

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Amplitude

JANUARY 23, 2020

In the last decade, data governance has undergone a transformation. We’ve seen that self-service analytics platforms like Amplitude have fundamentally changed how teams interact with product data, their immediate teammates, and their organizations. Prediction 1: Data Governance will be the foundation of customer experience.

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UX Planet

JUNE 13, 2025

The results may be slightly less consistent, but that’s a trade-off better addressed by hiring specialists in design systems. As a designer, you can either specialize in a specific area, like design systems or UX research, gradually growing in seniority and eventually becoming a valued expert or consultant.

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The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The

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Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. It’s a business tax software company called Xero.

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Intercom, Inc.

DECEMBER 21, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

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Mixpanel

MARCH 30, 2023

In that case, it’s just another tool in the tech stack and doesn’t drive value. Your flow should be: Ask a question Implement data to answer Build a report Generate insights Use case solved Repeat At Mixpanel, too often we’ve worked with customers that insist on adding every interaction (events) users can take on their platform.

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Intercom, Inc.

JULY 14, 2022

What we did really well was bring corporations that used a lot of water together with foundations and government agencies to fund projects. I was speaking to foundations and corporations not about how we can use technology to solve their problems, but how we can address their goals around corporate social responsibility.

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Arkenea

DECEMBER 8, 2024

API platforms offer stringent security standards and features that enhance the digital ecosystem. FHIR RESTful API is designed to retrieve only the desired electronic data from the system, rather than returning an entire bundle of ePHI. Drawback of APIs in healthcare is the lack of design, proper testing, and monitoring tools.

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Modus Create

APRIL 14, 2020

There is no shortage of guides published about how to build a design system. However, many of these guides do not pay enough attention to a crucial step in building a design system: user research. I’ll discuss why including user research in your design system process is an absolute must.

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