UX Studio: Product Management

JUNE 22, 2021

Today there is a new school of leadership emerging to remove this frustration. It’s called empowering leadership. This leadership style encourages leaders to give freedom and responsibility to people and stop controlling and micromanaging them. If done right, empowering leadership can free up a lot of time for managers.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Collecting feedback and closing the loop to build trust. What’s a good customer retention rate for SaaS? Then you are in the right place!

Product Research 78

Product Research Onboarding KPIs Customer Experience Data Visualization 78

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

PMLesson's Ace the PM Interview

MARCH 9, 2022

You are constantly considering potential and real problems, testing out solutions and evaluating those solutions for effectiveness. Many UX designers try to swap out their UX hat for a PM position instead. Of course, many UX professionals may have shown leadership in their current positions.

UX 52

UX User Testing Product Research Product Management 52

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Faking the human interaction with AI can hurt you.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

JANUARY 20, 2024

We also show you how to create a message map for your SaaS! Thanks to that communication across various channels, like in-app messages, marketing materials, support resources, or social media, is consistent and aligned. In-app surveys to inform message mapping. This is one of the questions we answer in this article.

Messaging 76

Messaging User Testing Research Software Analytic Tools 76

Intercom, Inc.

APRIL 9, 2020

That means brick-and-mortar shops are learning on the fly to take their businesses digital, and folks at home are pushing their utilities and SaaS products to the brink. One thing our team has been trying to do is really share that positive feedback out to the whole company. We’re learning, evolving.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Customers who receive a positive support experience from a company are 65% more likely to recommend that company to a friend. Support leaders say robust tools, KPIs, and handoff practices are key.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customers who continuously provide feedback to improve the product. Customer support should be personal.

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245